Bank of America The Bank sided with the Disreputable Merchants against their own customer Cupertino California

Being a long-time customer with Bank of America, i would expect that they would honor my credit card disputes with disreputable companies, but they do not.  

I reserved a rental car from Fox Rentals (through CarRentals.com) and right as i pushed Submit, i saw that the driver's name had to match the name on the credit card.  Since i was reserving for my son-in-law, the names did not match, SO THE RESERVATION SHOULD NOT HAVE GONE THROUGH.  I immediately contacted both Fox Rentals (who claimed no authority) and then Car Rentals, but they charged my card anyway, even though i canceled by email several times.  

The other dispute was for a skin cream sample ($4.95) where the company said they would email me approval for auto renewal within 14 days.  No email, but an $89 charge to my account, followed by another shipment and another $89 charge.  I returned the skin cream, but the company did not refund the charges even though their Terms and Conditions state that "If EVER you are not satified with our products, just call and request a refund."

I am very disappointed in a bank that i have done business with for many decades and will be moving my funds to another more supportive bank that actually lets you response to their online messages to you and supports their own customers.

Shameful customer service.