AOL ripoff phone cramming Internet

When I tried to cancel my AOL account in early July, I was told by the first rep I spoke with that I had just passed the billing date and would have to wait another month for the account to cancel. Okay whatever, cancel us anyway, we said. She said she did.

Immediately after I hung up, I checked my email and in my inbox a confirmation for Bring Your Own Access was waiting! I did not order that service!! So I called back right away and spoke with someone else. She said she would cancel the service and refund the money charged for it. She refunded the money but did not cancel the service!

Now, on August 14th, I was reconciling my bank account when I discovered an unauthorized charge from AOL for AOL for Broadband Access. What the heck is that? The second time I cancelled it I got a different kind of access!

So I called AOL "customer service" for the third time in a month to cancel my account and have the crammed amount refunded. The girl -- Lisa -- told me some suspicious things about their policy, such as they do not log any information about the substance of their customers' calls, and that I never cancelled, and that she has never heard of cramming. She works for a phone company, and for tech support -- I have also, and I know all of those things are not true.

She also told us that company policy was that a manager would call us back within 24 hours of our call, that one was not available at that time to talk to us. At this point, my husband came on the line, and took over the call, and I can hear him in the other room now talking to a manager named Ron.

AOL has perpetrated a crime and I cannot stand the idea that they would get away with it. If they would do it to me, I know they are doing it to others as well.