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Report: #365658

Complaint Review: Bank Of America - Dyess Air Force Base Nationwide

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  • Reported By: Tampa Florida
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  • Bank Of America www.bankofamerica.com/index.jsp Nationwide U.S.A.

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First Sergeants and Commanders BEFORE you discharge a military member for financial irresponsibility (check bouncing) GET THAT ACTIVE DUTY MEMBER AWAY FROM BANK OF AMERICA.

I was an E-7 active duty in 2001 (it is still happening which is why I am reporting it) and a retiree in my office convinced me to open a BOA checking account because BOA gave free checks for life after you retired. My E-5 and E-3 who had bad check bouncing experiences with BOA warned me repeatedly but the lure of free checks was too strong. Their warning was not totally unheeded as I decided NOT close my Security Service Federal Credit Union (SSFCU) checking account but instead just diverted my military automatic paycheck to Bank of America for a test period.

At SSFCU I had a $2000 signature loan overdraft protection which served me well for 20 years and I only bounced one check as an E-3 when I didn't have the $2000 overdraft signature loan. I wrote that bounced check on purpose to a vet to save my friend's pet knowing I didn't have the money and on payday gave the vet the money before they even found out the check bounced. In other words, I don't bounce checks and anyone who can get an overdraft checking signature loan has excellent credit. BOA also gave me a $2000 signature overdraft protection loan. I SURVIVED 4 Bank of America pay periods 1st, 15th and a 1st and 15th with total overdraft costs of close to $3000 and humiliation beyond belief.

First, while SSFCU posted my military paycheck at midnight on payday, Bank of America NEVER posted my military paycheck until at least 2 days after but most times 4 days after the pay date. I am NOT talking about holiday or weekends but a normal let's say Monday pay date would not get posted until Wednesday or even as late as Friday. I came to fear the post man who delivered those "overdraft notices". USAA auto and property and renters insurance and my mutual fund companies and savings/cd bank automatically deduct on the day after payday. I found out that even if a check is not actually written, BOA charges a bounced check fee for these automatic deductions if there is not enough money there.

When I called BOA, they said their "military banking center" had special permissions and that even though my "military paycheck" deposit could not be seen on-line, (wink wink they collected the interest rate) if a check presented itself, it would still be paid. I told BOA that my USAA auto insurance payment BOUNCED a day after payday because I had NO deposit into my checking account so this was not true. I wrote a $7 check (for lunch) in the Base Exchange 7 times in the first month and every single check BOUNCED costing me $25 each with the BX and $39 each with BOA. I could NOT believe it. I bounced a check at Walmart (the only civilian store) 3 days after payday because my money was not deposited despite (WINK WINK) it really being there and I just could not see it.

I had to BEG the BX leadership for my check writing permissions back because if you write 6 bad checks in 6 months, you are barred for LIFE from ever writing another BX check. The 1st pay period was a disaster but I didn't find out about the bounced checks until they started to arrive by mail toward the end 2nd pay period (the 15th mid month paycheck) and I was not able to divert my military paycheck back to SSFCU until after the final 4th pay period. I was working on my MBA and running around standing in bounced check line at Wal-Mart (SOMETHING I NEVER DID BEFORE at ANY civilian store) and at the BX (numerous times) was time consuming and UTTERLY humiliating. I was so happy when my direct deposit paycheck went into back into SSFCU at the 5th pay period.

I then marched over to the Dyess AFB BOA office to close my account and after paying hundreds of dollars in BOA bounced $39 check fees and a bounced check fee at Wal-Mart, and numerous checks at the BX and to USAA because my auto/property automatic payment bounced and my VanGuard and American Century atuomatic withdrawals bounced), I was told I could NOT close my BOA account until I paid my $1800 my checking overdraft signature loan. I almost lost it. I told BOA I paid every single $39 BOA sent me and and HOW DID MY OVERDRAFT SIGNATURE LOAN get used if I paid the $39 each check individually myself?

I lived on base and did NOT have rent or electricity or water bills or a car payment and made plenty of money. This was insane. I found out BOA would REPEATEDLY keep sending though checks at $39 a pop which had already bounced to MAXIMIZE my $2000 overdraft signature loan. Hang on to your seats-as the anger and humiliation is not over yet. I called my Bank in Alaska (My CD's and emergency funds are there as hard to access and and therefore un-spendable) to ask how can I get $2000 from my savings account to my Dyess AFB BOA account. I was told to use Western Union and there was one in the Dyess Air Force Base Exchange.

My Alaska bank Western Union wired $2000 to the Dyess AFB base exchange Western Union. I stood in the BX customer service line completely humiliated for the last time and instead of $2000 in cash, the BX rep handed me a check. I told her I thought Western Union gave cash and that I needed cash not a check. She said "check only." I handed the check back to her to cash it so I could pay the $1800 to BOA and this BX rep LOUDLY PROCLAIMED to all asunder that because I bounced checks in the BX, I could NOT cash a check INCLUDING the Western Union $2000 check.

THE IRONY WAS BREATHTAKING AND IT GOT WORSE! I took this $2000 Western Union check and crawled out of the BX and went next door to BOA where BOA cashed the check, gave me $200 of the $1800 and then REFUSED TO PAY OFF MY $1800 overdraft signature loan until the "out of state" check cleared" so I could not close the BOA account. I had to come back in 7 days (?) and then close it. Worse, my E-5 and E-3 heard me frantically on the phone with the BX and Wal-Mart and Van Guard and USAA automobile insurance and knew what was happening.

When I asked the military retiree (now GS worker) if he knew this happened to active duty people, he admitted he did but that it only happened to a "few" people. Looking back, that BOA free checks for life turned out to be useless as I use bill pay and never write checks. I retired after 26 years in the Air Force May 2007 and I will NEVER forgive or forget what BOA did and encourage all active duty to RUN away BOA.

John
Tampa, Florida
U.S.A.

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This report was posted on Ripoff Report on 08/22/2008 03:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/nationwide/bank-of-america-active-duty-military-stay-away-and-first-sergenats-and-commanders-please-r-365658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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13Consumer
0Employee/Owner

#13 Consumer Comment

That's very odd

AUTHOR: Maggie - (U.S.A.)

POSTED: Friday, June 19, 2009

My company uses Bank of America for payroll. And many times, our employees who have their accounts with BoA get their direct deposits the day BEFORE payday.

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#12 Consumer Comment

S*%t Happens

AUTHOR: Bahsgrl - (U.S.A.)

POSTED: Friday, June 19, 2009

Banks make mistakes! How much trouble(ie. money) your bank will cause you depends on what their bottom line is. I joined the reserves in 1990 right before Dessert Storm. While in Tech school my unit activated. The accidently placed me on the deployment sheet and when I didn't show up they stopped my pay. Fortunately, I belonged to Scott Credit Union. They where a members only credit union for military and people working at Scott AFB. The Air Force deposited my pay check into my account and then pulled it 24hs later. Apparently with direct deposit the military can put money in and take it back out of your account. The credit union realized what had happened and moved heaven and earth to find me. When they could get in touch with me(I never thought to tell my bank I was going to basic!) They located my parents through my co-signed car loan to try a locate me. SCU waived all penalties with them and cleared everything up with the 2 places that I had written checks in that 24 hour period.

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#11 UPDATE EX-employee responds

It can and DOES happen

AUTHOR: Marief - (U.S.A.)

POSTED: Thursday, September 18, 2008

I have seen this happen to way too many active duty members. I worked for Bank of America for quite a few years and every payday they would come in wanting to know why their checks had not posted. It did take at times anywhere from 2-4 days for those checks to post. It was heartbreaking to see some of these people have to pay hundreds of dollars in NSF fees because BofA had no released the money. It never made sense to me because I am also a military spouse and I know that when DFAS releases the money it is good and therefor there should be no reason the "hold" a deposit..

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#10 Consumer Comment

Edward...Wrong answer! Two totally different things here!

AUTHOR: Steve - (U.S.A.)

POSTED: Thursday, August 28, 2008

Edward,

When you "schedule" an online bill payment, you are not actually making the transaction at that point. The transaction is made when the bank sends your scheduled payment.

Now, if you scheduled the payment to be sent prior to the deposit to cover it, it would be the same as writing a bad check or using your debit card.

And, technically, writing that check to mail prior to the funds actually being in your account and available, IS WRITING A BAD CHECK.

That is the point you are missing here.

The OP is full of crap saying a military direct deposit of his payroll took 4 days! I served 10+ years in multiple branches with multiple banks and have never seen that one. He is a liar. I will say it because I know better.

He is the standard check floater and is also the guy who cannot seem to figure out how to keep an accurate checkbook register.

FEDERAL LAW dictates that your payroll direct deposit MUST be posted prior to close of business on your paydate. Most states have similar labor laws as well regarding paydates. The bank knows this, and they follow the law. If they were not following the law, the feds would be closing them down.

Just common sense here.

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#9 Consumer Comment

Not So Fast Steve

AUTHOR: Edward - (U.S.A.)

POSTED: Thursday, August 28, 2008

Please don't go even go there with writing a check before you have the funds to cover it and 'breaking the law'. I don't think you want to open up that can of worms. I guess EVERYONE who uses automatic bill pay is breaking the law also and the banks are guitly as accomplices since they allow and encourage it. When you setup automatic bill pay, you have broken the law because you have created a transaction for which you don't have the funds to cover AT THAT POINT, right? That's the reason their SCHEDULED for a future date, like on or after your payday. Duh!

My point is, if you know full well that you can write a check on Thursday and US Mail it to a Merchant clear across the country, and your payday is the very next day, Friday. Now what are the odds the check will make it clear across the country to the Merchant, be processed by them, be cashed by them at their bank and then returned for payment from your bank, ALL within 24 hours and before bank business day cutoff, and beating your deposit the next day on Friday? Wow, now that indeed is one HOT CHECK!

Remember in this OP, the Walmart check bounced 3 days AFTER payday. With Walmart scanning and electronically converting checks these days and with Check 21, if the checked bounced 3 days after payday, then I'm FAIRLY CERTAIN the check was NOT written at Walmart before Payday. Otherwise both Walmart and Check 21 are not very efficient. With Check 21, on average it usually takes no more than TWO DAYS for that check to be presented. Now do your own math and calculate when the check was most likely written? Either the DAY OF or DAY AFTER payday. No law broken at all. Which brings me and the OP back to the original question, still. What's the hold up with the Deposit?

Excellent points from you JG regarding the possible differnce in action taken by the different banks. But still, how can the two different banks be SO FAR part with the date from the same employer using the same Direct Deposit procedures. This is highly unusual.

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#8 Consumer Suggestion

Edward...just use the law as your guide here..It's real simple.

AUTHOR: Steve - (U.S.A.)

POSTED: Thursday, August 28, 2008

Edward,

If you write a check before your deposit is posted AND available, you have broken the law, and violated your agreement with the bank.

It really is that simple.

If you waited until your money was posted and available BEFORE wriring those 2 checks you mentioned, there would have been no problem.

Therefore, you "floated" a check.
In violation of the law.
You wrote a bad check.
Two of them.

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#7 Consumer Comment

I'll add my $0.02...

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Wednesday, August 27, 2008

Also, the Fed Reserve check deposit hold guidelines are very clear that funds from checks drawn by the US Government are to be available next business day. And Steve is correct - same regulation says electronic payments are next business day as well.

Regulation CC. If BofA was holding direct deposits, then the OP probably has a claim against them where he can recoup his fees.

But another item it what is the actual payday? The DoD may send the direct deposit several days in advance; the credit union may have "seen" the transaction sitting at the clearinghouse for a few days in the future, and went ahead and credited the OP's account, while BofA could see it, but play the "not available" game....

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#6 Consumer Comment

Yes Steve, I Stand Corrected

AUTHOR: Edward - (U.S.A.)

POSTED: Wednesday, August 27, 2008

I'm sure you know me better than that. Trust me. I actually do try to read very carefully before 'jumping someone', even though I wouldn't word it like that. That's not my style to 'jump someone'. It only detracts from the true issues. At any rate I stand corrected regarding your BofA years of service. No problem.

But as I also stated, which you have confirmed, I doubted the legality of banks being able to hold Direct Deposits. But I will be the first to admit I'm no expert on this. I cannot say with 100% certainty that this CAN NOT be, or IS NOT done. I don't know if there is some sort of loophole somewhere that the banks are dancing around. But the OP laid out clear, concise facts. I'm not one to call the OP a liar. And given their track record, I can certainly see how the Bandits of America would try and pull something like this and be able to justify it and get away with it. When the smoke clears, it may not be concluded that BofA held the Direct Deposit but instead they pulled some other underhanded trick that, in effect, accomplished the same result.

You ask me to think about it and I have. Ignoring check floating for a moment, how do you explain a Walmart check bouncing 3 DAYS AFTER payday and the Direct Deposit? There's no check float there. The same is true for the USAA auto insurance. These did not bounce the day BEFORE payday or the day OF payday. They all bounced days AFTER payday because the Direct Deposit wasn't there yet. So why wasn't the Direct Deposit there, if it wasn't held, since legally it can't be held? That is the question.

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#5 Consumer Suggestion

Edward should learn how to read before jumping someone.

AUTHOR: Steve - (U.S.A.)

POSTED: Tuesday, August 26, 2008

Edward,

I suggest that you read what was actually written before jumping someone.

If you were paying attention, you would have seen that I had 14 years with BofA, NOT 30 as you stated. I have made this clear on multiple posts.

Although I did state in more than one post that I have had checking accounts for 30 years with no problems. Which means that when I was 14 I had a checking account, and even at 14 did not bounce checks!

I, too was in the military for 10 years and had direct deposit for most of them, and never had a problem with my military pay direct deposit posting, even with Bank of America.

Legally, a financial institution must make your direct deposit funds available to you prior to the end of the business day posting cutoff of your payday. This means your direct deposit may not be available until late afternoon, if the bank chooses to.

The problem is that people like the OP make anticipation of deposit transactions, which cause the NSF fees. Under existing laws, and bank policy, funds must be available for use at the time the transaction is made. If a person makes a transaction prior to the funds being posted and available, they have created an NSF fee situation for themselves.

Just common sense here.

And, the OP is obviously engaging in a blatant lie saying that BofA is posting his military direct deposit 2-4 days after his paydate. That is absolute nonsense! It simply did not happen.

This person is simply floating transactions in anticipation of his direct deposit, which he found out is a very bad practice.

Think about it, if that is really the practice of BofA, why did I not experience the same thing with my direct deposited military pay to my BofA account??

>>>
Submitted: 8/25/2008 8:56:39 AM
Modified: 8/25/2008 10:13:00 AM Edward
Dallas, Texas
U.S.A.

What is the KEY Difference Here?
The customer is the same. The employer is the same. The payroll and direct deposit procedures. All of these factors are the same. Yet somehow you go from a customer with NEVER any NSF issues until that customer does what? You change banks. Hey Steve, you have over 30 years with BofA with no issues. Well you're only 10 years up on John who has over 20 years with SSFCU with no NSF problems either. Why is that? As I borrow your question from your post.

Though I've heard about it from time time, I've never experienced it and find it utterly hard to believe that ANY bank would hold direct deposits. Think about why deposits are normally held. Check deposits are normally held to ensure the check clears. You mean to tell me that when a Direct Deposit is wired directly from an employer, a bank still needs to HOLD that Direct Deposit to ensure it won't bounce? And then in this OP, you not only have a Direct Deposit from just any employer but a Direct Deposit from Uncle Sam and yet BofA still sees the need to HOLD a Direct Deposit from Uncle Sam?

Steve raised the question of financial irresponsiblity. What kind of message does that send from BofA who doesn't even trust Direct Deposit checks from our own US government? Apparently it's not the customer who's financially irresponsible, but instead it's the US Government that's financially irresponsible , so much so, that BofA feels compelled to HOLD it's payroll deposit checks? Once you see past this oviously flawed logic, then you can see clearly through to the obvious ripoff here.

The ripoff that never existed with SSFCU in over 20 years but managed to wreak havoc in only 2 months at BofA. Smart move, getting out before the Bandits of America stole everything from you.



>>>

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#4 Consumer Comment

What is the KEY Difference Here?

AUTHOR: Edward - (U.S.A.)

POSTED: Monday, August 25, 2008

The customer is the same. The employer is the same. The payroll and direct deposit procedures. All of these factors are the same. Yet somehow you go from a customer with NEVER any NSF issues until that customer does what? You change banks. Hey Steve, you have over 30 years with BofA with no issues. Well you're only 10 years up on John who has over 20 years with SSFCU with no NSF problems either. Why is that? As I borrow your question from your post.

Though I've heard about it from time time, I've never experienced it and find it utterly hard to believe that ANY bank would hold direct deposits. Think about why deposits are normally held. Check deposits are normally held to ensure the check clears. You mean to tell me that when a Direct Deposit is wired directly from an employer, a bank still needs to HOLD that Direct Deposit to ensure it won't bounce? And then in this OP, you not only have a Direct Deposit from just any employer but a Direct Deposit from Uncle Sam and yet BofA still sees the need to HOLD a Direct Deposit from Uncle Sam?

Steve raised the question of financial irresponsiblity. What kind of message does that send from BofA who doesn't even trust Direct Deposit checks from our own US government? Apparently it's not the customer who's financially irresponsible, but instead it's the US Government that's financially irresponsible , so much so, that BofA feels compelled to HOLD it's payroll deposit checks? Once you see past this oviously flawed logic, then you can see clearly through to the obvious ripoff here.

The ripoff that never existed with SSFCU in over 20 years but managed to wreak havoc in only 2 months at BofA. Smart move, getting out before the Bandits of America stole everything from you.

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#3 Author of original report

$2000 Overdraft Protection

AUTHOR: John - (U.S.A.)

POSTED: Monday, August 25, 2008

And, I forgot to mention that even if I wrote a check on payday or even the day before payday, I HAD A $2000 SIGNATURE OVERDRAFT PROTECTION LOAN. BOA MILKED that dry by delaying my paycheck deposits and using that overdraft to pay for my day or two after payday scheduled automatic car/property insurance (about $200) and $250 mutual fund auto payment and $75 each pay period emergency savings account automatic payment. I NEVER looked on line at my BOA statement to see if these auto payments cleared because THEY were all scheduled the DAY AFTER PAYDAY and they should have cleared and SSFCU never had a problem with the exact set up withdrawl system. Because I didn't check that BOA screwed me, BOA easily racked up that $2000 over a 2 or 3 pay day period. Bank of America ADMITTED TO ME they had PERMISSION TO DELAY THE DEPOSIT OF MILITARY PAYCHECKS from depositing on payday. They TOLD ME that "although I could NOT SEE my paycheck deposit on payday, it was really there and that any checks that presented would be paid." What BOA was really doing is keeping hundreds of military paychecks in a nice big account collecting interest for themselves while they racked up INF fees from the military members. Military people cannot balance a bank account that has imaginary deposits!!!

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#2 Author of original report

Judge Not or You Will Be Judged

AUTHOR: John - (U.S.A.)

POSTED: Sunday, August 24, 2008

I also have several bank accounts and I most certainly know how to balance a checking account! However, if my military paycheck was NEVER deposited into my BOA checking account on time but was always deposited as a moving target between 2-5 days late, then that makes it IMPOSSIBLE to balance. I could have kept a ton of money in my BOA checking account earning next to nothing in interest to keep from bouncing a check until BOA "got around" to depositing my military paychecks but I refused to do this because I have money markets, CD and mutual funds for that extra money. You are correct in saying I wrote checks in the commissary (GASP) ON PAYDAY (not before) without looking at my on-line BOA account because I (GASP) thought my paycheck would be deposited ON PAYDAY along with the hundreds of others crowded into the commissary on payday. I am EXTREMELY frugal with money and paid off my home in 10 years and pay cash for a used 2 or 3 year old Toyota or Honda every 20+ years when it is on its last leg and max out my IRA's each year. I know how to handle money and I know BOA ripped me off.

Funny how I didn't have a bounced check problem for 20 years with SSFCU but had a HUGE bounced check problem for 2 months in 2001 (4 pay periods) with BOA. Funny also how this mysterious bounced check problem ENDED when my military paychecks were deposited back into SSFCU and this is 2008 and still no bounced check problems and I live on a reduced retirement income! I also never bounced checks at my banks in AK or MS.

You have a LOT of gall to be accusing me of not being disciplined enough to balance my checking account WHEN BOA NEVER DEPOSITED MY PAYCHECKS INTO IT on PAYDAY until days after when you could not even discipline yourself to stay in the military.

First Sergeants and Commanders, GET YOUR AIRMAN, SOLDIER, MARINE or GUARDSMAN AWAY FROM BOA if he/she is having bounced check problems. Send them to SSFCU or USAA or some other bank.

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#1 Consumer Suggestion

John, you need to stop blaming others [ BofA ] for your financial irresponsibility!

AUTHOR: Steve - (U.S.A.)

POSTED: Friday, August 22, 2008

John,

I too was in the military [twice] and dealt with Bank of America during both periods.
I never had a problem.

You simply never learned how to properly manage your account, and that is the root of your problem. This has nothing to do with Bank of America, or any other bank. It is YOUR irresponsibility.

You obviously got used to "floating" checks at the BX before your pay actually hit and was available for use. And, I bet you never kept an accurate checkbook register.

I have had multiple checking accounts in multiple states and 14+ years of that was with BofA. I have had these checking accounts over the past 30 years and I have never paid even 1 NSF fee.

Why is that?

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