Complaint Review: AT & T - Tukwilla Washington
- AT & T 16415 Southcenter Pkwy Tukwilla, Washington U.S.A.
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- Category: Cellular Phone Companies
AT & T Rebate Falsely Promised!!! Tukwilla Washington
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Back in September, I, an existing AT & T user, went to purchase a new phone. The salesman pushed me on a $400 phone, which I told him I would not be buying. He assured me however, that they phone had a $170 mail in rebate, so I would only be paying $230 for the phone! Finally, I agreed to purchase the phone, and had it billed to my existing account. The salesman gave me the rebate form, explained how to fill it out, and where to send it, and assured me I would receive my check in 90 days.
5 months later, I get a letter saying that I do not qualify for the rebate. When I call AT & T they tell me this rebate was only for NEW customers, not existing customers.
So why did the sales man assure me, someone he knew already had an AT & T account, woudl get the rebate when he knew that I would not? The "customer service" department was, as usual, completely helpless. Why is it ok for your rep's to misrepresent to sell? LIARS!!!!!!!!!!!!!!!!!!
XXX
seattle, Washington
U.S.A.
This report was posted on Ripoff Report on 02/11/2004 06:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/at-t/tukwilla-washington-98188/at-t-rebate-falsely-promised-tukwilla-washington-80110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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