Report: #262183

Complaint Review: BACKSTREET SALON - 566 RIVERSIDE DR Florida

  • Submitted:
  • Updated:
  • Reported By: CORAL SPRINGS Florida


*Author of original report: UPDATE !

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To whom it may concern: Jennifer B Henry, Owner, Mgmt

On March 31st 2007 Jennifer B henry unfortunately left bleach on my hair for far too long. My hair was damaged by her excessive over processing of the chemicals used by Jennifer in my hair, and needed excessive conditioning treatments, a drastic and ugly cut to remove the bulk of damage, toners and other treatments to bring my hair to even manageable condition. I now 4 months later still have half my hair in bangs and need to put on several expensive conditioning treatments just to be able to run my hands through it. My hair went from passed shoulder length to above my ears this is unacceptable. I had to have my hair dark just so people wouldn't see how bad the split ends and breakage are. Jennifer ripped me off by telling me she needed to do more to my hair, that was more important to her then doing her professional duty. There was no need for her to process my hair a second time to obtain the desired results of a light brown, all that was needed was an ash but she used her influence to manipulate me into believing otherwise to obtain more money. My hair did not need to fall out by the handful. Which the staff of sallys next door can attest to me crying my head off running in there with clumps of my hair missing.

I came to the company to have it rectified only to be brushed aside and told I was wrong.

I should have at that point demand a refund but felt pressured into leaving the salon. I have never been treated so unprofessionally and with such disregard. Not only that but in letters to my credit card company Jennifer, the owner and management staff not only criticized my character, lied about me tipping her when in actuality she charged me 30 for a blow dry and wrote it in as a tip for herself, lied about my employment among other things and belittled me. I have copys and proff of these documents if need be I will post them in pdf form here, This is beyond unprofessional. This is unacceptable. I expect the money to be refunded back to my card in the amount of 160.00 and a written apology from the owner and Jennifer. If I do receive this by august 31st 2007. I will be filled legal action against the company and Jennifer.A formal complaint to the state about Jennifer B Henry with the proper licensing department a swell as a BB complaint and rip off report complaint have allready been filled. The salons professionalism is sincerly lacking. I don't care how long this company has been in business for this behavior is unacceptable especially from an owner and his staff. I'm leaving this in your hands but if my card is not refunded I will be taking your company to small claims and doing everything humanly possible to ensure your customers are aware of what you did to me and how I was treated. This email has been sent to the company as well as it has also been fowarded to my attorney.



This report was posted on Ripoff Report on 07/20/2007 04:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/backstreet-salon/566-riverside-dr-florida-33071/backstreet-salon-overprocessed-ruined-destroyed-lied-abused-florida-262183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: Nic - (U.S.A.)

POSTED: Tuesday, August 28, 2007
Still no refund however I have now downloaded an adobe version of the contact back and forth between myself and s**t s**t hole of a company. It will be made avb. apon requst to those who would like too see the ridiculios and completly inapproprite behavior of this companys owner and stylist
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