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Report: #318329

Complaint Review: AT&T - Hunstville Texas

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  • Reported By: Huntsville Texas
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  • AT&T https://www.wireless.att.com Hunstville, Texas U.S.A.

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AT&T has done it again. For all who read this, bypass AT&T and purchase a Trac Phone/Virgin phone, or MagicJack ($20 a year!).

My problem begins at the Radio Shack in RI. where I purchased the phone. The representative who sold me the plan told me the following:

1. Nighttime Minutes begin at 7pm. (They actually start at 9pm)
2. Incoming calls do not subtract from Anytime Minutes (This is the sole reason for the large bill. I'm in the service and my friends and family call us a lot due to a upcoming transfer overseas.)
3. The plan does not support text messaging. (I've accumulated $2 in text charges without any outgoing messages. This may not seem like much, but who's going to argue over $2, and if a million customers are hit with same type of swindle tactic? Well, you can do the math).

AT&T does not recognize nor accept responsibility for the agents working at these outlets who sell their product/plans. Yes, I signed a contract. But, let's really look into today's corporate tactics.

My first mistake was trusting the salesperson behind the counter, as the big AT&T sign hung over the counter area. Who has time to read a 6 page contract while standing at the local Wal-Mart or Radio Shack check out. The person behind the counter can't tell you what's written in the contract either. AT&T has hired corporate lawyers to author these contracts and you need another lawyer just to translate it.

Now, lets break down the root of overcharges. While stationed in Japan I had a cell phone through a Japanese company. The charge was a set price to text, talk, or whatever. If you attempt to make a call outside of the set geographical area, a warning would be displayed on the screen. Do American companies do this for you? Of course not! These charges account for more than half of their profits.

If AT&T is such a consumer friendly company here's a great idea that I know for sure your company can handle due to all of the BS text messages I received from you guys. If a plan is reaching it's limit of minutes and a there's a good chance, say .45 a freaking minute might be charged, send a text to your coveted customers. Wait, what am I thinking? That would be alerting and working against profits.

I've rambled to long. I think everyone gets my point. In closing, I've paid the $900 and I will cancel soonest. This is not a threat, but a reality. As I mentioned above, I'm in the service and come in daily contact with hundreds of servicemembers and civilians. They will all hear my story about AT&T and I'll tell it every chance I get.

AT&T you've not only lost a customer for life, but you've lost my parents, kids, nieghbors, shipmates, and anyone else I can amaze with my story. Enjoy the measly $900, and remember there are companies that existed 20 years ago that are gone now!

STEVE
Huntsville, Texas
U.S.A.

This report was posted on Ripoff Report on 03/16/2008 07:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att/hunstville-texas-77340/att-wireless-falsehoods-which-led-to-a-900-phone-bill-a-must-read-hunstville-texas-318329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#4 Consumer Suggestion

Ill informed consumers are worth big $$$

AUTHOR: Justsickandtired - (U.S.A.)

POSTED: Saturday, July 05, 2008

1. You can buy an extra feature that allows you to start your nights and weekends at 7 p.m., but I advise people to simply wait the extra two hours if they can. I think it's five or ten dollars, which is a little steep.

2. Incoming calls from other AT&T wireless (or any AT&T if you by Unity) are the only calls that do not subtract from your minutes. The rep was obviously thinking of U.S. Cellular. You can also buy unlimited for about $100 a month, which gives you unlimited national service.

3. Text messaging is ridiculously expensive with AT&T or any other carrier. You can buy the package of text messages cheaper if you use that many, but I'd just disable the feature if it were me. Also, if you don't use their Internet, disable that feature too. Failure to do so can cost you each time you hit that easy access button by mistake.

AT&T isn't all bad. They are sticklers for making money, but you can get quite a bit of value if you use the service within its parameters. The problem with them is a little mistake can cost an ill informed customer big money. I found that out carrying Sprint, which served as a heads up for when I switched to Cingular several years ago. Also, if you belive they'll "help you out," you're better off telling your problems to the dog. He'll listen better and give you more sympathy than AT&T. They are in the business for the money and nothing else.

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#3 Consumer Suggestion

Ill informed consumers are worth big $$$

AUTHOR: Justsickandtired - (U.S.A.)

POSTED: Saturday, July 05, 2008

1. You can buy an extra feature that allows you to start your nights and weekends at 7 p.m., but I advise people to simply wait the extra two hours if they can. I think it's five or ten dollars, which is a little steep.

2. Incoming calls from other AT&T wireless (or any AT&T if you by Unity) are the only calls that do not subtract from your minutes. The rep was obviously thinking of U.S. Cellular. You can also buy unlimited for about $100 a month, which gives you unlimited national service.

3. Text messaging is ridiculously expensive with AT&T or any other carrier. You can buy the package of text messages cheaper if you use that many, but I'd just disable the feature if it were me. Also, if you don't use their Internet, disable that feature too. Failure to do so can cost you each time you hit that easy access button by mistake.

AT&T isn't all bad. They are sticklers for making money, but you can get quite a bit of value if you use the service within its parameters. The problem with them is a little mistake can cost an ill informed customer big money. I found that out carrying Sprint, which served as a heads up for when I switched to Cingular several years ago. Also, if you belive they'll "help you out," you're better off telling your problems to the dog. He'll listen better and give you more sympathy than AT&T. They are in the business for the money and nothing else.

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#2 Consumer Suggestion

Ill informed consumers are worth big $$$

AUTHOR: Justsickandtired - (U.S.A.)

POSTED: Saturday, July 05, 2008

1. You can buy an extra feature that allows you to start your nights and weekends at 7 p.m., but I advise people to simply wait the extra two hours if they can. I think it's five or ten dollars, which is a little steep.

2. Incoming calls from other AT&T wireless (or any AT&T if you by Unity) are the only calls that do not subtract from your minutes. The rep was obviously thinking of U.S. Cellular. You can also buy unlimited for about $100 a month, which gives you unlimited national service.

3. Text messaging is ridiculously expensive with AT&T or any other carrier. You can buy the package of text messages cheaper if you use that many, but I'd just disable the feature if it were me. Also, if you don't use their Internet, disable that feature too. Failure to do so can cost you each time you hit that easy access button by mistake.

AT&T isn't all bad. They are sticklers for making money, but you can get quite a bit of value if you use the service within its parameters. The problem with them is a little mistake can cost an ill informed customer big money. I found that out carrying Sprint, which served as a heads up for when I switched to Cingular several years ago. Also, if you belive they'll "help you out," you're better off telling your problems to the dog. He'll listen better and give you more sympathy than AT&T. They are in the business for the money and nothing else.

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#1 UPDATE EX-employee responds

You are clearly uninformed.

AUTHOR: J - (U.S.A.)

POSTED: Tuesday, March 18, 2008

Your first mistake: not buying at an AT&T corporate store. People who work at agent locations are trained very little. The first priority of the company they are hired by (radioshack), trains their employees to know their products, not AT&T's. You most likely headed right to a corporate store after feeling as if you had been betrayed by AT&T when in fact you had been duped by Radioshack. Purchasing a substantial service such as cell phone service at a dealer is simply foolish. So they may have cheaper prices than the AT&t corporate store. YOU GET WHAT YOU PAY FOR! I am astounded that you would actually think that incoming calls do not get subtracted from anytime minutes. Few if any companies work this way, and if they do, it is most likely subpar service. Not reading the terms and conditions of your service is absolutely asanine. This is your fault. You did not even have to look into the legal document to find out how the minutes worked. The brochures plainly state how they work. Unbelievable. As a former employee, it never ceased to amaze me how little responsibility people take for their own foolish actions. Always looking to pass the buck. I pray other people gain something from this.

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