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Report: #1220718

Complaint Review: auraluxbeauty.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Sharon — Rigby Idaho USA
  • Author Confirmed What's this?
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  • auraluxbeauty.com Internet USA

auraluxbeauty.com Health--Alternative Fraud. False advertising. Misrepresentation. Beware of giving credit card for shipping of "Free" samples Internet

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I was using UTube site for music when a pop-up screen came on toward the bottom which advertised "free" samples of a"brand new beauty product." They claimed that the US had just recently let this product in the country. They cited many physicians, etc. The free sample would come to my address for a small shipping fee of $4.95. 

At the very bottom of the screen was a small box that said check if you agree to terms and conditions. I began to read the Long document, but it seemed legit as it seemed to only discussed the shipping fees. 

I ordered one cream.

Nothing came. However, my Capital One account sent me a letter warning me of suspicious charges to my credit card. When I looked up my account, I found four different charges of around $87.00 a piece were listed from the above company adding up to over $350.00--all during the month of March just a few days apart.

I tried to find the company and came upon a fraud complaint from someone in Texas who had filed a report on a RipOff site. This report described the company I was looking for, and the customer related having the same experience that had just happened to me. From that report, I was able to get the phone number and called them immediately.

I was told by the man who answered the phone that I had signed up for a 14 day trial. He said that if I did not call them within those 14 days,  I had agreed to not only pay for the "free" sample they sent me, but also for the next 30 day supply. I questioned him about the 2nd cream they were also charging me for. He said that was listed with the first cream on the same page. 

Beware of this company. This is NOT a free sample. I would never pay $87.53 for a bottle of cream that weighs less than an ounce called PROCREAMBODY. Nor the second cream called VIBRANT SKIN SERUm, which cost $85.98. 

The customer service person told me to call the local post office to check on the first two samples, which I did not get. 

I canceled this bogus account immediately, and I believe I have no recourse because I must not have read the terms and conditions report thoroughly. so I might as well have let over $350. blow away in the wind.

However, I do not see how this company can have the word "Free" on their website. I remember looking for the $4.95 shipping fee to show up on my credit card bill. It never did. But they certainly slapped the two charges of $87.53 on there as well as two charges of $85.98. 

 

This report was posted on Ripoff Report on 04/06/2015 05:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auraluxbeautycom/internet/auraluxbeautycom-health-alternative-fraud-false-advertising-misrepresentation-bewar-1220718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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