Report: #1374196

Complaint Review: Aol

  • Submitted: Fri, May 19, 2017
  • Updated: Fri, May 19, 2017
  • Reported By: Darlene — 93010 California USA
  • Aol


Aol Upgraded my free Aol account, attempted to bill my (long expired) credit card without my knowledge or permission. Sterling Virginia

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 I received a past due notice from Aol. At first I thought it was a phishing scam because our account has been free for years. We have had the same Aol account for 20 years so naturally I was concerned. I called the 855 272 4927 provided and I asked about the bill, the rep never once explained how we got 'upgraded' in the first place. I kept asking over and over and she kept playing stupid. "We'll remove the charges and offer you 2 more months free as well" I finally asked her, Aol is still free right ? (without the extraneous garbage). That is when I heard the tone of her voice change, 'yes maam it is!' It took some patience and I politely stood my ground but I finally got her to cancel my 'upgrade '. At the end of the call I had to hear a litany of all the terrible things that could happen to our computer and how it will be our responsibility if some terrible computer scorge should occur but I'm going to live on the edge and take my chances.

This report was posted on Ripoff Report on 05/19/2017 01:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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