Report: #22094

Complaint Review: AY Transport, National Moving Network (sister company) - Cupertino; San Jose; San Jose; Miami California

  • Submitted:
  • Updated:
  • Reported By: Columbia SC
  • AY Transport, National Moving Network (sister company) 19995 Lindenbrook Lane; 530 North 8th St; 125 Component Dr; PO Box 630850 Cupertino; San Jose; San Jose; Miami, California U.S.A.

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We are filing a lawsuit with an attorney in CA against AY Transport & Moving after they refused to give us our things without paying hefty amounts of money. I am aware they are a scam and have taken advantage of many others. I want to try to get them for extortion. PLEASE get back to me through this report if you are interested in being a part of this. I have found many others who I am going to contact and try to organize (or at least get affadavits from) and would love to have you involved! Thanks, Ana Yaron PLEASE READ OUR NOTES: AY Transport & Moving Dispute Monday, April 29, 2002 Received quote from AY Moving & Transport: $750 for 1500 pounds. Estimated time for arrival is 7-10 days from pickup date. Extra packing is not to be done unless specified. See Exhibit 1. Thursday, May 9, 2002 Researched company online and on BBB and they seem to be fine. We called and arranged to have them pick up our goods from the Public Storage warehouse in Burlingame, CA (about 40 miles from San Jose, CA where AY is located). Monday, May 13, 2002 Received faxed contract from AY. Wednesday, May 15, 2002 Signed and faxed the contract with instructions regarding the pickup of our goods. See Exhibit 2. Faxed a letter to Public Storage and AY Transport closing our account and allowing AY to remove the contents of our containers. See Exhibit 3. Monday, May 20, 2002 Paid the $300 deposit and over-nighted the keys to the following address: 125 Component Dr San Jose CA 95131 Friday, May 24, 2002 AY picked up our goods from Public Storage. Monday, May 27, 2002 We called to ask how the pickup went and when we should be getting our goods. They told us they got everything, it was on its way, and we should get it by Friday. They told us it was going to cost us more money of $336 ($10 for Public Storage and $326 for packing 15 boxes). We didn't approve or ask for packing and their contract states nothing about additional packing. The rate they charged amounted to $22 a box. Futhermore, Public Storage was paid in full. Tuesday, May 28, 2002 We receive a call that our goods weighed an additional 1800 pounds (above the 1500), bringing the total weight to 3300 pounds. We tell them this isn't possible because the same items were shipped 2 years before by Starving Students from WA to CA and weighed 1240 pounds. Accounting for a few additional items acquired over those 2 years and having given away some items, we calculated our goods to weigh about 1500 pounds. They tell us they would weigh the truck twice when they get here to show us the weight if we wanted them to. They were going to look into the situation and get back to us. Wednesday, May 29, 2002 AY hasn't called back yet, so we call them. They tell us they were going to unload our goods and re-weigh them which means our goods haven't even left their warehouse yet! We ask why they told us our goods had left when they hadn't, and they said they were having problems with the scales and had to reload everything. We complained that the items were already supposed to have left, they lied about them having left, and that we didn't approve of the additional packing, of which was an exuberant amount. We tell them we expect our things in a week or we will be filing a complaint with the ICC and contacting an attorney, and they told us go ahead, and good luck. They said they would be loading them tomorrow. We contact Legalwise, an attorney referral group we belong to, and are told to try going through the courts, if things get bad enough, and to file with the ICC. Friday, May 31, 2002 We call again to get an update as to whether or not the goods have been loaded, and they had not been loaded yet. We ask what is going on since these items were picked up 2 weeks' ago and should have been to us a week before. They tell us they had problems fitting them on the truck and were going to load them on Friday/Saturday. Monday, June 3, 2002 We called to ask if our goods were loaded and were in route, and they said they still had not loaded them onto the truck, but that they were going to do it tomorrow. We told them we expected to have them loaded by tomorrow or we would get other movers. They told us to go ahead and get other movers. We told them we would and they hung up on us. We called and found other movers who said we needed a faxed letter stating they would release our goods to another mover. We called AY, and they refused to give us a letter of release unless we paid them an additional $1,536 for pickup and storage of our goods. We told them this was extortion and we were contacting an attorney. They hung up on us. We called an attorney and were told we had to file for an ex parte motion for the release of our goods through the court system. We called our bank to cancel our debit card that was used to pay the deposit, and we filed a dispute with the bank about the previous charge of $300. We are filing a report with the San Jose Police Department (408-277-8900) and are working on finding an attorney who will help us. See Exhibit 4. We are also calling the CA Attorney General's office (916-445-9555). We are investigating filing charges of extortion. We have contacted Legalwise to get an attorney, and finally got one. He said that oftentimes they will settle within the 30-day required waiting period designed to give the party's 30 days to compromise before ever going to trial. Also, because it is actual trial, attorney's fees may be included and these fees often work themselves out during the 30-day period. He said we need to focus on the company's misrepresentation, and the worst-case-scenario is the business closes down. We faxed our dispute documentation and contract information and he will review it and get back to us. We are also looking into finding a media consumer advocate to help us, since public notice will often help people in these situations compromise. The Better Business Bureau of Silicon Valley website (www.bbbsilicon.org)has bad reports, although the other BBB's we researched when choosing this company did not. See Exhibit 5. We also researched the Secretary of State website (kepler.ss.ca.gov/list.html) and found information about the business and its founders. See Exhibit 6. Tuesday, June 4, 2002 We have compiled an email and phone list, for the TV and newspaper businesses in the San Jose area (http://newsdirectory.com/tv/ca/), in an attempt to find a media consumer advocate. See the following: Brief Description: We have a situation that needs help. We moved to SC from CA, and we were to have our possessions moved to us from San Jose, CA by a company called AY Transport. They are extortionists and we are trying to find a media consumer advocate to help us before all of our possessions disappear. We feel that by making our story available to the public it would not only encourage the criminals to give us our possessions, but would also warn others about this company and the moving industry in general. We would be willing to travel to your area to meet with you if necessary. Please call or email me as soon as possible to let me know if you have anyone who may be able to help us. Exhibit 1 From: AY Moving (ay_moving@sbcglobal.net) To: XXXXXXXXXXXXX Sent: Monday, April 29, 2002 11:46 AM Subject: Ay Moving - Estimate Form A.Y Moving TOLL FREE : 877-493-4200 LONG DISTANCE Door to Door Charging by the weight FROM: TO: $ 0.5 per lbs Your information : 1500 lbs $ 0.5 per lbs $ 750 The estimate is calculeted by the weight that writen on the lead if you have less lbs please update us ! OUR trucks & drivers Same truck pick-up & delivery NO subcontractors 1st month free storage Full wrapping (blankets & tapes) FREE basic insurance Full packing service (optional) ask for Ronny Up to 65% discount 7-10 Days ETA. 24/7 same prices Visit us on our website www.aymoving.com WE CAN BEAT ANY WRITTEN ESTIMATE For any other information sales department (main office): Tel : (408) 975-0660 Fax : (408) 975-0990 San Jose Exhibit 5 The Better Business Bureau of Silicon Valley 2100 Forest Avenue, Suite 110 San Jose, California 95128-1422 BBB Reliability Report A.Y. Transport, Inc. 19995 Lindenbrook Lane Cupertino, CA 95014 General Information Original Business Start Date: January 1997 Local Business Start Date: January 1997 Principal: Amit Ezyoni, CEO Phone Number: (408) 973-1433 Type-of-Business Classification: Movers Customer Experience Based on BBB files, this company has an unsatisfactory record with the Bureau.Our records show that the company has a pattern of complaints concerning Service & Delivery Issues. Report as of 06/04/2002 Copyright 2002 Better Business Bureau of Silicon Valley, Inc. As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report. The information displayed here is current as of "MAY 31, 2002" and is updated weekly. It is not a complete or certified record of the Corporation. For information about certification of corporate records or for additional corporate information, please refer to Corporate Records. If you are unable to locate a corporate record, you may submit a request to this office for a more extensive search. Fees and instructions for requesting this search are included on the Corporate Records Order Form. Results of search for " AY Transport " Click on the name of the corporation for additional information. Corp Number Date Filed Status Corporation Name Agent for Service of Process C2302367 1/8/2001 active AY TRANSPORT, INC. SHACHAR M MADAR Corporation AY TRANSPORT, INC. Number: C2302367 Date Filed: 1/8/2001 Status: active Jurisdiction: California Mailing Address 19995 LINDENBROOK CUPERTINO, CA 95014 Agent for Service of Process SHACHAR M MADAR 1765 SCOTT BLVD #201 SANTA CLARA, CA 95050 A.Y. Transport, Inc. Owner: Amit Ezyoni Click for BBB Report Known Addresses: 19995 Lindenbrook Lane , Cupertino, CA 95014 Known Phone Numbers: 408-973-1433 Ana Columbia, South Carolina Click here to read other Rip Off Reports on AY Transport Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer

Click here to read other Rip Off Report list of other Moving Companies STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 06/04/2002 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ay-transport-national-moving-network-sister-company/cupertino-san-jose-san-jose-miami-california-95014-95014-95131/ay-transport-national-moving-network-ripoff-scam-extortion-theft-cupertino-san-jose-miam-22094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#15 Consumer Comment


AUTHOR: Susan - (U.S.A.)

POSTED: Monday, May 23, 2005
FLORIDA AG OFC is jumping into the game too:)


Case Number: L05-3-1018

Subject of investigation:
National Moving Network, Inc.

Subject's address:
1660 NE Miami Gardens Drive, Suite 8 Miami, FL 33179

Subject's business:
Moving Company

Allegation or issue being investigated:
- Failure to deliver personal property of consumers - Additional charges to consumers before property returned

Status of case:
Investigation opened

Subject's position:

AG unit handling case:
Economic Crimes Division in Fort Lauderdale, Florida


Voice: 954-712-4600
Fax: 954-712-4706

For Florida government agencies,
SunCom Voice: 420-4600
For Florida government agencies,
SunCom Fax: 420-4706
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#14 Consumer Comment

DOT/FBI/IRS/US Treasury RAIDS AY Transport/NMN

AUTHOR: Susan - (U.S.A.)

POSTED: Tuesday, April 26, 2005
If you've been a victim of AY Transport or National Moving Networ or anyone of their alias' - Please take a few minutes and go to the OIG website and fill out & submit a victims complaint form: http://www.oig.dot.gov/ayvictims

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#13 REBUTTAL Owner of company

Smart Answers to Tough Solution

AUTHOR: Al - (U.S.A.)

POSTED: Wednesday, February 19, 2003
Please read the entire response it helpful.

From A Former Owner of a Moving Company

Dont be an idiot.

The main problem is the lack of your involement on your move. It seems that you dumped your move on the mover and walked away. Why were you not at the pick-up?. You said you were in storage for 2 years. Did things need to be repacked, because boxes decayed? These are your precious belongings, *HELLO*.

First of all anyone who is moving needs to allow the mover to view the items being moved. If they will not do a physical estimate dont choose them.
Ask the estimator from the moving company if you can look at his driver liscense and business card.
This will tell you who this guy really is. In most cases he is the owner and you can tell the police where he lives to arrest him.

Weeding out the Hackers
Talk to your friends. Thats right one of your friends probably did move in the last five years. Their your friends so they won't steer you wrong.

1.Call your local chamber of commerce they have the most information.

2.Go to their place of operation. Buy a few boxes and check them out. See if they actually own trucks.

3.Ask for a certicate of insurance
If the company cant supply you with a certicate of then run very fast. These are sent directly from the insurance company and you are listed on their policy. If they give it to you during the estimate advise them you need to be listed. If they ever cancelled the insurance the insurance company is obligated by law to inform you.

You have the right to see the truck being weighted after your items are load. This is a must because of the games that are played at the truck scale.

As far as delivery dates your filing with the ICC will be wasteful because companies like this will
simply change their name and open again under their brothers name.

The BBB is a scam in it self the are a private company that most believe is a government agency. They are as bad as the mover you had. If you were the worst mover in the country but paid your fee to the BBB you would remain a member in good standing.

I have alot more to say but i have to go for now.
Thanks and think smart before you Pay for a moving nightmare
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#12 Consumer Comment

Unprofessionalism of AY Transport

AUTHOR: Richard - (U.S.A.)

POSTED: Friday, January 03, 2003
I also have a report posted on this website but the name "Sasha" came up and I had to respond. Sasha and his movers seemed to be all right and doing an efficient job of loading my goods. Had I known then what I came to find out, I would've recognized Sasha as just "one of the gang".

After the moving was done, he told me that I may tip he and his movers. Not ever having had this experience and not wanting to be ingracious (or create a bad impression since they now had all my stuff), I gave them $60 as a 'tip'. Considering the delays, the missing items, the rudeness and inflexibility and the THREE firms that had a hand in moving my stuff, none of whom wanted to take responsibility for their role in the ultimate mix-up.

DON'T TIP THESE GUYS! It'll just ultimately that much more money out of your pocket and who knows how much it will end up costing you by the time it's all over!
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#11 Consumer Comment


AUTHOR: Lynda - ()

POSTED: Wednesday, September 25, 2002
Ladies and Gentlemen please get a pen. What you have missed is making a report and filing a complaint with the D.O.T. Yes that's right folks the Department of Transportation will go in take a look around and find hundreds of violations on these people. Trust me. You can tell by their employees letter it is being run by lab monkeys and when the Fed's get done with them, if they don't slam and lock the doors behind them as they fine them, they will at very least put a pinch on their pocket books.

Make no mistake and don't let them tell you any different, if you submit what you have to their closest office, justice will be swift and sweet. California plays with no trucking company.
Next time gang use a reputable company. Check them out with the BBB. Ask for references. If you have to pay up front pay with a credit card so you can stop charges when things arise.

DO NOT BE FOOLED by the old hokey, pokey weight game. NEVER, EVER accept a truck scale ticket that is not YELLOW and BLACK and says CAT on it. When the driver gets there ask to see inside the truck. Look at the fuel gauge, cant find it, ask the driver what a fuel gage in a truck looks like, trust me he will be more than happy to show it to you, thinking he is teaching you something. If it says write it by your name when you sign the contract...JOHN DOE fuel 1/2.

If they ask tell them it is your companies policy and walk away. NOW when you get the weight ticket on the other end keep a copy, it IS your right. As a matter of fact do not let them unload with out a scale ticket from the point of origin. To get one at the destination before they unload means you might be paying for someone else's stuff as well. Look at the fuel gage again. Is it full? They just bumped your weight. A full tank of fuel weighs more than the they charged you for when they loaded. Do the math at this point. Diesel weighs 8 pounds a gallon, most trucks hold about 130 on each side. They just hit you for almost a extra...1000 pounds. These are things the everyday consumer would not know or be able to figure out.

Pay attention to every detail, note the trucks TRAILER tag, they could re-power the load and the tractor tag would be useless. Note the trailer number. Ask how many more pick ups they will have. Ask when they will leave your point of origin, What route will they take? A single driver can legally drive 700 miles a day. ( DOT RULE must rest 8 hours after driving 10 consecutive hours) Will they have any drops along the way? WARNING SIGN! Do you know how many truck drivers host parties in a truck stop parking lot using peoples furniture and grills??? I have been to my fair share.

If your shipment is the last/only ask them to seal the trailer and then write down the seal number. If they claim they have no seal, stop production, lock the doors. Give them 20.00 to get lunch and take yourself down to the nearest truck stop and buy a pack of seals. Or better yet have them when they arrive for your stuff. Seals are metal or plastic and will cost about 3.00. Once the seal is locked into place, it has to be broken to be removed. YOU seal the trailer. They know how to make it look sealed but really wont be until the corner of your new destination. Don't worry about making someone mad.

They will have everything you own in the back of a trailer that they are in control of, not you. And if you feel that something may not be right, its not. Ask them to stop, call the police and have your stuff removed. Simple as that.
I have been in the trucking business since 1979 I have seen all the tricks BUT I also know the ways to prevent them.
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#10 Consumer Suggestion

It Doesn't Amaze Me

AUTHOR: Ana - ()

POSTED: Tuesday, September 24, 2002
I can see where you might be amazed, not knowing our situation. Comparing this price to the other prices for interstate moves in the past, and considering our light load, it was very reasonable to expect this price. We have moved both goods and cars in the past and were lucky to have had decent movers then.

Furthermore, utilizing the internet is not always a bad ordeal. All of our other 6 moves have utilized the internet, and were very successful. Unfortunately, this was a situation of bad luck. Suggesting that a person is lazy is not a way to handle the situation, especially not understanding all the circumstances of our situation.

No, you can't expect a Cadillac when you buy a Kia. But you do expect a Kia when you buy a Kia.
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#9 Consumer Comment

It amazes me every time

AUTHOR: Ken - ()

POSTED: Friday, September 06, 2002
I read these reports often, yet it never fails to amaze me. this consumer did get ripped off, but is not completely blameless. The fact that anyone can think that $750.00 is a reasonable price to move from California to South Carolina disturbs me beyond belief.

Our society has become one of fast food and instant gratification. Why would it be necessary to investigate moving companies and visit with sales representatives when you can get a quick and cheap quote over the internet?

Moving is not an inexpensive endeavor. Any company who claims that they can move you cross country for $750.00 is lying to you to get your business. You are better off going with a reputable company with a solid history and track record. Talk to friends or relatives that have recently moved and get referrals. Sure, an estimate from a major van line is going to be higher than some internet moving service operating under 5 different names with 20 different phone numbers, but at least you'll get an honest estimate from the beginning...

You can't pay for a Kia and complain that it's not a Cadillac.
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#8 Consumer Comment

It amazes me every time

AUTHOR: Ken - ()

POSTED: Friday, September 06, 2002
I read these reports often, yet it never fails to amaze me. this consumer did get ripped off, but is not completely blameless. The fact that anyone can think that $750.00 is a reasonable price to move from California to South Carolina disturbs me beyond belief.

Our society has become one of fast food and instant gratification. Why would it be necessary to investigate moving companies and visit with sales representatives when you can get a quick and cheap quote over the internet?

Moving is not an inexpensive endeavor. Any company who claims that they can move you cross country for $750.00 is lying to you to get your business. You are better off going with a reputable company with a solid history and track record. Talk to friends or relatives that have recently moved and get referrals. Sure, an estimate from a major van line is going to be higher than some internet moving service operating under 5 different names with 20 different phone numbers, but at least you'll get an honest estimate from the beginning...

You can't pay for a Kia and complain that it's not a Cadillac.
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#7 Consumer Comment

It amazes me every time

AUTHOR: Ken - ()

POSTED: Friday, September 06, 2002
I read these reports often, yet it never fails to amaze me. this consumer did get ripped off, but is not completely blameless. The fact that anyone can think that $750.00 is a reasonable price to move from California to South Carolina disturbs me beyond belief.

Our society has become one of fast food and instant gratification. Why would it be necessary to investigate moving companies and visit with sales representatives when you can get a quick and cheap quote over the internet?

Moving is not an inexpensive endeavor. Any company who claims that they can move you cross country for $750.00 is lying to you to get your business. You are better off going with a reputable company with a solid history and track record. Talk to friends or relatives that have recently moved and get referrals. Sure, an estimate from a major van line is going to be higher than some internet moving service operating under 5 different names with 20 different phone numbers, but at least you'll get an honest estimate from the beginning...

You can't pay for a Kia and complain that it's not a Cadillac.
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#6 Consumer Comment

It amazes me every time

AUTHOR: Ken - ()

POSTED: Friday, September 06, 2002
I read these reports often, yet it never fails to amaze me. this consumer did get ripped off, but is not completely blameless. The fact that anyone can think that $750.00 is a reasonable price to move from California to South Carolina disturbs me beyond belief.

Our society has become one of fast food and instant gratification. Why would it be necessary to investigate moving companies and visit with sales representatives when you can get a quick and cheap quote over the internet?

Moving is not an inexpensive endeavor. Any company who claims that they can move you cross country for $750.00 is lying to you to get your business. You are better off going with a reputable company with a solid history and track record. Talk to friends or relatives that have recently moved and get referrals. Sure, an estimate from a major van line is going to be higher than some internet moving service operating under 5 different names with 20 different phone numbers, but at least you'll get an honest estimate from the beginning...

You can't pay for a Kia and complain that it's not a Cadillac.
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#5 0

Update & Article About Moving Scams

AUTHOR: - ()

POSTED: Wednesday, September 04, 2002
Here is an article I have put forth and am distributing about moving scams.


BEWARE: The Israeli Moving Scam Connection

The Scam

They give you an extremely low bid on the phone or email, and tell you how professional they are, what good hands you are in, and how much you are going to save with them. They are convincing and seem very professional. Do not trust them! Once they have everything you own on their truck, they have you right where they want you. Wham! They hit you with the new inflated price, and if you don't pay they hold everything you own hostage for ransom. They get your signature on a blank contract before they load your belongings onto the truck, then they add additional money to the contract in the form of packing, boxes, wardrobes etc. They will only accept payment in the form of a cashier's check, certified check, money order, or cash before they will unload everything you own. That's right everything you own!

They change company names, locations and telephone numbers quite frequently. They will disappear with your belongings and there is no legal way to stop them. Every law enforcement agency I have spoken with, including the FBI, has stated this is a civil matter.

However, this is an interstate extortion scheme, as well as operating a continuing criminal enterprise, through intentionally deceptive and unfair business practice. This goes beyond "caveat emptor" - or, let the buyer beware! This is outright theft through extortion.

They claim they have a signed legal contract, but any third grader can figure out if a contract is altered in any way after it is endorsed, it is no valid contract.

But, all the legal facts being on your side will not get your belongings off the truck! And, neither will the Sheriff, the Police or the FBI, who all claim this interstate transportation of your household goods is a civil matter not within their jurisdiction, and to hold all your belongings hostage in order to extort additional monies from you is also a civil matter not within their jurisdiction. And, if you don't pay, they will keep all of your belongings, auction them and/or increase your bill as a result of what they refer to as "additional storage" and "additional services". The bill continues to increase until you either come up with the money, or, they keep everything you own.

Funny, interstate transportation with the intent to extort monetary or pecuniary advantage sure sounds like theft/extortion to me which I believe is still a criminal act last time I checked.

Refer to the following:

"...The scam typically works like this: A consumer, attracted by an affordable estimate, hires a moving company through the Internet. A truck shows up and, once the customer's furniture is loaded, the estimate is increased to two, three or four times the original bid. The consumer is told that unless the new bill is paid, the possessions will be sold at auction...

...The U.S. Department of Transportation estimates it receives 3,000 to 4,000 complaints each year from consumers who feel they were victimized by moving companies...the moving companies often know the law better than the authorities..."

"Consumers say movers are taking them for a ride - Inadequate federal oversight viewed as factor for helping encourage scams"

by Dan Benson of the Milwaukee Journal Sentinel - May 6, 2002


The Connection

Does this familiar? Many people have been experiencing this same problem. Our problem dealt with an Israeli moving company in San Jose, CA called AY Transport Inc. (AKA: National Moving Network Inc., AAAdvantage Auto Transport Inc., and AAA Driveaway & Truck Transport). They had retrieved our possessions from Public Storage, lied about packaging, falsified the weight, and delayed our delivery. We cancelled our move with them after showing us they were criminal, and they refused to give us our items until we paid them twice what we owed them if they had actually done the moving. We will probably never see our things again, but are trying to bring public notice to the situation to prevent them from harming others.

You probably noticed I mentioned they were Israeli. I did this for a reason. Most of the scam movers you see on the internet are Israeli. Refer to www.movingscam.com and click through the companies to see the owners almost all are Israeli. Hmmm, do we see a connection here? Is it possible that this is a crime many Israelis know, and come to America in hopes to get away with it? We are not the only ones who have discovered this, as we see in the following article:

"...Consumer advocates charge that a network of such companies routinely engages in questionable, if not illegal, business practices and they frequently change their business name when complaints start to pile up.

They also tend to hire young Israeli men just out of the military who come here to make quick money, often without proper work visas, before moving on to vacation in more exotic foreign locales.

Danny Biran, consul at the Israeli Embassy in Washington, D.C., said it's very common for young Israeli men to come to the United States after fulfilling their three-year military commitment and before entering college.

There are a lot of Israeli guys after they finish their duty in the army they want to go to Australia, Japan, Thailand, Greece and the U.S.," he said. "They want to see the world."

But to do that they need money, and the best place to do that is in the United States, even if it means working illegally, Biran said.

"They can make a lot of money in a short time in the U.S. and then they can go visit Latin America or someplace where the dollar goes farther," Biran said.

It's only natural that many of the young Israelis find work with East Coast moving companies, many of which are owned by Israeli immigrants and nationals.

A September 1997 Jerusalem Post story estimated that more than half of the New York City area's 250-some moving companies were owned by Israeli entrepreneurs, many of whom immigrated to the U.S. in the mid- to late 1980s...

...Another Jerusalem Post story in January said the trip to the U.S. "has become practically a rite of passage for Israeli youth: the post-army trip to some exotic locale, often combined with a stint in the United States to make quick money - illegally."

After Sept. 11, more than 60 Israelis, many of whom were working for moving companies, were deported for visa violations...

Movers' ring uses shady tactics, illegal workers, watchdogs say

by Dan Benson of the Milwaukee Journal Sentinel April 15, 2002


They use the excuse that people are just trying to get them because they are Jews and Israelis, and are just anti-Semites. This definitely does not fit in my situation, since my family are Orthodox Observant Jews and Zionists!

Further, they do get away with it. They know the system and know they will only get fined. They boast about making good money from it, and are unaffected about having to pay fines. Advanced Moving Systems, an Israeli-run moving company in Florida, has had several incidences where drivers were arrested for extortion:

..."It's all against the Jews. The police are lying. They are corrupt," said Zion Rokah, an Israeli national who owns Advanced Moving Systems in Sunrise, Fla., a suburb of Fort Lauderdale...

...Rokah denied that any of his employees had done anything wrong and said his company was being targeted by a police network that has targeted Israeli-owned moving companies...

..."It's all discrimination, these redneck cities. They hate Jews and strangers. They all have the same accent," said Rokah, who said he moved to Florida from Israel four years ago and found work with several movers and a year later started Advanced Moving Systems, which last year had $2 million in sales...

...Rokah said Tuesday after being told what Haugh said. "I can pay a lawyer. I will be happy if they will arrest me because I am a good fighter."...

...Rokah, who said he is facing "a normal amount" of civil suits from "five or six" customers, said he is willing to abide by a judge's ruling...If I'm doing anything wrong, I don't have a problem to pay for it," he said...

..."Redneck judges and police officers will only believe an American, not an Israeli Jew," he said...

"Movers' boss claims anti-Semitism - He says small-town fervor brought arrests in robbery case"

by Dan Benson of the Milwaukee Journal Sentinel - May 1, 2002


I am sure there may be many Israeli movers who are honest and professional, but the numbers show an epidemic of those who are not, and are enough for me to refrain from ever using another Israeli-run moving company again. As a matter of fact, knowing other industries where Israelis have been dishonest and sly, I am doubting I will ever go back to Israel again.

Are others involved?

Maybe. Imagine this: moving companies extort you for money. Most of the people will pay up, some will not or cannot pay and will lose their things, some pay try illegal means to get their things but will fail, and others will resort to the court system and find an attorney. Now, there is a whole other scam market with attorneys, as all of you who have ever used an attorney will know. Not all attorneys are questionable, but there are enough of them out there that it is a well-standing joke of attorneys who have taken advantage of someone. Well, you would think with the illegal activities such as these movers are involved in, we would be able to find a state-funded attorney to press charges but you won't. This situation is classified as a specialty case, where it will cost you $200-$400 per hour in order to get an attorney to help you, with a retainer of $1500-$5000 before they will even begin the work. Furthermore, you may get nowhere because the company could shut down once they get your attorney's first letter giving them 30 days to make amends. At this point, you lose your items and your retainer, because the attorney will not return the retainer since they did some work. Now, what happened here? Both of these parties have taken a lot of money from you, and neither of them has given you your things. Is there a connection? Maybe not. But maybe there is in that each industry feeds the other. The moving company extorts and usually prevails. In the small percentage of cases where they don't win, the attorney does. For example, our attorney suggested we not contact local television, radio, and newspaper media for publicity - as we all know, publicity may gets things done when other avenues have failed, or we wouldn't be publishing this article. Everyone else thought we should even other attorneys. The attorney claims his retainer is for writing a letter notifying the other party of initializing legal proceedings, and giving them 30 days to make amends. All the moving company has to do is temporarily close doors, the attorney conveniently makes his money without too much effort, the case is closed, the moving company opens up a new address and phone number, and the process repeats itself. Sure, I may be wrong about this connection, but these types of connections happen everywhere and it doesn't hurt to be too safe. How do you find a good attorney? Well, that may be difficult. You might be able to get information from the BAR Association for the state where the attorney practices, but the BAR is a boys' club and if your attorney is active, he will get a good recommendation. You could try getting references, keeping in mind the attorney (like anyone else) will only give you his good references. You could look on the internet for his name, but unless he has made the news or has had a complaint filed against him, this will not necessarily tell you about his performance. Lastly, you could contact the courthouse where he does business and see if anyone is willing to tell you about his performance. As for his character well, that's a crapshoot. Best case scenario - you find a good attorney, you win the case, and you get your things back. Now how do you punish the criminals and keep them from harming others? Your attorney can't or won't help you with this because of the confusion with Federal vs. State regulations. You still have to attempt to get the company charged for extortion and fined or shutdown. Even though fining them will hurt them for awhile, shutting them down is totally different. The moving company we used acts under other names, such as National Moving Network. They have been under the investigation of the DOT and have been fined, but are still in business (www.dot.gov/affairs/fmcsa1301.htm). Maybe in the end you decide not to use the attorney at all because it is too risky.

If not an attorney, then what?

Boycotting. Get the public's attention and warn them about this practice. Educate people and organize to make changes to the legislation. But above all, tell people not to use these companies. Hopefully, the more people know, the less people they can take advantage of; therefore, making their business harder to run.

What can I do?

First, I'll tell you what you can't do. You can't sue the shippers for fraud or other state deceptive trade practices, and the attorney general can't attack the industry. Why? Because of this dirty little secret of the industry The Carmack Amendment (also known as the Interstate Commerce Act). Refer to the following:

What is the Carmack Amendment?

The Carmack Amendment to the Interstate Commerce Act, 49 U.S.C. 11707, passed in 1906 as part of the Hepburn Act, ch. 5391, 34 Stat. 584, governs the liability of carriers for lost or damaged goods. The relevant portions of the Amendment are:

A common carrier . . . subject to the jurisdiction of the Interstate Commerce Commission . . . shall issue a receipt or a bill of lading for property it receives for transportation . . . . That carrier . . . and any other common carrier that delivers the property and is providing transportation or service subject to the jurisdiction of the Commission . . . are liable to the person entitled to recover under the receipt or bill of lading. The liability imposed under this paragraph is for actual loss or injury to the property caused by (1) the receiving carrier, (2) the delivering carrier, or (3) another carrier over whose lines or route the property is transported into the United States .

In other words, punitive damages are not allowed in a household goods moving case, and you can't get attorney's fees. If $8,000 worth of goods were stolen, the moving company refuses to make good on it, and it takes $20,000 in attorney's fees to sue, well, you can see that you're stuck. The maximum damages allowed is the value of the goods that were damaged, destroyed, or lost in shipment. The courts have ruled that even in cases of outright theft, misrepresentation, and negligence, the most you can get out of the mover is the cost of the goods he stole or allowed to be damaged through his own negligence.


28) Brokers - Liability Under Carmack Amendment

Q: What is the "Carmack Amendment" and where can I find the exact ruling online? Does this protect brokers from liability of loss/damage claims? If not, where can I find a ruling that does protect brokers in this situation?

A: The "Carmack Amendment" was an amendment in 1906 to the Interstate Commerce Act. Over the years the original language was changed a number of times and now appears at 49 U.S.C. Section 14706 (for motor carriers).

The Carmack Amendment governs the liability of motor carriers and freight forwarders for loss, damage or delay to shipments in interstate and foreign commerce. It has no application to brokers, see Custom Cartage, Inc. v. Motorola, Inc., No. 98 C 5182, 1999 WL 965686 (N.D. Ill. 1999).

As a general rule, brokers do not have liability for loss, damage or delay to shipments. This subject is discussed in detail in Chapter 13.0 of "Freight Claims in Plain English" (3rd Ed. 1995), which is available from TCPC.

32) Carmack Amendment - Applicability

Q: Assuming the subject is either not addressed in and/or there is no contract of carriage (only the carrier's rules and/or tariff) when would or would not Carmack apply with regard to claims? Stated another way, would you briefly clarify, list, identify when Carmack applies and when it doesn't.

A: The "Carmack Amendment" applies to interstate transportation or service provided by rail carriers (49 U.S.C. 11706, formerly 11707) and by motor carriers and freight forwarders (49 U.S.C. 14706, formerly 11707). A thorough discussion of the Carmack Amendment may be found in Section 1.1.1 of "Freight Claims in Plain English" (3rd Ed. 1995).

Basically, Carmack applies to all interstate U.S. surface transportation, and to transportation from the U.S. to contiguous foreign countries (Canada and Mexico). There are a number of statutory and administrative exemptions, the most significant of which are: private carriage (Section 13505); transportation of agricultural commodities, transportation incidental to an air movement, and transportation within a commercial zone (Section 13506)


Only congress can make changes to this amendment, and, not surprisingly, the organized moving industry is begging them not to touch the Carmack. But, Florida has passed a Florida Mover Regulation Act after many fraudulent incidences had occurred.

...Under the Florida Mover Regulation Act, which goes into effect July 1, movers must deliver the consumer's belongings and put them into the home for the amount of the written estimate or face possible civil and felony charges.

Also, Movers would not be allowed to demand payment before delivery. They would have to register with the state and carry cargo insurance...

Law to rein in rogue movers - State clamps down to help consumers held hostage

by Wayne Price of Florida Today - April 19, 2002


...The bill that targets moving scams, H.B. 893, was presented on the Florida Senate floor late Tuesday by Sen. Skip Campbell of Fort Lauderdale.

It passed unanimously.

If the law is approved by the Gov. Jeb Bush, it would make it illegal for mover to fail to honor all provisions of the moving contract.

Also, it would be illegal to charge clients more than 10 percent above the cost of the estimate and to withhold delivery of household goods against the customer's wishes...

Reports Spark Moving Industry Legislation - Bill Passes Unanimously

by Local6.com - March 20, 2002



If you unfortunately find yourself in this situation, there are things you can do to help the situation. Get access to a computer, either your own, or through a library. Do the following:

 File a report with the Department of Transportation:



Toll Free: 1-888-DOT-SAFT (1-888-368-7238)

Fax: 202-358-7100


U.S. Department Of Transportation

Federal Motor Carrier Safety Administration

Public And Consumer Affairs

Suite 600, 400 Virginia Avenue, SW

Washington, DC 20024

The DOT is very aware of this problem:








 File a report with the National Bureau of Consumer Affairs:


Toll-Free: 1-877-FTC-HELP (382-4357)


Federal Trade Commission


600 Pennsylvania Ave, NW

Washington, D.C. 20580

 File a complaint with the Better Business Bureau (even if they aren't a participating business):


 File a complaint with the Attorney General's Office in the state where the company resides. Refer to the following website with State Attorney General Listings:


 File for arbitration with the American Moving and Storage Association (if the company is a member):


American Moving and Storage Association

1611 Duke Street Alexandria, VA 22314

Phone: (703) 683-7410 Fax: (703) 683-7527

Email: amconf@amconf.org

 File a police report in the county where the moving address resides. Although many police departments won'' touch the case because it is a civil matter, some may be willing to write up a theft report. Nothing may be done with this except provide exposure for you.

 Contact the IRS regarding fraudulent income activity, namely Illegal Source Financial Crimes. If the company uses cash or money order only terminology, report this as well. This may begin an investigation from the federal government side. Refer to the following:


IRS Criminal Investigation Communications and Education Division

Washington, DC

Toll Free: 1-800-829-0433

Phone: 202-622-7796

 Contact congressmen in your area and the area where the company resides, and tell them your situation. This is how the Florida Mover Regulation Act was borne. Tell them you are trying to make your story public, and want to try to change the way legislation handles these situations:


You will need to know the zip code to search for. Use the zip code search engine at the United States Postal Service website, and enter the city and state of the mover's business:


 Because of the amount of the widespread use of illegal aliens in this industry, contact the Immigration and Naturalization Service (INS), and this may spark an investigation:


INS Customer Service Call Center


1-800-767-1833 (TTY)

www.ins.usdoj.gov/graphics/fieldoffices/alphaa.htm (here you choose your area then search for enforcement on the page

 Contact the courthouse in the county where the mover's business resides, and ask how to file an Ex Parte Motion for the Injunctive Release of Goods, based on irreparable harm. If this terminology is unknown to the court representative, briefly describe the situation, and they may be able to guide you to what you need. If you cannot file this on your own, search for an attorney who can:


www.yellowpages.com (search for attorney for type of business, and search in the area where the mover's business resides; then, look under the general category)

 Contact the television, radio, and newspaper media in your area and the area where the movers do business. Find a consumer advocate. Tell them your story. Report them to advocate websites. Try to get as public as possible, and someone may publish your story. This is the best way to inform others.

How do I find a good mover?

 Know what your rights and responsibilities are when you are contracting with a mover. To obtain a copy of this booklet you can ask a moving company, contact a FMCSA office, or go to:


 Shop around for a mover well in advance of your moving day. Do ask friends, family, and co-workers for recommendations. Do not make a decision based on the size of a Yellow Page advertisement. Remember - you are hiring a company to move your personal belongings, some of which may not ever be able to be replaced.

 Other websites to research for tips:

American Moving & Storage Association: www.moving.org

U.S. Postal Service - moving information: www.moversguide.com

 Do your research. Ask the company for references. Ask the company for their USDOT and MC number, their business license information, ID numbers, bonding numbers, etc.

 If they have Israeli names just don't use them it's not worth the risk. If you can't spot an Israeli name, find someone who can, or look at Hebrew baby name books or websites. If they give you American names (i.e. Tom, Ron, Marc, Steve, etc.), but they look or sound foreign, a search for their business agent with the Secretary of State as listed above may give you a clue.

 Contact the Secretary of State for the state their business resides in. Often they have business searches online where you can find the owner's name, their state tax ID number, their acting agent, how long they have been in business, and whether they are still actively in business. Refer to this website for your state's


 Check the Better Business Bureau in the area where their business resides, since there can be different BBB sites for different areas. This will tell you if they have complaints against them. Refer to the following website:


 Search for their USDOT number on the Federal Motor Carrier Safety Administration (FMCSA) website:


 Go to the following websites and see if their names are on the list:

 Ask for their contract and review it. Look for things like cash or money order only, and payment must be received in full before items will be removed from the truck. Find their weighing policy, and make sure they will be weighing the truck before and after your items have been loaded.

 Have the estimate done in person. Be sure to show everything that is to be shipped. Alert the movers to any possible problems such as tight corners, steep stairs, etc. Ask the movers about packing your items yourself. Inflated packing material costs can add thousands of dollars to your bill.

 Get a binding estimate. A binding estimate may be higher, but there will be no surprises at the end of the move.

 Be sure you have enough insurance to cover your belongings.

 Read the Bill of Lading carefully before you sign it. Keep it, along with a list of valuable items, with you until the shipment is delivered, all charges are paid, and claims, if any, are settled.

 If a move goes bad and the consumer needs to retain an attorney to retrieve their household goods, every carrier and broker is required to have an agent for service of process in each state in which operations are conducted. A process agent is a carrier or broker's representative upon whom court papers may be served in any proceeding brought against them. If you choose to bring a civil action, contact your Secretary of State office for the processing agent's name and contact information.


It may cost you more in the beginning, but it ends up costing you less in the end.





















































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#4 0

Update & Comment About Employee Rebuttal

AUTHOR: - ()

POSTED: Wednesday, September 04, 2002
It is obvious that we finally got our things back, and that what we did had worked, and upset the other party. I was onto them, and they knew it! They thought they can play me like a violin, but they were wrong. Yes, we paid some money ($300), but nothing what they had hoped to grease out of us. And as you can all see in their rebuttal, they are very unprofessional - and their eloquence of speech shows that a little poetic justice has been done.

First, our attorney sent a threatening letter, stating that if they did not release our goods we would file a lawsuit. Then, after much arguing, AY agreed to release our goods for $300 (for cost of "labor" for removing our items from storage & "storing" them). We, of course, got all of this in writing - copies were singed and sent to AY, our attorney, and ourselves. We sent a $300 money order to EMC Movers to present to AY when picking up our goods. When EMC arrived at AY's warehouse, AY released our goods to EMC Movers in exchange for the $300.

A note about EMC Movers: very awesome, and I plan to use them next! They are very professional, and trustworthy, and have just taken on interstate moves. They weighed our goods and told us the weight AY Transport was claiming was very false.

My issue with AY Transport did not have to do with being over 1500 lbs (as they claim to say). We told them if we were over, we would pay, but that there was no way we were over by what they quoted us. Our issue dealt with the way they handled the situation. They refused to give us our goods unless we paid them the entire amount we were to pay if they moved our goods to SC. This is ransom.

I am thankful for the internet, which enabled me to research my rites and get ideas. I am not through, yet, though. The owner of AY Transport was very bothered by this RipOffReport. by After adding a complaint to this site, AY had received 47 emails in 2 days (every time the complaint was viewed). This website also posts your complaint to numerous search engines, where the whole world can see it! The owner tried to tell me he would sue me if I did not take down this complaint, claiming it to be false. Freedom of speech, jack! I told him I would take it down if he promised (and acted on his promise) to clean up his act. He, of course, promised - but all was in vain.

If you search for this complaint, you will see it is still there, and you will also notice recent RipoOffReports. I leave it to you to decide.
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#3 UPDATE Employee

the truth about what happened

AUTHOR: sasha - ()

POSTED: Saturday, July 27, 2002
i was the driver for this woman, for all i'm concerned she is a b***h who dosen't want to pay for the service she asked for. she knew from the start that her load to sc war pending on how much wieght she had and if their was any packing to be done the movers will have to pack her belongings for insurance purposes. she had more than 1500lb and could have done a rewiegh but didn't want to pay the additional cost.

p.s "if you can't pay for the service do it yourself" - don't try ripping off other people.
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#2 Consumer Comment

Watch CBS News!

AUTHOR: Saira - ()

POSTED: Wednesday, June 19, 2002
I too was ripped off by AAA Vanlines. CBS evening news with Dan Rather is doing a 2 part series on this industry which is full of scam artists. The first part aired yesterday, however you can read it online at their website. The second part airs tonight. Hopefully it will keep some people from hiring moving companies. I'm moving myself from now on!
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#1 0


AUTHOR: - ()

POSTED: Wednesday, June 19, 2002
I did everything I list in my article (see below). We also have an online discounted legal service. It costs $12.95 a month and you get reduced-rate legal advice in any area of law anywhere in the US. Get it. It was wonderful.

Our attorney made a phone call, then sent a threatening letter, and this scared the movers enough to at least release our goods at a decent rate. At least you get your goods, then you can argue in small claims court about damage, missing items, or monies you paid to release your goods. Here is my article about my research. It is currently being passed around the internet, newspapers, radio, and television.

Please email it around to spread the news. Note: I have references and contacts for all of my information. I only hope it will scare "scam" movers enough to think twice about pulling scams on more unsuspecting people.



BEWARE: The Israeli Moving Scam Connection



Columbia, South Caroling
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