Complaint Review: AT&T - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- AT&T Internet United States of America
- Phone: 8777223755
- Web: www.att.com
- Category: Personal Services
AT&T AT&T: Un****kinbelievable Internet
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I have spent several hours in the past week with the support team from At&t attempting to get what I have been paying for. I still have the Basic package after being told on two different occasions that I would be upgraded to the Pro service within 24 hours. Also, two different agents confirmed that I had been paying for Pro and receiving Basic. I was denied a credit for the $5.00 additional cost per month for nine months that I had been overpaying.
I also tried to get support at att.com. That didn't work either. I couldn't even use the upgrade option that was offered online. All I could get was a response stating that I was not eligable for an upgrade. That's when I started calling the support number. I finally spoke with Kirk, which is in my opinion the only helpful agent that I spoke with out of ten or so. He informed me that I would have to place an order to get the upgrade and transfered me to a lady named Holly.
I decided that I wanted to order the Elite Package at 6.0 Mbps so that I could stream movies in HD. I expected the price to be the same as online which is $24.95 per month. Holly informed me that the price would be $29.99 initally and would change to $43.99 per month. I asked about the price difference and she explained that the $24.95 was an online only special. I explained that I had tried to upgrade the order online with no success. Holly then told me that she couldn't give it to me for $24.95 per month. I respectfully declined.
I called back to cancel my service and was informed that I would be charged a $37.50 early termination fee for a service that I have never received. = RIP OFF
This report was posted on Ripoff Report on 12/07/2011 05:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att/internet/att-att-unkinbelievable-internet-806363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Related Reports
07:28 PM
08:43 PM
06:15 PM
07:23 PM
05:10 PM
10:54 PM
Oceanside, CA
01:44 PM
Charlotte
11:00 AM
05:28 PM
Waddington
09:00 AM
North Wales
06:49 PM
New 
Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
