Complaint Review: American Honda Motor Motorcycle Division - Alpharetta, Internet
- American Honda Motor Motorcycle Division Can't Find Any Listed Physical Address Internet U.S.A.
- Phone: 866-784-1870
- Category: Motorcycles
American Honda Motor Motorcycle Division ripoff, fraud, false advertisement, & no williness to fix the problem Alpharetta, Georgia Nationwide
*Consumer Comment: BIG RUCKUS(PS250) - Suspension Mistake
*Consumer Comment: Not A Lawyer, but worked with many
*Author of original report: American Honda Motor Motorcycle Division, lies about not knowing of this deception before!
*Consumer Comment: Its on their WEBSITE
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One of the reasons I choose this scooter over others was the fact that I live on, & around dirt roads. In looking over the Big Ruckus specifications at http://powersports.honda.com/scooters/model.asp?ModelName=Big%20Ruckus&ModelYear=2005&ModelId=PS2505 it lists "Rear Suspension Single-side swingarm with dual hydraulic shocks with seven-position spring-preload adjustability; 4.7-inch travel".
I never had any reason to question these specifications so I never even thought to check & make sure the parts listed where the parts stated. After riding it for a month, I went to adjust the shocks; because I was taking a rider on my bike & thought maybe a little stiffer would be a good idea. Imagine my surprise when I found only one non-adjustable shock!
After finding that I had not got what I had paid for I told the dealer (I already had an appointment, in a week, for a unrelated problem with the bike so I waited till then). After being made aware of the problem, the dealer informed me that I would have to take it up with American Honda Motor Co., Inc. - Motorcycle Division. Having already been in contact with American Honda Motor Co., Inc. - Motorcycle Division at (866)784-1870, for a different scooter from another dealer for over a month, I said ok & left the bike to have the shocks fixed.
Today I called up Honda at the number above. I was told by the customer service rep there, that 'they (Honda) were not responsible for mistakes on their website (there is a disclaimer to this effect, on some other page of the website I was told, but if so I have been unable to find it), so I should have checked for myself rather the shocks where indeed dual-shocks'! I was told that nothing could be done to give me my dual shocks, & then thanked for 'bringing the MISTAKE to their attention'.
This is nothing short of outright fraud, In my opinion! I was promised dual adjustable shocks & received a single non-adjustable shock instead! Not only I, but every Big Ruckus owner in the USA has been Ripped-Off!
Apache Junction, Arizona
This report was posted on Ripoff Report on 09/27/2005 01:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-honda-motor-motorcycle-division/internet/american-honda-motor-motorcycle-division-ripoff-fraud-false-advertisement-no-willines-158558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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