Report: #408067

Complaint Review: AT&T

  • Submitted: Mon, January 05, 2009
  • Updated: Fri, January 30, 2009
  • Reported By: Raleigh North Carolina
  • AT&T

AT&T Security Deposits-Highway Robbery Raleigh North Carolina

*UPDATE Employee: I partially agree, but there's a lot more to it...

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AT&T is a complete ripoff. When someone from my family wanted to add a line to their account, AT&T wanted to charge an additional $750.00 security deposit. This is the SECOND $750.00 for a total of $1,500.00 they are holding to fatten their pockets even further. $750.00 was paid to them to get his original phone. He will get this back (or should I say, I will get this back) in 1 year, but as a recent college grad and new to the workforce this young man did not have the resources to meet their outrageous requirements. The original account was/is in good standing and debited each month from his account and is paid upto date. Not only am I posting here, but I'm also contacting the Better Business Bureau. I can understand the deposit on the first phone, but the second security deposit is just plain robbery.

Tired of being ripped off...
Raleigh, North Carolina

This report was posted on Ripoff Report on 01/05/2009 08:39 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

I partially agree, but there's a lot more to it...

AUTHOR: Ashley - (U.S.A.)

I have been an employee of an AT&T agent for almost 4 years (previously Cingular Wireless). I absolutely do agree that the deposits can be high...not always, but they can be.

Unfortunately most national carriers have stict credit requirements to establish new service due to the potentially high bills one could run up, and AT&T wants to ensure the customer has a good payment history with other companies or establishments. What I have found is the default deposit amount for someone with "limited credit information" (meaning someone that does not have bad credit...they just do not have much, if any, credit history at all) is $ only ever goes above that if someone has had a charge-off account with AT&T in the past or if their credit score is on the lower end. The money for the deposit is not being used to fatten AT&T's pockets since this money is returned to the account holder after 1 year of good payment history. I do indeed understand your frustration for having to pay a deposit for an additional line. AT&T will not charge a deposit (or even do a credit check) for an additional line if the original line has been established for more than 12 months with a good payment history. I'm sorry you ran into this. I know in my case we have an internal contact that can possibly lower or waive deposits (depending on the situation). Perhaps you could try another location and ask if this is a possibility.
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