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Report: #924991

Complaint Review: Auto Armour Car Covers - Internet Internet

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  • Reported By: Janice — Los Angeles California United States of America
  • Author Confirmed What's this?
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  • Auto Armour Car Covers Internet United States of America

Auto Armour Car Covers Car cover was defective and disintegrated after less than 4 months. Auto Armour wanted over 50% of the purchase price to replace it, even though it had a lifetime guarantee. Internet

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On April 6, 2012 I purchased a car cover on ebay Auto Armour Car Covers (autoarmour-auctions).  The cover, including postage, cost $54.94 and included a lifetime guarantee.  After 3 1/2 months the cover deteriorated and was unusable.  It has numerous rips, and holes are created wherever it is touched.  The fabric is totally disintegrating.  I emailed autoarmour on July 27, 2012 and included photos of my defective cover.  They responded that they would replace it.but that I had to pay $28.37 to cover shipping and handling of the replacement cover.  I was shocked by this suggestion..they are asking me to pay over 50% of the cost of the product (which included shipping) in order to ship a replacement.  I told them this was "a joke" and asked that, because the product has a lifetime guarantee and lasted less than four months, they should replace it at no cost.  I have not heard back from them.

I purchased this item mainly because of the warranty, and now the vendor is basically refusing to honor that lifetime commitment.  To ask me to pay over half the cost of replacement on a product that had less than four months use on a lifetime warranty is ridiculous.  I truly believe this ebay vendor uses fraudulent tactics to lure customers into buying their product (low price and the lifetime guarantee), then when the product fails they make even more money by charging outrageous shipping fees.  This certainly sounds like a scam. 

This report was posted on Ripoff Report on 08/09/2012 03:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-armour-car-covers/internet/auto-armour-car-covers-car-cover-was-defective-and-disintegrated-after-less-than-4-months-924991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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