Report: #344012

Complaint Review: Antivirus 2008 Customer Support Center - Internet

  • Submitted:
  • Updated:
  • Reported By: Medford New Jersey
  • Antivirus 2008 Customer Support Center support@software-payment.com Internet U.S.A.

Antivirus 2008 Customer Support Center Added unrequested software charge & "premium support" charge, then emailed that I was "undercharged". No details given. Internet

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Antivirus 2008 misled me to believe it was a part of my computer software and needed renewing. It did not itemize their costs until they received my credit card; then they included additional software & support charges to the costs without my prior approval. After paying "customer help.com" charge, additional charges for Euro exchange + foreign finance charges, I received an e-mail stating that I was "undercharged" & would receive "two charges from our company to your bank account". I was unable to contact their Customer Support Service without a credit card. I do not know who this company is that hides behind "customer help.com" without a company address, but it is unable to be reached without further costs. I refuse to pay "support@software-payment.com", or use any of the included telephone support numbers listed, for fear of being charged long distance fees. I refuse to pay any "underpayments" without complete transparancy from this company.

Medford, New Jersey

This report was posted on Ripoff Report on 06/25/2008 08:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/antivirus-2008-customer-support-center/internet/antivirus-2008-customer-support-center-added-unrequested-software-charge-premium-suppor-344012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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