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Report: #224673

Complaint Review: Apple - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: miami Florida
  • Apple Apple Store Lincoln Rd. Miami, Florida U.S.A.

Apple, Apple Care Protection my $3300.00 MacBookPro broke after 4 weeks w/ AppleCare Warrenty. I was told "perhaphs you can purchase another (referbished) one' Miami Florida

*UPDATE Employee: this is unusual for the company to do this

*UPDATE Employee: this is unusual for the company to do this

*UPDATE Employee: this is unusual for the company to do this

*UPDATE Employee: this is unusual for the company to do this

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my $3300.00 MacBookPro broke after 4 weeksof use w/ AppleCare Protection Warrenty. After 17 days waiting for its return I was told "we don't know how long it will be perhaphs you can purchase another (referbished) one. After every call I was told the part has been ordered its on its way. But the part had never been ordered I was told it was being expidited in 2 separate phone calls. When I reported to them that I am an unsatisfied customer I was disconnected twice once by a evens at the AppleCare Protection help line.

Gregory s
miami, Florida
U.S.A.

This report was posted on Ripoff Report on 12/10/2006 08:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/apple/miami-florida/apple-apple-care-protection-my-330000-macbookpro-broke-after-4-weeks-w-applecare-warre-224673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#4 UPDATE Employee

this is unusual for the company to do this

AUTHOR: Michael - (U.S.A.)

POSTED: Friday, December 29, 2006
in response to your case, it is very unusal for apple to go through with this. im a support agent at apple and am very familiar with the procedure on cases like your. for one you are still in your retailed warranty, which makes things easy.

now as for the computer. if it was broken, no part would be ordered and shipped. apple would sent you a box for you to ship the computer in. then we would ship it back to you taking around 10 to 15 days.

in your case. the customer support agents you spoke to went completely out of line and if you. feel that you dont want to call in again. an apple retail store near you would be happy to take care of that computer for you as long as you set up an appointment with a mac genius.
http://www.apple.com/retail/

hopefully you find this information helpful.
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#3 UPDATE Employee

this is unusual for the company to do this

AUTHOR: Michael - (U.S.A.)

POSTED: Friday, December 29, 2006
in response to your case, it is very unusal for apple to go through with this. im a support agent at apple and am very familiar with the procedure on cases like your. for one you are still in your retailed warranty, which makes things easy.

now as for the computer. if it was broken, no part would be ordered and shipped. apple would sent you a box for you to ship the computer in. then we would ship it back to you taking around 10 to 15 days.

in your case. the customer support agents you spoke to went completely out of line and if you. feel that you dont want to call in again. an apple retail store near you would be happy to take care of that computer for you as long as you set up an appointment with a mac genius.
http://www.apple.com/retail/

hopefully you find this information helpful.
Respond to this report!
What's this?

#2 UPDATE Employee

this is unusual for the company to do this

AUTHOR: Michael - (U.S.A.)

POSTED: Friday, December 29, 2006
in response to your case, it is very unusal for apple to go through with this. im a support agent at apple and am very familiar with the procedure on cases like your. for one you are still in your retailed warranty, which makes things easy.

now as for the computer. if it was broken, no part would be ordered and shipped. apple would sent you a box for you to ship the computer in. then we would ship it back to you taking around 10 to 15 days.

in your case. the customer support agents you spoke to went completely out of line and if you. feel that you dont want to call in again. an apple retail store near you would be happy to take care of that computer for you as long as you set up an appointment with a mac genius.
http://www.apple.com/retail/

hopefully you find this information helpful.
Respond to this report!
What's this?

#1 UPDATE Employee

this is unusual for the company to do this

AUTHOR: Michael - (U.S.A.)

POSTED: Friday, December 29, 2006
in response to your case, it is very unusal for apple to go through with this. im a support agent at apple and am very familiar with the procedure on cases like your. for one you are still in your retailed warranty, which makes things easy.

now as for the computer. if it was broken, no part would be ordered and shipped. apple would sent you a box for you to ship the computer in. then we would ship it back to you taking around 10 to 15 days.

in your case. the customer support agents you spoke to went completely out of line and if you. feel that you dont want to call in again. an apple retail store near you would be happy to take care of that computer for you as long as you set up an appointment with a mac genius.
http://www.apple.com/retail/

hopefully you find this information helpful.
Respond to this report!
What's this?

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