Report: #1399067

Complaint Review: At&t

  • Submitted: Sun, September 10, 2017
  • Updated: Sun, September 10, 2017
  • Reported By: Sherry — Marietta Georgia U.S.A.
  • At&t


At&t uverse Bait and Switch Internet

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I currently have U200. I wanted to see if I could get an additional channel and I would pay for it. Jasmine (im customer servie) said that was not possible but she could offer me U300 for only 9.00 more than what my rate is now. Of course I jumped on it. I got a confirmation showing an increase of about 29 dollars instead of the 9.00 increase. I IMed them about it. After spending an hour and IMing with the supervisor they said JASMINE from yesterday's IM was incorrect and it really is a larger increase than that. They would not honor what was promised to me. I told them I will be going over to Comcast simply on principle. They did a bait and switch.

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