AT&T Universal Card ripoff

HELP!

ATT Universal Visa 4492 XXXX XXXX XXXXX

I am I am shocked and appalled at AT&T Universal Card's lack of protection to me. I find it incredible that apparently I can be charged for services and facilities I never used.
After checking into the The Hotel Amistad in Amsterdam, I found the conditions there deplorable, and nothing like what was pictured or promised. The Hotel was under construction. I checked out having used no services or facilities. I was forced to pay for five nights that I DID not stay at this hotel.
I consider this a most serious breach of AT&T Universal cards supposed customer protection. I am dismayed at what I consider the total failure of AT&T's customer service apparatus to deal with the issue.

As a charter AT&T Universal card holder I am sadly disappointed in what to me was my #1 card and the thoughts of it now sends shudders down my spine.

Dennis L. Taylor
Jacksonville, Florida