Report: #227510

Complaint Review: Apex Alarm - West Provo Utah

  • Submitted:
  • Updated:
  • Reported By: Potomac Falls Virginia
  • Apex Alarm 5132 North 300 West Provo, Utah U.S.A.

Apex Alarm incompetent service and unwilling to close account West Provo Utah *EDitor's Suggestions on how to get your money back into your bank account!

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Last year, I signed up for Apex alarm service. I was promised that I would receive better service then I was receiving from my current alarm company at a better price. I gave the sales person my banking details and we were set for automaticly withdraws for the monthly fee. (They messed up the installation and had to return, but that is a different story).

The information was incorrectly captured and my checking account was never charged. Only afetr checking my credit report did I notice that I was in collections. I called Apex and the collections company and after being verbally abused by their collections vendor, we were able to get the mark off of my credit report. Apex acknowledged that they had the wrong information. They even had the incorrect addresss for me, so I never received any of the letters that they sent to me. If I had an alarm event, they would have dispatched to the wrong address!

Even though they had the wrong billing information in their system, they insisted that I pay the back balance.

Reluctantly, I paid the outstanding amount and informed Apex that I was very unhappy with their inferior service and I didn't want to continue our relationship. I thought that was the end of my dealings with Apex. I didn't use the alarm system and I didn't receive any other charges. I believed that my account was closed.

In November of this year, I was contacted by their monitoring company (3rd party) and was told that they were switching monitoring offices and they needed to update my information. I told them that I was no longer a customer. They said OK and they would update their records. Suddenly, I statred to receive direct debits from my checking account. I called Apex and told them to refund the money and stop charging me. I then received another bill with additional finace charges since I closed that banking account.

I have spent hours on the phone with this company going over their inability to capture and maintain accurate information and explaining how I can not trust them and I do not want their service.

They insist that since I signed a contract with them I am locked in but they have not lived up to their end of the deal.

They are incompetent, rude and unwilling to work with their customers to resolve issues. I escalated the issue up to their VP of operations (Jack Inbar) but he was also unwilling to cancell the account.

I truely hate this company and their policies and I advise you all to stay away from them.

Potomac Falls, Virginia

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 12/28/2006 06:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/apex-alarm/west-provo-utah-84604/apex-alarm-incompetent-service-and-unwilling-to-close-account-west-provo-utah-editors-su-227510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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