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Report: #1232262

Complaint Review: at&t digital life - Nationwide

  • Submitted:
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  • Reported By: Nick — phoenix Arizona USA
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  • at&t digital life Nationwide USA

at&t digital life AT&T dishonest practices carol stream, il Nationwide

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Do not trust AT&T with their new home security product they call Digital Life.  In my case the package sold to me was not what was shipped.  The installers had to install something different.  And when I got the first bill there were extra items added that were not installed or in my original agreement(and sales brochure).  You cannot deal with the stores for Digital Life.  The sales people there told me I to call their toll free number.

The people at the Customer Service toll free number will not correct the bill and will not cancel the contract. Even though they breached it by charging for items I did not get.  I had 2 different (support?) people refuse to let me talk to a manager.  I either pay the bill or will get socked with a $700 termination fee.  Even though I called them within 14 days (per their sleazy contract) from the time I learned of their upgrade I still cannot cancel.  ATT made sure I did not know the extra charges by not providing an invoice at or immediately after installation. I assumed I would get mailed/emailed within time to cancel if any issues but I was wrong. 

Until you get the first bill you do not know what extras they had charged for and it was all supposed to be free.   I even had an atty try to contact them and they did not reply.

Avoid these people like the plague.  Their sales, installation, and billing people are not to be trusted.

This report was posted on Ripoff Report on 05/29/2015 04:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-digital-life/nationwide/att-digital-life-att-dishonest-practices-carol-stream-il-nationwide-1232262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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