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Report: #92161

Complaint Review: AT&T Wireless - Fort Collins Colorado

  • Submitted:
  • Updated:
  • Reported By: fort Collins Colorado
  • AT&T Wireless P. O. Box 68055, Anaheim Hills, CA Fort Collins, Colorado U.S.A.

AT&T Wireless ripoff scam Incompetence costs me a lot lost business Fort Collins Colorado

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In January I ordered an additional line on my wives AT&T mobile phone service in Fort Collins. A phone was delivered with a number of 970 948-xxxx. I gave the number to my family in Denver and coworkers, and the phone seemed to work fine. Last month, a friend complained that they were not able to get me on the phone. So, I called AT&T and they did an "over the network software upgrade", told me to turn it on and off 3 times, and that they had checked it out and said that everything was fine. I called the phone from my work and it worked. Having been reassured by AT&T that my phone was in working, I ordered cards, letterhead, invoices, sequentially numbered carbon copy job estimation sheets, laminated contact cards, advertising materials, etc. with the number; in addition, I started making contacts with local customers, suppliers and distributors for a business that I had just started that month.

It turns out that AT&T made a mistake when they issued the number (970 948-xxxx) to me, it is local to Aspen, Colorado, and CAN NOT be reached from Fort Collins without making a long-distance call. My family could reach me because it was long-distance and coworkers could call because of the sophisticated phone systems that recognized my phone number as being long-distance and automatically dialed accordingly. This morning, May 17, I talked a Resolution Specialist with AT&T and they offered to wave the AT&T fee to change the number, which does not start to cover the cost of changing the number. I have lost time, lost printing costs, lost business from customers not being able to call me, lost respect and reputation by giving out a nonworking number, and missed appointments because I could not be contacted. All at the very start of a business.

Brian
fort Collins, Colorado
U.S.A.

This report was posted on Ripoff Report on 05/19/2004 03:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-wireless/fort-collins-colorado-80523/att-wireless-ripoff-scam-incompetence-costs-me-a-lot-lost-business-fort-collins-colorado-92161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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