Complaint Review: Aurora Loan Services - Littleton Colorado
- Aurora Loan Services 10350 Park Meadows Drive Littleton, Colorado U.S.A.
- Category: Mortgage Companies
Aurora Loan Services erroneous late fees, refusal to accept payoff Littleton Colorado
*UPDATE EX-employee responds: Payoffs
It got to the point that all I wanted to do was refinance but they won't even let me do that. I've been trying to payoff the loan for months and they won't accept it. First they said I had to pay additonal late fees. I believe the fees are in error, but I paid just so I could refinance. Then they said I was still a month behind although my bank records show that I should actually be a payment ahead now. Again, I didn't agree but I really want to pay off this loan and be rid of them so I made another payment. Then they said not to make my current payment until the extra "catch-up payment" posted or it would be applied to principal. That took two weeks.
Now my current payment is late and I'm told it will also take two weeks to post. In the meantime, a great rate I negotiated with another lender almost 3 months ago has slipped away.
I can't tell if they are evil or just really tragically incompetent (or both). I've got much better things to do than hassle with mortgage companies but this company leaves no other choice.
In addition to complaining to the FTC, the State of Colorado also receives complaints at:
The Uniform Consumer Credit Code
Colorado Dept of Law
1525 Sherman St.
Denver, CO 80203
colorado springs, Colorado
This report was posted on Ripoff Report on 07/07/2007 07:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aurora-loan-services/littleton-colorado-80124/aurora-loan-services-erroneous-late-fees-refusal-to-accept-payoff-littleton-colorado-259371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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