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Report: #293335

Complaint Review: Bank Of America - Charlotte North Carolina

  • Submitted:
  • Updated:
  • Reported By: Rahway New Jersey
  • Author Confirmed What's this?
  • Why?
  • Bank Of America 100 North Tryont St. Charlotte, North Carolina U.S.A.
  • Phone: 800-841-4000
  • Web:
  • Category: Banks

Bank Of America Providing Misleading Information Charlotte North Carolina

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I have been a bank of america customer for about 8 years and the experience have been ok until a couple of weeks ago. on 12/07/2007. I contacted bank of america customer service line to request assistance with a transfer from my business checking account to my personnal. i was told that was not allow due to money laundering laws. i was fine with that. I was then advised by the bank of america customer service person that i could transfer the money from my credit card account. I needed that transfer to be posted immediately to avoid any overdraft fee. the customer service rep assure me that my funds were going to be available to cover my charges. I did the transfer online and everything seems to be ok. then on monday. I was charged $ 490.00 in overdraft fee becuase the transfer i made online even though it said effective 12/07/07 it did not post to my account until 12/10/07. I called bank of america again and asked them why they charged me all those fees their response was that any transfer made from credit card would not post on the same day and gave me a cortesy refund of $98 that was the most they could do. I asked them again why they providing misleading information to their customer and they told me that those were the rules that they were sorry for my inconvenience and there was nothing else that can be done. I send an email and mailed a complaint letter to Bank of America corporate office in Charlotte, NC. I hope i receive a response although i dought.

Nd
Rahway, New Jersey
U.S.A.

This report was posted on Ripoff Report on 12/20/2007 02:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/charlotte-north-carolina-28255/bank-of-america-providing-misleading-information-charlotte-north-carolina-293335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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