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Report: #1485083

Complaint Review: American Way Van and Storage - Dayton, Vandalia, Englewood, Huber Heights ohio

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  • Reported By: Roxanne — Huber Heights United States
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  • American Way Van and Storage 1001 S Brown School Road Dayton, Vandalia, Englewood, Huber Heights, ohio United States

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Employee stole my wedding ring--after they treated me like a liar and a cheat and ignored my phone calls. I got proof from the police in the form of said employee on photo surveillance pawning it.
Long story short, they overbooked and hired a temp service employee. Temp service only did a state background check on social security number.

A national background check would have uncovered a felony record. AWVS does not see that they did anything wrong. THIS COMPANY DOES NOT HOLD THEMSELVES ACCOUNTABLE TO WHO THEY PUT IN YOUR HOME--this is in their own words... I will quote them since the image file I have keeps getting kicked out here.  "we completed a subsequent investigation of your claim but continue to find no liability for the overall situation."

I have given them 2 months to work this out with me. I have yet to even get a real apology.

This report was posted on Ripoff Report on 09/16/2019 07:34 AM and is a permanent record located here: https://www.ripoffreport.com/report/american-way-van-storage/dayton-dalia-englewood-huber-1485083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
5Consumer
0Employee/Owner

#8 Consumer Comment

Don't be so sure about what you think

AUTHOR: Robert - (United States)

POSTED: Thursday, September 19, 2019

I do allow other people in my home to work and the individuals who I do business with would hold themselves accountable to their employee's actions.
- Unless those companies have put it in writing, don't be so sure that if something like this happened with one of those other companies that their response would have been any different.

Now, if you want to be sure this is the case then before you allow anyone into your home you need to require them to sign a document that states that they have done a full Law Enforcment Background Check at a national level and will take 100% responsibility if anything happens while they are in your home. Just don't be surprised if you find the companies are unwilling to sign any such document.

But here is what is becoming troubling. If you in fact did get the ring back, exactly how do you expect them to "work it out with you"? You didn't mention anything about other items missing, but did this guy steal those as well? Did you buy insurance? If so, why aren't those missing items covered under a claim? 

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#7 Consumer Comment

Improper Expectation - Plain and Simple

AUTHOR: Jim - (United States)

POSTED: Wednesday, September 18, 2019

That is a ridiculous expectation - plain and simple.  If you wanted people in your home that have clean backgrounds to perform services for you, then you should consider doing the background check yourself.  Go through all of the time and expense necessary to assure yourself that you being in people you THINK might not have a criminal background.  And then after you spend the time and energy fooling yourself into thinking that everyone is clean....then go ahead and hire the contractor.

However, you can never be sure with the public information available, that you will find that.  Even the moving company you hire will tell you their people have background checks done, but not everything generally turns up in those searches, and as I said, it owuld be improper in many states now to deny employment to an individual due to their criminal background. 

The $1,400 you spent to have people in your home is for the services the moving company's independent contractors perform for you, not whether they have clean backgrounds.  It is the primary reason moving companies will NEVER take responsibility for you leaving your jewelry, your money, or your guns out in the open.  That's why they tell you to pack that stuff yourself.  They don't want that responsibility, and they let you know that.

If you lost your wedding ring, then that's on you.  However, since it seems you know who took it, your action is to coordinate with police and get restitution for it.  You should maybe go after the pawn shop as well - they're not supposed to receive stolen merchandise either...

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#6 Author of original report

You guys have some pretty low standards as consumers

AUTHOR: Roxanne - (United States)

POSTED: Wednesday, September 18, 2019

I respect everyone's opinion, but yes, I do allow other people in my home to work and the individuals who I do business with would hold themselves accountable to their employee's actions.  I have learned a lot about moving companies through all of this and I believe it could just be the most shady business out there. 

I hope this never happens to anyone else--but I will say that if a felon was ever put in someones home to handle their belongings on my watch, I would do the right thing about it.  I am just letting the public know my story--and I am done trying to justify my feelings on the matter on this site. 

I stand by the fact that this company did not do right by me--someone they claimed to be a "valued customer".  To let you know where it stands, I did get my ring back (after he snuck it out somewhere in his underwear) and discovered other items missing the following week as I was unpacking. 

He has a warrant out for his arrest, is on the run somewhere in the US, and I have no chance in hell of recovering any of my other items or any money back from him.  Good luck everyone.

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#5 Consumer Comment

Expectations

AUTHOR: Robert - (United States)

POSTED: Tuesday, September 17, 2019

I believe the expectation should include an individual with no felony record.
Why would you believe that? Did the company agree to that in the contract? Your only expectation with any company is what they are willing to put in writing.

But how far does your expectation go? Do you have Gardners, Housekeepers, Electricians, Plumbers, Installers,..etc come to your house? Do you verify with those companies that none of them are Felons at a national level? If this is your expectation, perhaps this is something you should make very clear and verify BEFORE you let them on your property.

A national background search on this individual done by the police showed a conviction for a felony.
- "Background Check" companies do not always have access to the same records that Law Enforcement has. They only have access to PUBLIC records, and even there on a "National" level they may need to check each State individually. So even if the Temp agency did a "national" search there is no guarantee that this person's criminal record would have been discovered by them.

Now, I do have a question as to the status of the ring. According to you, you called the police while the movers where there. They have a picture of the guy pawning the ring. Since you know his record, the only way to positively identify him is if they caught him. So with all of this...Where is the ring?

As stated by the other poster, the person you need to be upset at is the one who stole it.

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#4 Author of original report

It's not even about the theft--It's about a proper background check and a felon being invited into my home

AUTHOR: Roxanne - (United States)

POSTED: Tuesday, September 17, 2019

You can argue all you want but when I agree in advance to pay almost $1400 for people to be in my home I believe the expectation should include an individual with no felony record.  A national background search on this individual done by the police showed a conviction for a felony.  Maybe that is ok with you as a consumer--for me, not so much.

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#3 Consumer Comment

Still Not Liable

AUTHOR: Jim - (United States)

POSTED: Tuesday, September 17, 2019

Movers are still not responsible for any jewelry, money, guns, and the like in a room, even if it happens to be in a room where they should not have been in (BTW, during a move, there is seriously no such thing as a room they aren't supposed to be in). 

If your intent was to limit their access to specific areas, then those rooms needed to be packed up PRIOR to the movers coming.  Now, some moving companies (not most) would exit the house upon finding jewelry, money, or guns in the open, and none of the workers would re-enter the home and do any work until you as the person moving packed up everything that should not have been left out.  As I said though, that would be some, not most, and certainly not all.

Insofar as the person you consider a felon, let's be really clear here on a couple of points:

1.  Moving companies do not have employees who perform moves - movers hire independent contractors to perform the work at the job site, otherwise the cost of moving would be far more expensive than it already is.  This temp service...is really their independent contractor...who may have been overbooked.

2.  Most states now bar companies from making hiring decisions based on an individual's criminal past - it is now considered to be a form of discrimination, especially for a moving company where we're talking only about hiring unskilled labor.  If the person has a pulse, then they're hired.  So, even if a comprehensive background check were performed, and the criminal past was discovered, companies in those areas could not deny employment based upon the person's criminal past.  Given the shortage of labor in the moving industry, most I/C's really don't have a choice - they have to utilize such labor.

As I said, your action should be directed at the person whom you think did this, not against the company.

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#2 Author of original report

I had all my jewelry in a single room that the movers didn't need to be in.

AUTHOR: Roxanne - (United States)

POSTED: Monday, September 16, 2019

I figured it out while the movers were still there because I went in to the room (that I had closed off) after I saw him come out.  Police were called then and there.  Besides, these guys offered to pack my belongings!  What would have been missing if I had allowed that.  They still should have made sure that a current FELON was not going to be part of their crew.

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#1 Consumer Comment

They're Not Liable

AUTHOR: Jim - (United States)

POSTED: Monday, September 16, 2019

Employee stole my wedding ring--after they treated me like a liar and a cheat and ignored my phone calls.  That's on you.  There is not a single moving company in the world that will take any responsibility for moving jewelry, cash, guns, and a few other valuable items.  Many moving companies actually put this in big letters on multiple copies of every single BOL and contract you sign that states they are not responsible. 

So yeah, they probably do think you're a liar and a cheat.  If you leave any jewelry to be moved, and it gets lost, then it's lost and the moving company has no responsibility.  The reason the moving company is ignoring you is simply because they have no responsibility to you for that.  Now, if you want to pursue the case against the person you think may have stolen the ring, that's up to you and the police.

THIS COMPANY DOES NOT HOLD THEMSELVES ACCOUNTABLE TO WHO THEY PUT IN YOUR HOME--this is in their own words... I will quote them since the image file I have keeps getting kicked out here.  "we completed a subsequent investigation of your claim but continue to find no liability for the overall situation."  They are 100% correct.  They are not responsible and are not accountable for such a thing.  Please continue to repeat this to yourself because they are NOT responsible.  If you leave jewelry out to be moved, then expect this sort of thing to happen.

I have given them 2 months to work this out with me. I have yet to even get a real apology.  Since they aren't responsible, why would they apologize?  Perhaps you should have put your wedding ring with the belongings you transport yourself.  That's where it belonged.

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