Americore Microsystems, Americore Automotive Industries, Americore, ECU Direct, World Auto Parts website misleads regarding turn around time Jacksonville Florida

Ryan,
You will never get a refund from this company unless you take them to court. (or your CC company does). They will drag their feet, make promises, and do anything to appease you and get you off the phone with them.

I would go so far to say they want customers to dispute charges with their credit card companies. Somehow they are able to avoid refunding the credit card companies as well. It's all bliss to me and the worst customer service experience I've ever had. Maybe if we can get enough people, we can do a class action law suit.

I suggest escalating to upper mgmt, beyond Mike and Richard.

Ok, the saga continued. Not sure where it left off.

1/9/09 - Danny Jackson assured me that my part was shipping THAT DAY and that Americore would cover overnight shipping charges. He assured me I should have the part, in my hands, no later than Tuesday, 1/13/09.

1/14/09 - The part did not arrive on Tuesday as promised. This is Wednesday. Knowing now that Danny doesn't return calls, I called, and called, and called again, 5 times total, per my cell records. I finally got Danny on the phone after he had put me on hold once prior and we got disconnected. When I got him back on the line, he had very little recollection of the conversation we had just moments prior. He swore he had told me my part wouldn't ship until the following Monday and then said goodbye. He was wrong. He reiterated that the part, for some unknown reason, did not ship on 1/9/09 as promised, that it was still in their facility, and that it would NOT ship until at least Monday, 1/19/09. After some tense conversation, he could offer no explanation as to why he lied about it shipping the previous Friday and could offer no explanation, just yet, as to why it was still going to take another 4 days to ship. He offered to research it and call me back, to which I said, YEAH RIGHT! He asked me to call back the next day to see if he had learned anything new.

1/15/09 - I called 9 times before I actually got someone to get Danny on the phone. I don't recall the specifics of the conversation as I was rather livid, but I do recall that Danny assured me, yet again, that the part might ship 1/16/09, but not later than Monday, 1/19/09.

Later, on the evening of the 15th, I received a call from my wife at home. She informed me that the ECU had mysteriously shown up on our doorstep. Somehow, Danny's computer was wrong. I have no idea when the part shipped, I was just ecstatic to have it in my hands.

When we opened the package, we noted that the ECU had a large 2-3" hole bored into the top of the unit. It was sealed shut with some epoxy, but we weren't too worried, we should have been.

1/16/09 - I took the repaired ECU to my mechanic one month, almost to the day, after Americore received my part in their hands. That afternoon I received a call from my mechanic informing me that the EXACT SAME COMPUTER ERROR CODE WAS STILL THERE!!! They had not repaired the part at all!

I immediately called my credit card company to dispute the charge as a service repair that was not completed as contracted. The credit card company advised me that I still needed to contact Americore first to give them the opportunity to make it right. When I explained the situation, they advised me to demand a refund instead of an RMA.

The credit card company was able to connect me with Americore. I spoke with someone there named Mike. I explained what had happened and he immediately offered an RMA service. There was not a s****.> 1/28/09 - A refund had yet to appear on my credit card statement. Giving Mike and Americore the benefit of the doubt, I called again and asked to speak with Mike. Justin answered and asked for more details. After a few minutes on hold, Danny answered the phone, not Mike, and asked me to hold as he had two people in front of me. He promised to be with me as soon as he could and to just hang on. After a few minutes on hold, yet once again, the voicemail system kicked in, dropped me off in someone's mailbox and then promptly hung up on me.

At this point I had had enough. I called my credit card company and, this time, they agreed to dispute the charge and open an investigation.

2/3/09 - The plot thickens. Because of that hole bored into the top of the ECU by Americore, they destroyed the ECU where my mechanic's supplier could not accept that ECU as a core. This cost me a core charge of around $125 on top of what my mechanic charged me.

Save yourself a ton of time, money, and aggrevation, do business with these people at your own peril.

I'm in the same boat with you Ryan. I ordered an ECU on 12/06/08. The sales rep Justin Baker informed me the product was new. I received email confirmation and in that confirmation it was stated the product would be used. Like Ryan, I tried two different websites, two different phone numbers and two different email addresses before I finally was able to talk with someone. When I finally made contact on 12/09/08, I talked to a guy named Mike. We discussed the issue and he agreed to put the order on "hold" while I thought it over. I called back the next day and spoke with Danny Jackson (12/10/08). I told him to go ahead and cancel the order. He said it would be done and I would be refunded...sure. Five (5) emails, Seven (7) phone calls, one BBB case open, and one fraud case via my credit card company open, the company still has not issued me a refund. Today, 1/21/2009, Richard Boden, Danny Jackson's manager, informed me I should open a dispute case with my credit card company, as I have already done, because if they issue me a refund they are going to charge a restocking fee of $85. Amazing. Simply amazing. Forty (40) days after initial contact, this is their excuse for not refunding me. However, the only data I can find about restocking fees is on their site, which claims a restocking fee only applies if the customer screwed up the order. Being told the part is new and then having an email confirmation saying it's used is hardly a customer's fault. This is a complete nightmare.

DO NOT DO BUSINESS WITH THIS COMPANY! EVER!

1/9/09 PM - No call from Danny today. I called at 5pm Eastern, their closing time. Same process, press 3 for computers and then ask for Danny. Danny took the call and advised that the unit is ready for shipment today, and should be shipping today. He said they were going to take care of overnighting it to me and that I should have it either 1/12/09 or 1/13/09 (I'm guessing he wasn't sure if they missed the FedEx cutoff for the day). He said he should have a tracking number for me by Monday.

Will keep posting as more becomes available.