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Report: #1036986

Complaint Review: Austin Lightspeed Locksmith - Austin Texas

  • Submitted: Fri, March 22, 2013
  • Updated: Fri, March 22, 2013
  • Reported By: Jeff — Round Rock Texas
  • Austin Lightspeed Locksmith
    603 W 13Th st
    Austin, Texas
    United States of America

Austin Lightspeed Locksmith 512 905 2665 BIG SCAM-AVOID Austin, Texas

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Their website and phone operator both say there is a $15
Service charge plus a minimum $25 charge for residential lockout.  She refuses to quote a price saying, it will
depend on the security of the lock in very poor English.  The lock was a simple house doorknob lock, so
I figured it couldnt be much more than $25, right?   WRONG!!!!

The locksmith arrives (30 min late) and takes one look at
the lock and says $135.  He said there
was no way a residential lockout would be under $100 and said the operator
shouldnt have said minimum $25.  When I
said the website said the same thing, he played it off and denied it.

I agreed to pay the fee with the intention of calling the owner
of the business later and inquiring about what kind of residential lockout
service would be $25. 

I called a couple days later and got a man who could barely
speak English and I asked him.  He said
something about not being able to hear me and hung up.  I tried calling back several times that day
and each time the call was answered and immediately disconnected.

They have all of their legal bases covered.its a pretty
good scam.  Go with a locally owned
business like Cothron.  I called them out
of curiosity and they quoted me 79.99 over the phone.

Expensive lesson learned

This report was posted on Ripoff Report on 03/22/2013 07:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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