AOL ripoff Internet illinois

When pulling up my checking account online, I noticed it stated I had a $0.00 balance. This was odd because I just got paid the day before. When reviewing the details I see a deduction of $1,278.40 listed as AOL Services.

I don't have AOL . Have never talked to any AOL person, or made any kind of inquiry in any manner from AOL.

I contacted AOL. Was told to contact my bank by the AOL customer service person. Contacted my bank the next day, and they told me to demand a refund from AOL. Contact AOL again and was told I would received a credit on my account in two to three days.

Three days later, no credit from AOL. Called AOL to follow up. The AOL custom service person asked me for my AOL accont number. I don't have an AOL account I told her.

She continued to refuse to help me without an account number. I requested that she transfer me to a manager who maybe could be more creative in helping me.

The customer service ladies responce was to hideously laugh at me and tell me that the manager would not be able to help me either without an account number.

Needless to say the manager did help me find the information on my report, but informs me that it will be 10 days be for I receive my money back.

Meanwhile I have zero money.

When did it become legal for AOL to steal?

Debra
lake villa, Illinois
U.S.A.