X  |  CLOSE
Report: #150267

Complaint Review: Aurora Loan Services - Scottsbluff Nebraska

  • Submitted:
  • Updated:
  • Reported By: Glen Ellyn Illinois
  • Author Confirmed What's this?
  • Why?
  • Aurora Loan Services 601 Fifth Ave, Scottsbluff, NE Scottsbluff, Nebraska U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Without getting into the details of how Aurora Loan Services is using Predatory Lending tactics with numerous items that is a direct violation of the Truth in Lending Act *and* the Fair Credit Act. I have read through all 54 postings here and there is a common theme... class action lawsuit. Well I've spent the entire day trying to do as such. For this to take place the FTC told me to have everyone I've spoken with or read complaints from about Aurora Loan Services to contact them. Not only that, they advised me to contact the U.S. District Attorney's office, at which I did. Below are phone numbers for such, but in the event that the phone numbers get's bleeped out, you can do a search on the net for each.

1. Federal Trade Commission
Office of Inspector General
Room 1110
600 Pennsylvania Ave. N.W.
Washington, D.C. 20580
General complaints:
1-877-382-4357

2. The U.S. District Attorneys Office:
312-353-5300
speak with the paralegal department

3. Comptroller of the Currency
312-663-8000

4. Thrift Supervision Department
312-917-5000

5. Federal Depository Insurance Corp (FDIC)
312-382-7500

6. Your State Attorney General's office
in my case Lisa Madigan
ag.state.il.us/
(800) 386-5438

7. Colorado Better Business Bureau
1-866-206-1800

8. Nebraksa Better Business Bureau
(800) 649-6814

9. Arizona Better Business Bureau
877-291-6222

The FTC also told me to have all interested parties print off a copy of the Truth in Lending Act as on their consumer/credit/rates page.

Please, we all have to pool together our efforts to stop these people. The FTC assured me that once enough complaints have been registered a class action lawsuit WILL be filed. Let's not let Aurora Lending Services (aka Lehman Brothers) get away with this!!!

Shari
Glen Ellyn, Illinois
U.S.A.

This report was posted on Ripoff Report on 07/18/2005 06:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aurora-loan-services/scottsbluff-nebraska-69363/aurora-loan-services-using-predatory-lending-tactics-information-for-filing-class-action-150267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
9Consumer
0Employee/Owner

#9 Consumer Suggestion

Any updates?

AUTHOR: Dsbsmom - (U.S.A.)

POSTED: Monday, June 29, 2009

If anyone has any information on investigatation about Aurora or a class action suit and who to contact please email me

(((ROR REDACTED)))

I want to participate.

Thanks!

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Respond to this report!
What's this?

#8 Consumer Comment

Victim as well...any movement on the complaints??

AUTHOR: Skipper - (U.S.A.)

POSTED: Thursday, February 05, 2009

I was just wondering if there were any updates as far as the FTC and such are concerned...have more people complained to them, are we close to getting them investigated? These people are ruthless and just don't care about what actually happens to their clients. I'd hate to work for this company! I'd love to be a part of getting them shut down!!! Please update when possible, Thank you! Skipper

Respond to this report!
What's this?

#7 Consumer Comment

This is for Missy...

AUTHOR: Victim Of Aurora - (U.S.A.)

POSTED: Monday, February 04, 2008

I completely agree that borrowers have a responsibility. What you neglect to understand, circumstances beyond our control happens. Is it safe to assume that you haven't lost your house because you have been so fortunate? Don't be so quick to judge. Perhaps, people like you can afford to have lawyers review documents and there are people that doesn't have the priviledge.

Aurora is not an innocent party here. Take a very good look at the complaints... Don't you see the same complaints?

Respond to this report!
What's this?

#6 UPDATE EX-employee responds

For Shari

AUTHOR: Missy - (U.S.A.)

POSTED: Tuesday, September 11, 2007

The only common thing I see here is the ignorance of homeowners who want to blame their inability to comprehend what is happening with their loan on someone else...mainly Aurora Loan Services. I have spent hours and hours trying to explain to people the details of their loan....something a homeowner should be responsible for.

I have heard "but I didn't understand"..or "that's not what they said" or "I didn't know my interest rate wasn't fixed" or "I knew my interest rate would change but I didn't know it could go this high".

READ THE PAPERS BEFORE YOU SIGN THEM. If they don't make sense have an attorney go over them with you. Lehman Brothers have been around for 150 years...how many others have been? Just because you don't get the answer you want doesn't mean they are using "predatory lending tactics".I agree some of the loans out there today are not good choices for some people.

However, bottom line, you are responsible for understanding or finding a way for loan to be explained so all terms of note are understood. It is a legal document. Don't take it lightly.

Respond to this report!
What's this?

#5 UPDATE EX-employee responds

For Shari

AUTHOR: Missy - (U.S.A.)

POSTED: Tuesday, September 11, 2007

The only common thing I see here is the ignorance of homeowners who want to blame their inability to comprehend what is happening with their loan on someone else...mainly Aurora Loan Services. I have spent hours and hours trying to explain to people the details of their loan....something a homeowner should be responsible for.

I have heard "but I didn't understand"..or "that's not what they said" or "I didn't know my interest rate wasn't fixed" or "I knew my interest rate would change but I didn't know it could go this high".

READ THE PAPERS BEFORE YOU SIGN THEM. If they don't make sense have an attorney go over them with you. Lehman Brothers have been around for 150 years...how many others have been? Just because you don't get the answer you want doesn't mean they are using "predatory lending tactics".I agree some of the loans out there today are not good choices for some people.

However, bottom line, you are responsible for understanding or finding a way for loan to be explained so all terms of note are understood. It is a legal document. Don't take it lightly.

Respond to this report!
What's this?

#4 UPDATE EX-employee responds

For Shari

AUTHOR: Missy - (U.S.A.)

POSTED: Tuesday, September 11, 2007

The only common thing I see here is the ignorance of homeowners who want to blame their inability to comprehend what is happening with their loan on someone else...mainly Aurora Loan Services. I have spent hours and hours trying to explain to people the details of their loan....something a homeowner should be responsible for.

I have heard "but I didn't understand"..or "that's not what they said" or "I didn't know my interest rate wasn't fixed" or "I knew my interest rate would change but I didn't know it could go this high".

READ THE PAPERS BEFORE YOU SIGN THEM. If they don't make sense have an attorney go over them with you. Lehman Brothers have been around for 150 years...how many others have been? Just because you don't get the answer you want doesn't mean they are using "predatory lending tactics".I agree some of the loans out there today are not good choices for some people.

However, bottom line, you are responsible for understanding or finding a way for loan to be explained so all terms of note are understood. It is a legal document. Don't take it lightly.

Respond to this report!
What's this?

#3 UPDATE EX-employee responds

For Shari

AUTHOR: Missy - (U.S.A.)

POSTED: Tuesday, September 11, 2007

The only common thing I see here is the ignorance of homeowners who want to blame their inability to comprehend what is happening with their loan on someone else...mainly Aurora Loan Services. I have spent hours and hours trying to explain to people the details of their loan....something a homeowner should be responsible for.

I have heard "but I didn't understand"..or "that's not what they said" or "I didn't know my interest rate wasn't fixed" or "I knew my interest rate would change but I didn't know it could go this high".

READ THE PAPERS BEFORE YOU SIGN THEM. If they don't make sense have an attorney go over them with you. Lehman Brothers have been around for 150 years...how many others have been? Just because you don't get the answer you want doesn't mean they are using "predatory lending tactics".I agree some of the loans out there today are not good choices for some people.

However, bottom line, you are responsible for understanding or finding a way for loan to be explained so all terms of note are understood. It is a legal document. Don't take it lightly.

Respond to this report!
What's this?

#2 Author of original report

Update after filing my Ripp-Off report on Aurorar Loan Services

AUTHOR: Shari - (U.S.A.)

POSTED: Sunday, June 17, 2007

Here is a little update since I posted the previous thread. We had sent numberous payments after we both found work to try and catch up the defaulted amount and "work" with ALS. Funny thing though, they either "lost" our payment or we received it returned and then a subsequent letter would come within a week later stating we were in default... AGAIN. I would call the "customer service rep" in the defaults department to get his voicemail and never a return call during the hours I specified, even though I *know* they work saturdays because numerous saturdays at 7:30am cst I would get disturbing phone calls waking me out of a sound sleep just to remind me I was in default and I would try to talk to them about all I needed to in order to try and work out some way to get caught up to be reminded I had to speak with someone else in the defaults area! UNREAL!

They force me to file a chapter 7 and I LOST EVERYTHING and to this day are trying to claim it was not included in that chapter 7! THEY DID NOT WORK *WITH* ME nor are they giving me the $7500 they owe me from the Law in the State of Illinois and although I see movement and folks walking around my condo they stole from me because of this, but are refusing to talk to my attorney to find out if it was sold or not! A condo now work in excess of 500,000 that 2 years ago, had they worked with me, would be reaping those benefits. Yes I agree they're unbelievable and have hired many many that do not know the in's and outs of the mortgage industry but they are also slippery sob's and use their legal team in such a way as to rip the thread of life from the very souls they rip off!

My chapter 7 was discharged Sept of 2006. April of 2007 Lehman brothers did a credit check on me... UNAUTHORIZED. Now why are they doing this??? I don't have a loan with them and I'll be dammed if I ever do again! Because of them not only did I loose my home, but I also had lost my children because they sucked all I owned away from me and I had to reliquish custody of my children to their father just to feed them! They drag things out so long to either NOT have to own up to their responsibility or in my case had taken my property probably to flip it for profit! EVERYTHING I OWN... and I hope they choke on it.

Respond to this report!
What's this?

#1 UPDATE EX-employee responds

I Understand

AUTHOR: Phyllis - (U.S.A.)

POSTED: Sunday, June 17, 2007

I was shocked that so many people have posted negative comments posted about Aurora Loan Services (ALS), however, not surprise, as I agreed with all the comments. I am a ex-employee of ALS and I couldn't believe the incompetence of our cashiering departments. I do emphasize with everyone and it it true. Not only did cashiering misplace and/or misapply mortgagor's payments, they would actually apply checks we received for payment of a repurchase or makewhole to the mortgagor's account. I worked in Contract Administration, so I actually requested loans to be repurchased by the investor, such as a Wilshire because the loan(s) had gone into default.

However, to many times, I would be waiting for a wire or check for the repurchase or makewhole amount, only to discover weeks later, that the Cashiering Dept has posted the check as payments. Then, the the burearacy it took me to get the check back, several internal calls, arguing with cashiering, like we worked for different companies and the ridiculous paperwork. In the end, cashering would send the check back to the investor! Unreal. Then the investor has to resend a check or wire again to my attention to assure proper allocation.

I was embarrassed countless times, trying to explain what happended and apologized profusely for the inconvenience. But it was total incompetence on ALS's part. It was total maddness working their internally, so I know I can imagine the customer's frustration.

Being in mortgage service for over 15 years, I was recruited to work for ALS in 2004 from Dallas, TX. I was stunned that Aurora Loan Services wouldn't at least hire experienced staff when dealing with other people's money, such as accounting and cashiering. That is not the case. I am sorry that so my customers have had unpleasant experiences at ALS and I encourage all to file a class-action suit. I was fired in late 2006 after 2 years because I wanted out of the Contract Administration Dept.

I am willing to be a witness to any lawsuit filed against ALS.

Good Luck to everyone...

Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now