Report: #447165

Complaint Review: B. Pila Design - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Miami Florida
  • B. Pila Design 2610 S.W. 28th Lane Miami, Florida U.S.A.

Beatrice Pila Gonzalez Designer overcharges for goods in her own store, sells them to client at triple the price! Miami Florida

*REBUTTAL Owner of company: How can we rectify this?

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We hired B. Pila Gonzalez to decorate our house. She brought over a number of pieces from her store, which she then marked up 300% when we got the bill! She consistently over-charged us, even on our relatively small job. She is not to be trusted.

Lisa w.
Miami, Florida

This report was posted on Ripoff Report on 04/28/2009 11:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/b-pila-design/miami-florida-33138/beatrice-pila-gonzalez-designer-overcharges-for-goods-in-her-own-store-sells-them-to-clie-447165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

How can we rectify this?

AUTHOR: B Pila Design Studio - (United States of America)

POSTED: Friday, November 20, 2009
We appreciate your concern with pricing for our products and services, we're sorry you feel that you've been wronged by our company, but must attest to the following:

1) We have no client by the name of Lisa W. on record having ever retained our services.  If you'd like to contact us and provide us with your real name we will do whatever we can within our means to rectify this situation if you have indeed been wronged.

2) All items being considered for use in design are presented to clients in the form of a written proposal including the price, and those items are not procured until said client has agreed to and signed the proposal.  Therefore, there are no surprises, if a client does not wish to pay for what they might feel is overpriced, they simply do not sign the proposal.

3) Items for sale in the showroom are not 'marked up' 300%. if the client feels that the price for an item was high, it could possibly be because there was a fee charged for design services applied to the item itself, and they should have not agreed to and signed a contract for retaining our services.

Unfortunately, due to the fact that the above complaint is given by a person whom we have no record of ever having been a client, and because there is no proof or examples provided for this alleged overpricing, that this complaint can only be considered unfounded and slanderous until proven otherwise, though we appreciate your input.
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