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Report: #1418749

Complaint Review: AuthorCentrix - Murrieta California

  • Submitted:
  • Updated:
  • Reported By: David — Chesterfield Missouri United States
  • AuthorCentrix 25220 Hancock Ave #300 Murrieta, California United States

AuthorCentrix BookBlastPro The company failed to display my book at a book fair as contracted, and have made no attempt to reimburse me. Murrieta California

*UPDATE Employee ..inside information: A misunderstanding. We also have photos that the book has been displayed, hoping this fixes this.

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BookBlastPro recently renamed themselves AuthorCentrix.  I was contacted by an agent of BookBlastPro.  He said BookBlastPro wanted to re-publish my book.  As a trial they suggested that they present my book at the AJC Decatur Boor fair in Decatur Ga. on Septemebr 1-3, 2017  They were to promote the book in print before the fair.  I paid them the $499 and sent them 20 books and asked to see the promo.  The promo they sent me was haphazardly written and had many spelling and grammatical errors.  I corrected these and then tried to reach the BookBlastPro agent.  I got no response.  It turns out BookBlastPro had fired the agent but never bothered to tell me. 

The fair of course happened, and I asked them to send me photos of the book being presented at the fair (as was contractually specified).  I called after the fair and found out the agent was no longer employed.  I asked how the fair went.  They said no books of mine had been sold.  As part of the agreement. they sent back the unsold books.  It arrived in the same box I had sent out to their office.  The packing maerial was exactly the same and positioned exactly as I had packed it.  I asked to see the images taken of the book in their booth(s) at the Book Fair as required as part of their agreement.  Naturally they had no images to send.  They had no proof that the box had ever been opened.

Since then I have tried to make contact with someone who could authorize reimbursement of my $499, but I keep getting passed from individual to another.  One of their agents gave me his extension and told me I should just keep calling him back to bug him about--like it is my responsibility to stay on their case.  Basically they fired their agent who was working with me (saying he was not reputable-imagine that), never showed the books at the fair, and have no desire to be a responsible company, one with integrity.  One of the individuals I spoke with even had the nerve to suggest that I sign up with them for 15 years.  I asked for a reference and the customer they referred me to was 85 years old.  They had signed him up for 15 years!  I also found another ripoff report from October 2017 with a similar story of paying and not having their book displayed.  Changing their name from BookBlastPro may fool people, but I doubt if this company has changed its stripes.  It has now been 3 months since I contacted them, with no results at all.

This report was posted on Ripoff Report on 12/22/2017 03:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/authorcentrix/murrieta-california-92562/authorcentrix-bookblastpro-the-company-failed-to-display-my-book-at-a-book-fair-as-contra-1418749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

A misunderstanding. We also have photos that the book has been displayed, hoping this fixes this.

AUTHOR: jetalarcon - (United States)

POSTED: Tuesday, April 03, 2018

Hello David,

My apologies for the spelling and grammatical errors during the production stage and thank you for the patience of fixing them.

About your concern of your book not being displayed for the AJC Decatur Book Fair, we have images here showing that your book "Exploring the Belief in the Real Presence" has been displayed.
https://drive.google.com/drive/folders/1GiaRkueTGMuCAQ_8ur_jopF91lX5E4H-?usp=sharing

I hope this fixes this misunderstanding and move forward.

Sorry for the stress this has brought you and we hope to work with you again.

Thank you!

Jet
Corporate Marketing
AuthorCentrix

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