Complaint Review: American Home Shield
American Home Shield AHS Customer gives you the run around. Horrible Customer Service and Supervisor Nationwide
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We have had American Home Shield (AHS) for several years for Home appliance Insurance. As much money as we paid and a Customer for several years, you would think they would service customers nicely. We called in for a repair Job and Customer Service has given us the wrong information about our warranty. We end up paying for someone to service our appliance instead. They gave us a Credit Card for the amount of $75 as a credit but the system would not allow us to activate it. This time, we made another call to Customer Service for a Dryer repair. The AHS told us that once the repairman arrives to give them a call so we can use the $75 Card for the Home Service fee from Sears. Instead, it was an Hour wait on the phone and they hung up on my wife and had to call back and wait another 40 minutes. When we finally got a hold of somebody, they told us they would not honor the card. We asked for the Supervisor and she was flat out rude and told us we can cancel our service if we want. Nice Customer Serice! You would think as a loyal customer for several years, they would want to help us. Instead, we got a run-around and the problem was never solved. I think its time to cancel them. What a Rip Off. Think twice before you invest your money on a Home Insurance. Definitely not worth the hassle from these guys.
This report was posted on Ripoff Report on 04/28/2014 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-home-shield/nationwide/american-home-shield-ahs-customer-gives-you-the-run-around-horrible-customer-service-a-1142365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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