Complaint Review: At&t
At&t uverse Bait and Switch Internet
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I currently have U200. I wanted to see if I could get an additional channel and I would pay for it. Jasmine (im customer servie) said that was not possible but she could offer me U300 for only 9.00 more than what my rate is now. Of course I jumped on it. I got a confirmation showing an increase of about 29 dollars instead of the 9.00 increase. I IMed them about it. After spending an hour and IMing with the supervisor they said JASMINE from yesterday's IM was incorrect and it really is a larger increase than that. They would not honor what was promised to me. I told them I will be going over to Comcast simply on principle. They did a bait and switch.
This report was posted on Ripoff Report on 09/10/2017 10:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att/internet/atampt-uverse-bait-and-switch-internet-1399067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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