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Report: #33628

Complaint Review: Auto Zone - Torrance California

  • Submitted:
  • Updated:
  • Reported By: Torrance CA
  • Auto Zone 1433 Carson St Torrance, California U.S.A.

Auto Zone ripoff deceptive company consumer fraud Torrance California

*UPDATE Employee: Maybe You should Read Stuff

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Purchased a starter motor that doesn't start. It works when it wants to... better park on a hill so that when it doesn't work, you don't have to push too hard to get started. Wasted hours trying to find the problem. Many, many push-starts to get to and from work. $269.00 repair bill from mechanic for a replacement starter. Auto Zone sells junk parts -beware- Auto Zone is a wasteland of not-so-cheap junk parts! Find a reputable dealer such as NAPA instead. You'll save much more money and time.
Auto Zone will gladly refund your money under the limited lifetime warranty, but what about lost time, and paying a mechanic to find the problem? See you in court, Auto Zone.

John
Southern California, California

This report was posted on Ripoff Report on 10/28/2002 02:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-zone/torrance-california-90501/auto-zone-ripoff-deceptive-company-consumer-fraud-torrance-california-33628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Maybe You should Read Stuff

AUTHOR: Mary Gemel - (U.S.A.)

POSTED: Tuesday, February 25, 2003
I am from the Hesperia Ca. store and at the Auto Zone I work at we do ever thing possible to try to prevent people from buying product that they do not need. It is our policy to check a battery if a customer comes in stating they have a bad battery. The first thing we do is ask the customer, " What is happining?" from there we will test the battery and even go out to the persons car wheather it is raining or 110 degrees. We do not get paid any extra to do this! The only reason we do this is to make sure that they do not buy the wrong parts!

Something else that people often seem to forget is that we are NOT mechanics, we ARE auto parts sellers with auto experience. We try are hardest to give you the right part. We do FREE testing! Lets see your mechanic do that one. Are store returns warrenty merchendise with or with out reciept. That is why Auto Zone is one of the fastest growing auto parts stores in America, with over 3,000 stores nation wide and in Mexico.

So for all these complants we seem to be doing just fine. You can ask any of he customers that come into our store if they are satisfied with the service and product, AND price and they will tell you YES!

Auto Zone is known for their supperior customer service. We greet a person when they walk in the door. And we THANK them when they walk out!
So maybe you should do some research on Auto Zones policies before you start threats such as, and I qoute, :See you in court Auto Zone"!

Hesperia Ca. Auto Zone
(and proud of it!!!)
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