assurant solution assurant intentionly holding the claims Nationwide

I lost my iphone 6 plus on nov 15, 2014. then i filed claim thru myphpinfo.com.  one week later, i was told that i am on 30 days review.  Alright, fine, I had to wait, even through i am not happy about that.  on dec 16th, which is 30 days after, I called in for status. they promised to have the review team to call me with 48 hours.  There is no one calling me after 72 hours.  I called in again, the same woman named Jenniffer pick up the phone.  after length conversation, she put me into anther 30 days review, starting dec 18th!!  And she said, this is company decision, "if you are not happy, contact my legal department."  

Avoid this company, I smell racism from here.