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Report: #69013

Complaint Review: AOL - Internet

  • Submitted:
  • Updated:
  • Reported By: eastlake Ohio
  • Author Not Confirmed What's this?
  • Why?
  • AOL aol.com Internet U.S.A.

AOL charged me a year later for a dsl modem that I sent back and told me oh well we can't reverse the charge Cleveland Internet

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It started a year ago when I received a dsl modem in the mail that I didn't want. I called and asked what it was for and they told me. I told them I didn't want it and I sent it back last Oct/Nov.

In June I noticed a charge on my account of $31.05 for aol dsl. I called and they reversed the charges. Then the next month I am charged again! I call back and for some reason that person never cancelled the dsl but now it is cancelled. After causing an overdraft on my account of $30.00. They tell me they can't reverse the charge again but they will give me 2 months free of AOL.

Well now in October I am charged $99.00 for a modem that I sent back in NOVEMBER! They don't have a record of it so I am S.O.L. They went into my account without my authority and charged me $99.00 for a modem that I can't prove I sent back a YEAR ago. That is a huge RIPOFF in my book.

Amy
eastlake, Ohio
U.S.A.

This report was posted on Ripoff Report on 10/13/2003 08:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aol/internet/aol-charged-me-a-year-later-for-a-dsl-modem-that-i-sent-back-and-told-me-oh-well-we-cant-69013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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