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Report: #1311176

Complaint Review: American Ratings Corporation aka diamond certified - Novato California

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  • Reported By: anonymous — pleasant hill California USA
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  • American Ratings Corporation aka diamond certified 504 Redwood Blvd Suite 210 Novato, California USA

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I was a member for couple of years until i had few issues with clients, in the industry there is no perfect and there is no 100% satisfaction, i know it diamond certified and most of consumer should know it as well. When i got the complains i explain that there is a lady that just have time and she really want to take the diamond certified certification and she mention it many times, i told that toJoy Lorenzo she really don't care about the members that pay a lot of money to be part of diamond certified. i think that it's good idea to have something like diamond certified but there is 2 sides to the story, they can't just send 2 lines after all this hard work we invest on getting this certification.

"I regret to inform you that  has been terminated from the Diamond Certified resource due to the number of complaints and low customer satisfaction rating.  Please see the attached letter for terms and important information about mediation.  If you have any questions, please feel free to contact me."

I called to talk to her she never answer or called me back, i called to the main number and ask to talk with David Pak, he is nice guy but care less about me or my company then Joy Lorenzo when i try to explain the issue and why they should really check the story he told me maybe is better if you talk with Joy Lorenzo. At this point i didn't want to talk to him or Joy Lorenzo. We manage amazing business with quality of work and quality of service, i cna't make 100% of my clients happy but out of 106 clients last year we have 2 maybe 3 that file complain and did it at same time so now i can't be part of the Diamond Certified program. I am part of NARI and NKBA, i always talk positive about the Diamond Certified certification but now, i don't know anymore. They don't really check the complains and when you try to explain they don't really listen. I have proof that the people that complain are doing this to hurt the business they both have amazing final results and they want to hurt a business and who help them? Diamond Certified helped them doing this, i am sure that after they will hear about it they will be so happy.

To be honest Diamond Certified didn't help me get client's nor help me get better clients, it's only gave me hard time with the complains that have to explain myself to someone that don't care about me or my company. When i didn't had complain they just collected the money from me.

I will have to pass on the Diamond Certified certification to be honest i am sad about it i won't lie this it the true but only because i work hard for it. We work hard to make our client happy regardless if we Diamond Certified or not. we will have to work harder now to make sure our client even more happy.

The short version of my review in few lines, we got Diamond Certified certification after we paid money for it yearly. they did the work and made sure we are qualify when we had some hard time they just choose to ignore us and kick us from the program.

We are proud of our company and we all about service and excellence but Diamond Certified don't care about the their clients like we do care, they abandon their clients behind with bidder taste.
I hope that someone who read it will call me and explain the facts, because when i called i got no answer or explanation about why? they did it?

This report was posted on Ripoff Report on 06/13/2016 03:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-ratings-corporation-aka-diamond-certified/novato-california-94947/american-ratings-corporation-aka-diamond-certified-american-ratings-corporation-america-1311176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

Diamond Certified aka American Ratings Corporation aka Diamond Certified bay area aka American Ratings Corporation Diamond Certified

AUTHOR: - ()

POSTED: Thursday, June 23, 2016

I was a member for couple of years until i had few issues with clients, in the industry there is no perfect and there is no 100% satisfaction, i know it diamond certified and most of consumer should know it as well. When i got the complains i explain that there is a lady that just have time and she really want to take the diamond certified certification and she mention it many times, i told that toJoy Lorenzo she really don't care about the members that pay a lot of money to be part of diamond certified. i think that it's good idea to have something like diamond certified but there is 2 sides to the story, they can't just send 2 lines after all this hard work we invest on getting this certification.

"I regret to inform you that  has been terminated from the Diamond Certified resource due to the number of complaints and low customer satisfaction rating.  Please see the attached letter for terms and important information about mediation.  If you have any questions, please feel free to contact me."

I called to talk to her she never answer or called me back, i called to the main number and ask to talk with David Pak, he is nice guy but care less about me or my company then Joy Lorenzo when i try to explain the issue and why they should really check the story he told me maybe is better if you talk with Joy Lorenzo. At this point i didn't want to talk to him or Joy Lorenzo. We manage amazing business with quality of work and quality of service, i cna't make 100% of my clients happy but out of 106 clients last year we have 2 maybe 3 that file complain and did it at same time so now i can't be part of the Diamond Certified program. I am part of NARI and NKBA, i always talk positive about the Diamond Certified certification but now, i don't know anymore. They don't really check the complains and when you try to explain they don't really listen. I have proof that the people that complain are doing this to hurt the business they both have amazing final results and they want to hurt a business and who help them? Diamond Certified helped them doing this, i am sure that after they will hear about it they will be so happy.

To be honest Diamond Certified didn't help me get client's nor help me get better clients, it's only gave me hard time with the complains that have to explain myself to someone that don't care about me or my company. When i didn't had complain they just collected the money from me.

I will have to pass on the Diamond Certified certification to be honest i am sad about it i won't lie this it the true but only because i work hard for it. We work hard to make our client happy regardless if we Diamond Certified or not. we will have to work harder now to make sure our client even more happy.

The short version of my review in few lines, we got Diamond Certified certification after we paid money for it yearly. they did the work and made sure we are qualify when we had some hard time they just choose to ignore us and kick us from the program.

We are proud of our company and we all about service and excellence but Diamond Certified don't care about the their clients like we do care, they abandon their clients behind with bidder taste.
I hope that someone who read it will call me and explain the facts, because when i called i got no answer or explanation about why? they did it?

Joy Lanzaro contact me and told me i can't post her picture and she send me this...

Kindly correct this immediately in order to avoid further escalation. SHE IS SOMETHING ELSE, I AM SURE I CAN POST LINKS OF THE WEBSITE/ COMPANY WHO DOING BUSINESS IN A VERY WRONG WAY, how can business that advertise best contractors can have 2.5 stars in Yelp, becuase they are not good bussiness!

"Per the Ripoff Report’s Term of Use:  NOTICE: Do not post an image or video that was created by someone other than you unless you have permission from the photographer or creator to post it. Please refer to our Terms of Use regarding violation of the intellectual property rights of others. If you have any trouble at all uploading your photos, please email us for support and include your photos with a caption for each photo you include"

So to follow the rules of the website i decided i will remove the pictures but this her url for the website where you can see her picture.

 

If i can't post picture ill post the website they post there own pictures, if it's so important to her not to show her picture, i don't know why? she post it all over the web...

Joy Lanzaro Twitter

About Us Include with pictures

Joy Lanzaro Blog also with pictures be aware of someone who don't care about the real story of the client who pay them 8-12k a year.

Joy Lanzaro Linkedin

 
 
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#2 Author of original report

American Ratings Corporation aka diamond certified, American Ratings Corporation, American Ratings Corporation bay area, diamond certified bay area They are the once who certified company for certific

AUTHOR: - ()

POSTED: Thursday, June 23, 2016

I was a member for couple of years until i had few issues with clients, in the industry there is no perfect and there is no 100% satisfaction, i know it diamond certified and most of consumer should know it as well. When i got the complains i explain that there is a lady that just have time and she really want to take the diamond certified certification and she mention it many times, i told that toJoy Lorenzo she really don't care about the members that pay a lot of money to be part of diamond certified. i think that it's good idea to have something like diamond certified but there is 2 sides to the story, they can't just send 2 lines after all this hard work we invest on getting this certification.

"I regret to inform you that  has been terminated from the Diamond Certified resource due to the number of complaints and low customer satisfaction rating.  Please see the attached letter for terms and important information about mediation.  If you have any questions, please feel free to contact me."

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#1 UPDATE Employee ..inside information

Your Company's Diamond Certified Status Was Revoked or Terminated by American Ratings Corporation Following Several Warnings

AUTHOR: American Ratings Corporation Diamond Certified - (USA)

POSTED: Thursday, June 23, 2016

Ariel:  Your company was terminated from the Diamond Certified resource following three written warnings and numerous requests for a constructive response to customer complaints.  Diamond Certification is not membership.   A company may be terminated from Diamond Certified for failing to meet performance standards regardless of the company's willingness to pay the certification fee. 

No company has satisfied every customer and there are two sides to every story.  All voluntary customer input is forwarded to the company for response.  Voluntary input is also tracked for trends.  If a trend is observed, the company will be notified.  If the trend continues, the company may be suspended or terminated per policy.  We requested your constructive responses to the specific concerns enumerated by customers at the time we received the complaints.  As was explained to you at the time, constructive responses would have included providing your side of the story, proposing solutions to customer's specific concerns, and providing a plan for improving customer satisfaction moving forward.  You did not provide constructive responses to recent complaints, despite numerous requests and three warnings.  Your company was terminated per the terms of the Trend Warning Notice you received.  In addition to the voluntary input, the ongoing customer survey score showed a decline in customer satisfaction since your initial qualification. 

Since you did not call me or leave a message, it would be impossible for me to call you back.  Upon termination, you called our Director of Ratings, Mr. David Pak.  He offered to transfer you to my extension but you declined saying that you didn't want to speak with me, that instead, you would "expose us to the public" and then hung up.  In the past, you have received numerous emails from me and I have always responded to your emails in a timely manner. 

Having your Diamond Certified status revoked is not something that most company owners would want to share publicly. Yet, this is the second time that you have posted this complaint online.  It only serves to prove that Diamond Certified is not just advertising and we will remove a company for failure to meet Diamond Certified standards.  The numerous private written communications that you received prior to termination were very clear about the issues threatening your Diamond Certified status. The Final Notice of Termination explained why your company was terminated after several warnings.  As professional courtesy we would not have disclosed why your company was no longer Diamond Certified if anybody asked but you chose an online forum to have this conversation.   

While no company is perfect, we pay attention to how company leadership responds to imperfect circumstances.  You did not provide constructive responses to the customer's specific concerns despite our requests.  Instead, you left things at your initial responses which were to minimize the issues and blame the customers.  As there was no indication that you had given fair consideration to the underlying issues which were leading to customer dissatisfaction, we had reason to believe that your company practices were likely continue and cause future dissatisfaction among consumers.  American Ratings Corporation terminated your company from the Diamond Certified resource per policy, for cause and after sufficient warning.  I regret that we part ways under these circumstances.

Joy Lanzaro

Director of Mediation & Compliance

American Ratings Corporation

Diamond Certified

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