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Report: #189819

Complaint Review: Atlantic Management - San Jose California

  • Submitted:
  • Updated:
  • Reported By: Henderson Nevada
  • Atlantic Management Rue Ferrari San Jose, California U.S.A.

Atlantic Management Charged a $40 phone call to our line via a 1-900 number over the internet without our permission. San Jose California

*Consumer Comment: It sounds like you have an Auto Dialer virus

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This company has been scamming people for $40 per call over the internet. If this fraudulently shows up on your phone bill, call the number on your bill (probably a billing resource that claims to be billing on behalf of Information Services) and demand that this charge was fraudulently charged to your phone bill. The person assisting you WILL offer to reduce the charge by 50%. DO NOT ACCEPT THIS!!! Explain that you will seek legal action if 100% of this charge is not removed from your phone bill. The person will then say that they have to get more information from you and will take the charges off your bill over the next two billing cycles.

James
Henderson, Nevada
U.S.A.

This report was posted on Ripoff Report on 05/03/2006 01:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/atlantic-management/san-jose-california/atlantic-management-charged-a-40-phone-call-to-our-line-via-a-1-900-number-over-the-inter-189819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

It sounds like you have an Auto Dialer virus

AUTHOR: Aafes - (U.S.A.)

POSTED: Wednesday, May 03, 2006
It sounds like you have an Auto Dialer virus. Some information on how this happens:

Although many of these services require the user to physically dial the number or connect to the online site by instructing the modem to dial the number, this can happen without the user's knowledge. In the above case, the person's computer was infected with an auto-dialer virus. Somewhere during his Web travels, he connected to a site that popped up a rather confusing message instructing him to "Hit OK" to make the message go away. What this person didn't know was he was agreeing to download,install, and execute an adult content auto-dialer.

Behind the scene, the auto-dialer installed itself, checked for the presence of a modem and dial tone, and then proceeded to dial an overseas 900 number over and over again. Even though the person surfed using an always-on broadband Internet connection, the modem remained so he could send and receive faxes. One problem: When he wasn't using the modem, it remained plugged into the phone jack. Why should he have unplugged it? It's not like it could hurt anything, right?

Even if you have a cable/dsl connection there is a possibility your computer also has a modem. If this is connected autodialing can occur even without your knowledge.

If you have a Cable/DSL connection your computer does not need a telephone modem. It is a simple matter to open the case and remove it. You remove one screw and pull it from the card slot in which it is installed.

Additionally, you should have updated virus and spyware protection installed and should run a scan. It is a good idea to leave the auto protect features on as well.

You were lucky, many people have been subject to this ripoff. Some finding telephone bills of over $5000.00 in one month.
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