Complaint Review: Auraluxbeauty.com - unk California
- Auraluxbeauty.com unk unk, California USA
- Phone: 8552984478
- Web: auraluxbeauty.com
- Category: Alternative Health
Auraluxbeauty.com False advertising, fraud, misleading popups unk California
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I paid a phone bill online, in January 25, 2015, after completing the payment a pop-up window appeared I clicked on a pop-up and info on a skin care product called Auralux Snake Venom Peptide Cream and Vibrant Skin Serum . The next window claimed a FREE sample of both for only a shipping and handling fee of $4.95 for one and $4.99 for the other with credit card information entry boxes. The pop-up window never mentioned that Auralux Beauty has a website, nor did it direct to it. It simply allowed the credit card information to be entered and said that the product will be shipped within a business day, except on weekends. The product arrived a few days later, a tiny jar of 1 oz size. 14 days later Auralux charged $87.53 and $85.98 to my credit card which I did not find out until the credit card statment arrived on February 9th. I called the 855-298-4478 the number on the credit card statement and a woman answered "customer service" I asked repeatedly what is the name of the company you represent and after 3 times the women finally said Auralux Beauty, I knew I was dealing with criminals at this point. I asked why has Auralux Beauty charged my credit card $87.53 and $85.98? The woman stated that Auralux Beauty claimed that I agreed to be part of a membership program unless I called within 14 days to cancel due to dissatisfaction with the product. I demanded written proof and asked why an email confirmation ws not sent when the $4.95 and $4.99 was paid explaining the so-called agreement in detail like any reputable business would do? They further claimed that just by having my credit card number (that they fradulently obtained from me for shipping and handling, not for the product), I am in a contract with them becasue I "ordered" the product and the membership and they charge the "full price" of the product unless I call within 14 days of the "order".
The main issues are the following:
1. I did not "order" any product because the credit card number was given to them exclusively for shipping and handling, the sample product was clamed to be free.
2. There was no mentiong anywthere of any obligation or contract in the pop-up window and no agreement was collected from me that I wish to become party of any agreement.
3. They claim that the "Terms and Conditions" on their web site auraluxbeauty.comspell out the detail in fine print that if I pay $4.95 for shipping and handling, I automatically agree to be part of a membership program with regular future shipments, and a full price of $87.53 will be charged unless I call to cancel within 14 days after paying the $4.95l.
4. This is true: their website, indeed, says that. The fraud is I did *not* visit the Auralux website for the free sample at all. I did *not* order a free sample though the Auralux website. It was a pop-up window that never mentioned any "terms and conditions", never made any reference to any membership or obligation or contract, and never redirected me to the Auralux website where the "terms and conditions" are posted. In other words, I was kept completely in the dark of me potentially becoming a party to any "contract" or that there will be any future charges, or that by paying the $4.95 I am entering any agreement. Had I ordered through Auralux's website, I could get into a debate whether I entered a contract. However, I have *never* seen the Auralux website, nor their "terms and conditions" until today, February 12, 2015, the day I checked my credit card statement.
5. The essence of the fraud is that Auralux obtains credit card numbers fraudulently by pop-up windows advertising a free product sample for just the price of shipping and handling, while it maintains a website that has "terms and conditions" that the pop-up windows never refer to, the customer is never directed to, and thus unwary customers are conned into agreements they have no idea about. In other words, Auralux Beauty sells their product through deceptive pop-up windows that do not reveal any hidden obligations or agreements to deceived customers. As such, it is a scam and a fraud. I am also reporting them to the Better Business Bureau. The terms and conditions were never shown to me and were intentionally deceptive practice. My credit card has fraud protection and they have been contacted.
This report was posted on Ripoff Report on 02/12/2015 08:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auraluxbeautycom/unk-california/auraluxbeautycom-false-advertising-fraud-misleading-popups-unk-california-1208778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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