Report: #14487

Complaint Review: AOL

  • Submitted: Tue, February 19, 2002
  • Updated: Tue, February 19, 2002
  • Reported By:
  • AOL


AOL False account information

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I participated in the AOL free trail plan with the CD's that are circulated in magazines and computer stores. After the one month I cancelled my account. (Or so I thought). My phone bill showed up with charges to AOL at the same time that my DSL charges began with a different company. Needless to say Denise one of thier so called friendly customer service reps in billing at AOL, placed me on hold when I insisted on speaking with a manager about my refund on a service I never authorized. (and kept me there!) I am still trying to get my full refund because they are insisting that they can only refund two months back and I have four months of a boggus account billed to me.

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