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Report: #331502

Complaint Review: Bank Of America - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: Orlando Florida
  • Author Confirmed What's this?
  • Why?
  • Bank Of America www.bankofamerica.com Orlando, Florida U.S.A.

Bank Of America Overdraft Hell Orlando Florida

*Consumer Comment: It's the Policy not the Name

*Consumer Comment: Still more...

*Consumer Comment: Snacona, you're wrong.

*Consumer Comment: Snacona, you're wrong.

*Consumer Comment: Snacona, you're wrong.

*Consumer Comment: Snacona, you're wrong.

*Consumer Comment: Further info

*Consumer Comment: Further info

*Consumer Comment: Further info

*Consumer Comment: Further info

*Consumer Suggestion: BankAmerica was around for a long time!

*Consumer Comment: Suggestion for Snacona...

*Consumer Comment: Your fact source... To Striderq

*Consumer Comment: Paul

*Consumer Comment: Robert,

*Consumer Comment: using wikipedia

*Consumer Comment: using wikipedia

*Consumer Comment: using wikipedia

*Consumer Comment: using wikipedia

*Consumer Comment: Bank of America

*Consumer Comment: Bank of America

*Consumer Comment: Bank of America

*Consumer Comment: Bank of America

*Consumer Comment: Semantics

*Consumer Comment: Semantics

*Consumer Comment: Semantics

*Consumer Comment: Semantics

*Consumer Comment: Your fact source...

*Consumer Comment: Another couple of strikes...

*Consumer Suggestion: "Snacona" should get his/her facts straight before "correcting" someone!!

*Consumer Comment: Well, I'm holding a bankcard (ATM) card

*Consumer Comment: Your wrong

*Consumer Comment: Nope

*Consumer Suggestion: The parents to BofA have been around for a long time!

*Consumer Suggestion: The parents to BofA have been around for a long time!

*Consumer Suggestion: The parents to BofA have been around for a long time!

*Consumer Suggestion: The parents to BofA have been around for a long time!

*Consumer Suggestion: Bank of America established in 1998????

*Consumer Comment: Steve of FL

*Consumer Comment: Actually Steve, you do not read very well!

*Consumer Comment: Actually Steve, you do not read very well!

*Consumer Comment: Actually Steve, you do not read very well!

*Consumer Comment: To: Striderq

*Consumer Suggestion: "Snacona", The problem is in YOUR interpretation of "100% accurate"...

*Consumer Suggestion: "Snacona", The problem is in YOUR interpretation of "100% accurate"...

*Consumer Suggestion: "Snacona", The problem is in YOUR interpretation of "100% accurate"...

*Consumer Suggestion: "Snacona", The problem is in YOUR interpretation of "100% accurate"...

*Consumer Comment: For the ace reporter...

*Consumer Comment: Steve of FL

*Consumer Comment: To: Edgeman

*Consumer Comment: To Striderq

*Consumer Suggestion: Joe, no notice required, It's just COMMON SENSE!!

*Consumer Suggestion: No digging required...

*Consumer Comment: For Snacona...

*Consumer Comment: To: Striderq

*Consumer Comment: Online statements...

*Consumer Comment: Bank of America Encouraged Using Their Online Register

*Author of original report: OK

*Consumer Suggestion: The OP's rebuttal tells the story!

*Consumer Suggestion: Don't forget about these things

*Consumer Comment: Reread Robert's solid rebuttal.

*Consumer Comment: What Online Banking Is For

*Consumer Suggestion: No Rip Off

*Author of original report: ?

*Consumer Comment: And why is this BofA's problem?

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Over the past two years I've been ripped off by the Bank of America with $35.00 in overdraft fees that have amounted to hundreds of dollars. This happens because I was stupid and signed up for their online banking. You see, with online banking, what you see is not what is real at the moment. But h*o h*o h*o, it becomes very real when you are overdrawn by their $35.00 fees!

You see, I use online banking daily and always make sure that I have a good balance before I use my card or write a check. However, I've continued to make the same mistake over and over again by believing that the balance they are showing me is real when it is not. I have had the brach manager return only two of the fees to me. So, if you have a problem like this please go right to the branch manager because they are the only ones that have the authority to do it.

I am going to close my account and open one up with the credit union at work.

How can one offer online banking and never show that you have a problem or may have a problem until you see your overdrawn by the overdraft fee? This has to be illegal!

Joe
Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 05/08/2008 08:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/orlando-florida-32812/bank-of-america-overdraft-hell-orlando-florida-331502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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65Consumer
0Employee/Owner

#65 Consumer Comment

It's the Policy not the Name

AUTHOR: Edward - (U.S.A.)

POSTED: Tuesday, June 17, 2008

Snacona you are absolutely correct. Bank of America as it exists today is eleven years old. It was 'established', so to speak, when the original Bank of America was bought by Nations Bank. It's not surprising this is common knowledge to those of you in Charlotte, home of the Corporate Headquarters, but many of us outsiders are very well familiar with this also.

To get to what started this discussion, it depends on where the person is located to determine the accuracy of their statement. It would be obviously incorrect for me to state that I've had a Bank of America account for over 14 years. Even though the 'Bank of America' name has been operational for about that length of time, Bank of America has certainly not been in Texas for over 14 years. Too often a person will have an account with a small town bank which gets bought out by a big bank like Bank of America. Then that same customer will continue to state, they have had an account with Bank of America for 10 or 12 or 14 years. This is false.

The reason some like to use these tricks with the names is to conceal the true issue - the policy. Nations Bank bought Bank of America but instead of using the name of the purchasing entity, they went the other route. The same is true with Wachovia. The larger entity First Union bought the smaller Wachovia, but instead of using the name of the purchaser, they too went the other route and used the name of the bank purchased. It doesn't take a rocket scientist to figure why this was done in both cases. Just look past the names and focus on the policies implemented at both banks after the mergers.

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#64 Consumer Suggestion

BankAmerica was around for a long time!

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Saturday, June 14, 2008

And they did business as "Bank of America" (since 1923!)

While some people may not like Wiki, here you go from BankAmerica's entry:

"Following the passage of the Bank Holding Company Act of 1967, BankAmerica Corporation was established for the purpose of owning Bank of America and its subsidiaries."


The current BofA is Bank of America, NA, which yes, is separate from the old entities, but like I mentioned previously - they used NationsBank's systems during the merger since it was NationsBank that bought BankAmerica!

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#63 Consumer Comment

Still more...

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 14, 2008

""Bank of America, National Trust and Savings Association (NT&SA) was the primary bank subsidiary of BankAmerica Corp. A.P. Giannini chose this unusual extension for the bank's name in order to highlight its multiple functions when it converted from a state charter to a national one. The bank was founded as Bank of Italy on October 17, 1904.

The bank retained the "NT&SA" designation until being renamed to Bank of America, N.A., as part of BankAmerica Corp.'s merger with NationsBank in 1998.""

Snacona, you must be the ONLY PERSON who refuses to accept the FACT that Bank of America has been around BEFORE 1998.

Hint: a subsidiary is ANOTHER COMPANY that is usually owned by a parent company.

Do you get it yet?

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#62 Consumer Comment

Further info

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 14, 2008

Bank of America Corporation was formed in 1998.

Bank of America NT&SA was around LONG before then.

They are NOT the same.

Get over it.

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#61 Consumer Comment

Further info

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 14, 2008

Bank of America Corporation was formed in 1998.

Bank of America NT&SA was around LONG before then.

They are NOT the same.

Get over it.

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#60 Consumer Comment

Further info

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 14, 2008

Bank of America Corporation was formed in 1998.

Bank of America NT&SA was around LONG before then.

They are NOT the same.

Get over it.

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#59 Consumer Comment

Further info

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 14, 2008

Bank of America Corporation was formed in 1998.

Bank of America NT&SA was around LONG before then.

They are NOT the same.

Get over it.

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#58 Consumer Comment

Snacona, you're wrong.

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 14, 2008

Bank of America NT&SA is NOT the same as Bank of America NA.

You're wrong and too bullheaded to admit it. I have bank statements and the actual card. I posted exactly what is on the card.

Bank of America has been around a long time. At first, it was restricted to ONLY California and then over the years with mergers and buyouts grew into the monster it is today.

Side note. Not only was Bank of America the FIRST bank to introduce ATMs at all the branch locations (In California at the time) but to encourage ATM use, they would charge a $1 FEE if you went into the bank (to a teller) for a simple deposit or withdrawl!!!

Here's the reality of the matter:

The ATM cards clearly stated Bank of America on them.

The monthly statements they mailed to account holders clearly state Bank of America on them.

The brick and mortar branch offices had signage that stated Bank of America.

Since you appear to be such a fan of Wikipedia, here's something from them for you:

""Corporation by NationsBank, the deal was structured as merger with NationsBank renamed to Bank of America Corporation, and Bank of America NT&SA, changing its name to Bank of America, N.A. as the remaining legal bank entity. The bank still operates under Federal Charter 13044 which was granted to Giannini's Bank of Italy on March 1, 1927. However, SEC filings before 1998 are listed under NationsBank, not BankAmerica.""

I told you Bank of America has been around since 1979 that I know of (because I had accounts with Bank of America in Sacramento.)

What do you want me to do, scan the card and post it? I can.

Got it now Snacona???

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#57 Consumer Comment

Snacona, you're wrong.

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 14, 2008

Bank of America NT&SA is NOT the same as Bank of America NA.

You're wrong and too bullheaded to admit it. I have bank statements and the actual card. I posted exactly what is on the card.

Bank of America has been around a long time. At first, it was restricted to ONLY California and then over the years with mergers and buyouts grew into the monster it is today.

Side note. Not only was Bank of America the FIRST bank to introduce ATMs at all the branch locations (In California at the time) but to encourage ATM use, they would charge a $1 FEE if you went into the bank (to a teller) for a simple deposit or withdrawl!!!

Here's the reality of the matter:

The ATM cards clearly stated Bank of America on them.

The monthly statements they mailed to account holders clearly state Bank of America on them.

The brick and mortar branch offices had signage that stated Bank of America.

Since you appear to be such a fan of Wikipedia, here's something from them for you:

""Corporation by NationsBank, the deal was structured as merger with NationsBank renamed to Bank of America Corporation, and Bank of America NT&SA, changing its name to Bank of America, N.A. as the remaining legal bank entity. The bank still operates under Federal Charter 13044 which was granted to Giannini's Bank of Italy on March 1, 1927. However, SEC filings before 1998 are listed under NationsBank, not BankAmerica.""

I told you Bank of America has been around since 1979 that I know of (because I had accounts with Bank of America in Sacramento.)

What do you want me to do, scan the card and post it? I can.

Got it now Snacona???

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#56 Consumer Comment

Snacona, you're wrong.

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 14, 2008

Bank of America NT&SA is NOT the same as Bank of America NA.

You're wrong and too bullheaded to admit it. I have bank statements and the actual card. I posted exactly what is on the card.

Bank of America has been around a long time. At first, it was restricted to ONLY California and then over the years with mergers and buyouts grew into the monster it is today.

Side note. Not only was Bank of America the FIRST bank to introduce ATMs at all the branch locations (In California at the time) but to encourage ATM use, they would charge a $1 FEE if you went into the bank (to a teller) for a simple deposit or withdrawl!!!

Here's the reality of the matter:

The ATM cards clearly stated Bank of America on them.

The monthly statements they mailed to account holders clearly state Bank of America on them.

The brick and mortar branch offices had signage that stated Bank of America.

Since you appear to be such a fan of Wikipedia, here's something from them for you:

""Corporation by NationsBank, the deal was structured as merger with NationsBank renamed to Bank of America Corporation, and Bank of America NT&SA, changing its name to Bank of America, N.A. as the remaining legal bank entity. The bank still operates under Federal Charter 13044 which was granted to Giannini's Bank of Italy on March 1, 1927. However, SEC filings before 1998 are listed under NationsBank, not BankAmerica.""

I told you Bank of America has been around since 1979 that I know of (because I had accounts with Bank of America in Sacramento.)

What do you want me to do, scan the card and post it? I can.

Got it now Snacona???

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#55 Consumer Comment

Snacona, you're wrong.

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 14, 2008

Bank of America NT&SA is NOT the same as Bank of America NA.

You're wrong and too bullheaded to admit it. I have bank statements and the actual card. I posted exactly what is on the card.

Bank of America has been around a long time. At first, it was restricted to ONLY California and then over the years with mergers and buyouts grew into the monster it is today.

Side note. Not only was Bank of America the FIRST bank to introduce ATMs at all the branch locations (In California at the time) but to encourage ATM use, they would charge a $1 FEE if you went into the bank (to a teller) for a simple deposit or withdrawl!!!

Here's the reality of the matter:

The ATM cards clearly stated Bank of America on them.

The monthly statements they mailed to account holders clearly state Bank of America on them.

The brick and mortar branch offices had signage that stated Bank of America.

Since you appear to be such a fan of Wikipedia, here's something from them for you:

""Corporation by NationsBank, the deal was structured as merger with NationsBank renamed to Bank of America Corporation, and Bank of America NT&SA, changing its name to Bank of America, N.A. as the remaining legal bank entity. The bank still operates under Federal Charter 13044 which was granted to Giannini's Bank of Italy on March 1, 1927. However, SEC filings before 1998 are listed under NationsBank, not BankAmerica.""

I told you Bank of America has been around since 1979 that I know of (because I had accounts with Bank of America in Sacramento.)

What do you want me to do, scan the card and post it? I can.

Got it now Snacona???

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#54 Consumer Comment

Suggestion for Snacona...

AUTHOR: Striderq - (U.S.A.)

POSTED: Saturday, June 14, 2008

Quit while you're behind. There have been enough solid rebuttals here to show that you don't know what you're posting about. The bottom line is you're another person who didn't keep their register, overspent their account causing fees and now wants to play the victin by blaming the bank. Sorry doesn't fly.

By the way if your trying to distance yourself from Wikipedia, it doesn't help when you say you 'don't really' use them. I'll admit I look at the site. But only for entertainment not for getting facts.

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#53 Consumer Comment

Paul

AUTHOR: Snacona - (U.S.A.)

POSTED: Friday, June 13, 2008

I do not use the Wiki, if you really read through the web Bank of America's history is all over online. I also live here in Charlotte where its headquarters are, and if you go into the corporate building you can learn all about their history. This stuff is just common knowledge to people here in Charlotte. The fact is that Bank of America was established in 1997 when Nations Bank bought over BankAmerica. With a new CEO the bank then became Bank of America. Perhaps people on here should read through all 100 pages of search results as opposed to getting as far as the Wiki on the first page and then assuming that is the resource that one used.

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#52 Consumer Comment

Robert,

AUTHOR: Snacona - (U.S.A.)

POSTED: Friday, June 13, 2008

There are records online of when companies are established, I think it is funny that you are the only person in the country with a Bank of America card from before when Bank of America even existed. What you must have is a BankAmerica card from before 1998. They are not the same company and operated by two different CEO's. I find tons of records for BankAmerica Co. in CA before 1998, but none of Bank of America being there, because the name had not been made yet. Nice one though, but we are not going to go by your word of mouth when tons of websites contradict you!

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#51 Consumer Comment

Your fact source... To Striderq

AUTHOR: Snacona - (U.S.A.)

POSTED: Friday, June 13, 2008

Again, more assumption on your part! I do not really use the Wiki because it is so inaccurate, judging from your post though what you did was look up BOA's history and did not get much past the first page of results it pulled until you saw the Wiki and decided to come back with your weak rebuttal of more assumptions! In fact there are a ton of sites that tell the history of Bank of America. All of them tell the same thing, before 1997 it was BankAmerica Co and Nations Bank, Nations bought BankAmerica.Co in 1997, the company was restructured, and that is when the name Bank of America was given. I am from Charlotte so all this is pretty common knowledge here.

Also, if you read my posts you will see that I did say 1997 and even if I did not that would have made it one year less and hardly 14 years since the name was established so anyone who has read all these posts would know that you are obviously grasping at straws. The person who I was posting to claimed to have been banking with Bank Of America for 14 years, only the name did not exist 14 years ago so nice try! This person may have banked with BankAmerica or Nations Bank, but Bank of America was not around 14 years ago under the name Bank of America. They also restructured the company and replaced the CEO at the time. If you want to read the story then come visit charlotte and go to the Bank of America Corporate Center here.

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#50 Consumer Comment

using wikipedia

AUTHOR: Paul - (U.S.A.)

POSTED: Friday, June 13, 2008

U have to be a fool to rely factually on wikipedia....

I too was BofA that was in fact, Nations,Boatman previously.

Nothing changed btw, Im still using Nationbank paper chks btw.
Despit being BofA since it started.

Btw, Mergers often result in the same bank staying around but by different names.

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#49 Consumer Comment

using wikipedia

AUTHOR: Paul - (U.S.A.)

POSTED: Friday, June 13, 2008

U have to be a fool to rely factually on wikipedia....

I too was BofA that was in fact, Nations,Boatman previously.

Nothing changed btw, Im still using Nationbank paper chks btw.
Despit being BofA since it started.

Btw, Mergers often result in the same bank staying around but by different names.

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#48 Consumer Comment

using wikipedia

AUTHOR: Paul - (U.S.A.)

POSTED: Friday, June 13, 2008

U have to be a fool to rely factually on wikipedia....

I too was BofA that was in fact, Nations,Boatman previously.

Nothing changed btw, Im still using Nationbank paper chks btw.
Despit being BofA since it started.

Btw, Mergers often result in the same bank staying around but by different names.

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#47 Consumer Comment

using wikipedia

AUTHOR: Paul - (U.S.A.)

POSTED: Friday, June 13, 2008

U have to be a fool to rely factually on wikipedia....

I too was BofA that was in fact, Nations,Boatman previously.

Nothing changed btw, Im still using Nationbank paper chks btw.
Despit being BofA since it started.

Btw, Mergers often result in the same bank staying around but by different names.

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#46 Consumer Comment

Bank of America

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, June 13, 2008

I just pulled some old records out of the filing cabinet.

Old Versatel ATM Card. On the front it has the BA logo and says Bank of America.

On the back of the card it has the BA logo and states Bank of America NT&SA. It also states the following:

""If found, return this card to Bank of America VERSATEL Risk Management, P.O.Box 37000, Dept. #3699, San Francisco, CA 94137, For 24-hour service, call any Bank of America branch in California or 1-408-954-0390"

The card also states: customer since 1979, Valid from 08/05/92, Valid thru 08/96.

I checked a couple of bank statements from 1980 (yes, I keep financial records forever-have every pay statement, bank statement, etc) and the monthly statements that were mail to me all state Bank of America NT&SA on them.

Bank of America NB was formed in 1998, However, the Bank of America name has been used since 1979 in Northern California (I was stationed in Sacramento) that I know of. We had a branch office near the base and on the outside of the bank it stated Bank of America.

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#45 Consumer Comment

Bank of America

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, June 13, 2008

I just pulled some old records out of the filing cabinet.

Old Versatel ATM Card. On the front it has the BA logo and says Bank of America.

On the back of the card it has the BA logo and states Bank of America NT&SA. It also states the following:

""If found, return this card to Bank of America VERSATEL Risk Management, P.O.Box 37000, Dept. #3699, San Francisco, CA 94137, For 24-hour service, call any Bank of America branch in California or 1-408-954-0390"

The card also states: customer since 1979, Valid from 08/05/92, Valid thru 08/96.

I checked a couple of bank statements from 1980 (yes, I keep financial records forever-have every pay statement, bank statement, etc) and the monthly statements that were mail to me all state Bank of America NT&SA on them.

Bank of America NB was formed in 1998, However, the Bank of America name has been used since 1979 in Northern California (I was stationed in Sacramento) that I know of. We had a branch office near the base and on the outside of the bank it stated Bank of America.

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#44 Consumer Comment

Bank of America

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, June 13, 2008

I just pulled some old records out of the filing cabinet.

Old Versatel ATM Card. On the front it has the BA logo and says Bank of America.

On the back of the card it has the BA logo and states Bank of America NT&SA. It also states the following:

""If found, return this card to Bank of America VERSATEL Risk Management, P.O.Box 37000, Dept. #3699, San Francisco, CA 94137, For 24-hour service, call any Bank of America branch in California or 1-408-954-0390"

The card also states: customer since 1979, Valid from 08/05/92, Valid thru 08/96.

I checked a couple of bank statements from 1980 (yes, I keep financial records forever-have every pay statement, bank statement, etc) and the monthly statements that were mail to me all state Bank of America NT&SA on them.

Bank of America NB was formed in 1998, However, the Bank of America name has been used since 1979 in Northern California (I was stationed in Sacramento) that I know of. We had a branch office near the base and on the outside of the bank it stated Bank of America.

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#43 Consumer Comment

Bank of America

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, June 13, 2008

I just pulled some old records out of the filing cabinet.

Old Versatel ATM Card. On the front it has the BA logo and says Bank of America.

On the back of the card it has the BA logo and states Bank of America NT&SA. It also states the following:

""If found, return this card to Bank of America VERSATEL Risk Management, P.O.Box 37000, Dept. #3699, San Francisco, CA 94137, For 24-hour service, call any Bank of America branch in California or 1-408-954-0390"

The card also states: customer since 1979, Valid from 08/05/92, Valid thru 08/96.

I checked a couple of bank statements from 1980 (yes, I keep financial records forever-have every pay statement, bank statement, etc) and the monthly statements that were mail to me all state Bank of America NT&SA on them.

Bank of America NB was formed in 1998, However, the Bank of America name has been used since 1979 in Northern California (I was stationed in Sacramento) that I know of. We had a branch office near the base and on the outside of the bank it stated Bank of America.

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#42 Consumer Comment

Semantics

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Friday, June 13, 2008

I was a NationsBank customer before the transition and was a BofA customer for a few years afterward.

I didn't have to close my account and reopen it, and BofA's statements, policies and heck even the logo basically came from NationsBank 100%. So yes, you are correct that Bank "of" America is only 10 years old, the company didn't start from scratch when they merged - they used NationsBank's systems and converted the BankAmerica systems over to match, and that took years. So that's why I would consider it to be one and the same while technically you are correct.

But that doesn't change the facts that they had the policy in place for actually several years.

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#41 Consumer Comment

Semantics

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Friday, June 13, 2008

I was a NationsBank customer before the transition and was a BofA customer for a few years afterward.

I didn't have to close my account and reopen it, and BofA's statements, policies and heck even the logo basically came from NationsBank 100%. So yes, you are correct that Bank "of" America is only 10 years old, the company didn't start from scratch when they merged - they used NationsBank's systems and converted the BankAmerica systems over to match, and that took years. So that's why I would consider it to be one and the same while technically you are correct.

But that doesn't change the facts that they had the policy in place for actually several years.

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#40 Consumer Comment

Semantics

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Friday, June 13, 2008

I was a NationsBank customer before the transition and was a BofA customer for a few years afterward.

I didn't have to close my account and reopen it, and BofA's statements, policies and heck even the logo basically came from NationsBank 100%. So yes, you are correct that Bank "of" America is only 10 years old, the company didn't start from scratch when they merged - they used NationsBank's systems and converted the BankAmerica systems over to match, and that took years. So that's why I would consider it to be one and the same while technically you are correct.

But that doesn't change the facts that they had the policy in place for actually several years.

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#39 Consumer Comment

Semantics

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Friday, June 13, 2008

I was a NationsBank customer before the transition and was a BofA customer for a few years afterward.

I didn't have to close my account and reopen it, and BofA's statements, policies and heck even the logo basically came from NationsBank 100%. So yes, you are correct that Bank "of" America is only 10 years old, the company didn't start from scratch when they merged - they used NationsBank's systems and converted the BankAmerica systems over to match, and that took years. So that's why I would consider it to be one and the same while technically you are correct.

But that doesn't change the facts that they had the policy in place for actually several years.

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#38 Consumer Comment

Your fact source...

AUTHOR: Striderq - (U.S.A.)

POSTED: Friday, June 13, 2008

seems to be Wkipedia which is nortorious for being incorrect. Anyone can post 'facts' there. I would suggest in your next internet search that you actually use BOA's website. By the way, even your source Wikipedia says Bank of America name was established in 1997 so again you seem to have changed the facts to fit your purpose.

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#37 Consumer Comment

Another couple of strikes...

AUTHOR: Striderq - (U.S.A.)

POSTED: Friday, June 13, 2008

For response to me... Again it doesn't matter how you think you should be notified. The bank can do it anyway they want to. Including with the statement it completely acceptable. And I guarantee there is a link for you. So keep whining if you want to. Just remember how bad you're making yourself look.

For your response to Steve of FL: Big News Flash!!! Wachovia and every other financial institution that I know of does take "changes out of your account the moment you charge them at the store'. They are called checkcard holds. They are subtracted from your posted balance leaving you a lower available balance. They can cause you to be accessed overdraft fees. Don't know where you supposedly called and what questions you supposedly asked, but you missed it big this time. If you don't believe me, just review the posts here on ROR where people are complaining about the holds on their accounts and those holds causing fees.
Gee, if you miss something this simple and established I guess I shouldn't be surprised you missed the link.

For a 'reporter' you seem more slanted on saying what you the the facts are than what the facts really are.

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#36 Consumer Suggestion

"Snacona" should get his/her facts straight before "correcting" someone!!

AUTHOR: Steve - (U.S.A.)

POSTED: Thursday, June 12, 2008

"Snacona",

You can defend your actions all you want and say you did nothing wrong, but YOU are the one paying NSF fees, and I have NEVER paid even 1 nsf fee in my entire life.

Second, Maybe in your little corner of the backwoods Bank of America did not exist, but I know d**n well where I have banked!

I opened my FIRST Bank of America account in the Mesa/Chandler area of AZ on Williams AFB in 1987 when they bought the Security Pacific bank there.

I then got relocated to AR where there were no Bank of America locations at that time. I closed that account at that time.

I then went back to AZ in 1990 where I re-opened a Bank of America account in Tucson. I then relocated to Clovis, NM where I opened a new Bank of America Account that I maintained until 1994 when I separated from the military the first time and went back to FL where there were no BofA locations at that time in my area. I went to Barnett Bank. Then I went to Las vegas in late 94 and opened another Bank of America account which I maintained until just a few months ago.

I know where I banked. I have the old statements.

Your "information" is wrong.


>>>

Submitted: 6/12/2008 6:27:23 AM
Modified: 6/12/2008 9:20:34 AM Snacona
Charlotte, North Carolina
U.S.A.

Your wrong
Actually you are wrong

BankAmerica and Nations Bank were around before 1998 but you would not have found a Bank of America before then, when Nations Bank bought BankAmerica in 1998 that is when the name Bank of America was established, the company was re-structured and a new CEO was put in place to head the new company with the new name Bank of America. If it was created in 1998, then it could not have been around before them. What was around before then was 2 different banks with different policy and different names, nice try though!

>>>

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#35 Consumer Comment

Well, I'm holding a bankcard (ATM) card

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, June 12, 2008

from when I had accounts with BANK OF AMERICA in Sacramento, California.

The front of the card has VERSATEL, my account number and name. Plus this information:

Customer since Valid from Valit thru
1979 08/05/92 08/96

Beginning in the lower left corner it states: Bank of America and a stylized BA logo

On the bank of the card the following information is found;

"If found, return this card to Bank Of America VERSATEL Risk Management. PO BOX 37000, Dept. #3699, San Francisco, CA 94137 For 24-hour service, call any Bank of America branch in California or 1-408-954-0390.

Along the bottom, slightly to the left states:

Stylized BA logo, Bank of America NT &SA Member FDIC


So, as I said, Bank of America has been around since before 1998. Actually, they were a bank in California before several lower level mergers. I have ALL my banking records going back to when I was 16. I pulled the card out of the file, and just to add more icing to my cake, guess what all the monthly statements in the filing cabinet have on them?

3 words: Bank of America

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#34 Consumer Comment

Your wrong

AUTHOR: Snacona - (U.S.A.)

POSTED: Thursday, June 12, 2008

Actually you are wrong

BankAmerica and Nations Bank were around before 1998 but you would not have found a Bank of America before then, when Nations Bank bought BankAmerica in 1998 that is when the name Bank of America was established, the company was re-structured and a new CEO was put in place to head the new company with the new name Bank of America. If it was created in 1998, then it could not have been around before them. What was around before then was 2 different banks with different policy and different names, nice try though!

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#33 Consumer Comment

Nope

AUTHOR: Snacona - (U.S.A.)

POSTED: Wednesday, June 11, 2008

You only have to read online to find this info out. I think you are mistaking Bank Of America with BankAmerica Corporation, they are not quite the same. Bank of America was established in 1998 when BankAmerica merged with Nations Bank and that is when the name Bank of America was established, so you have anyone banking with Bank Of America could have only been banking with them since 1998.

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#32 Consumer Suggestion

The parents to BofA have been around for a long time!

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Wednesday, June 11, 2008

NationsBank/NationsBanc and BancAmerica were around well before 1998. BofA's current systems seem to be more from the NationsBank system rather than BancAmerica, as the California divisions of the company took years after 1998 to really be "Bank of America".

So yes, Bank of America really has been around before 1998; I was a NationsBank customer for years before the merger and when I moved to CA I changed mostly because Bank of America wouldn't allow me to make a deposit into my Bank of America account at a Bank of America ATM in CA. (see my first paragraph)

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#31 Consumer Suggestion

The parents to BofA have been around for a long time!

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Wednesday, June 11, 2008

NationsBank/NationsBanc and BancAmerica were around well before 1998. BofA's current systems seem to be more from the NationsBank system rather than BancAmerica, as the California divisions of the company took years after 1998 to really be "Bank of America".

So yes, Bank of America really has been around before 1998; I was a NationsBank customer for years before the merger and when I moved to CA I changed mostly because Bank of America wouldn't allow me to make a deposit into my Bank of America account at a Bank of America ATM in CA. (see my first paragraph)

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#30 Consumer Suggestion

The parents to BofA have been around for a long time!

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Wednesday, June 11, 2008

NationsBank/NationsBanc and BancAmerica were around well before 1998. BofA's current systems seem to be more from the NationsBank system rather than BancAmerica, as the California divisions of the company took years after 1998 to really be "Bank of America".

So yes, Bank of America really has been around before 1998; I was a NationsBank customer for years before the merger and when I moved to CA I changed mostly because Bank of America wouldn't allow me to make a deposit into my Bank of America account at a Bank of America ATM in CA. (see my first paragraph)

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#29 Consumer Suggestion

The parents to BofA have been around for a long time!

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Wednesday, June 11, 2008

NationsBank/NationsBanc and BancAmerica were around well before 1998. BofA's current systems seem to be more from the NationsBank system rather than BancAmerica, as the California divisions of the company took years after 1998 to really be "Bank of America".

So yes, Bank of America really has been around before 1998; I was a NationsBank customer for years before the merger and when I moved to CA I changed mostly because Bank of America wouldn't allow me to make a deposit into my Bank of America account at a Bank of America ATM in CA. (see my first paragraph)

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#28 Consumer Suggestion

Bank of America established in 1998????

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, June 11, 2008

LOL! WHERE do you get this information?

I was stationed at McClelland AFB in 1979 (nineteen hundred SEVENTY NINE) and opened a checking and savings account with BOA (Bank of America.) FYI BOA was the FIRST bank in Sacramento to offer ATMs.

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#27 Consumer Comment

Steve of FL

AUTHOR: Snacona - (U.S.A.)

POSTED: Tuesday, June 10, 2008

I was not going to say anything about this but I think that I should, you are obviously wrong. You stated you have been banking with BOA for 14 years which is a lie on your part. I do not think anyone can take anything you say seriously actually. You are probably a banker trying to defend crooked banking.

BOA was established in 1998 so that have not even been around for 14 years for you to be banking with them that long. Obviously folks, this guy is wrong and makes stuff up. For everyone who reads this, I do not even care if I get my money back from BOA, I have found another bank, but Bank of America is crooked, they are frauds, they will hold checks for up to a month so they can push fees through and then charge you, they will find whatever means that they can to steal your money from you!

Please, whatever you do, bank somewhere else or with a credit union so that Bank of America does not do the same to you! I balance my check book every day, and this was not my error. People on here who rebuttal can say what they will, but it is not because I or anyone else who has posted a report on this site did not balance our check books!

If you read these rebuttals most of them work in assumption on the posters part because they probably work for BOA. Stay away from this bank, they stole almost a grand from me, and I have even read accounts from people whom they have taken as high as 30 grand from. You CANNOT TRUST BANK OF AMERICA, they are FRAUDS!

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#26 Consumer Comment

Actually Steve, you do not read very well!

AUTHOR: Snacona - (U.S.A.)

POSTED: Tuesday, June 10, 2008

Actually I was very clear on this when I talked to the lady at BOA when I opened my account. I asked her if the online statement could be used to Balance my quicken with, accurate does not mean real-time. Real-Time is what BOA does now in that anything you charge as of Feb 5th 2008 goes through the second you charge it which is why so many people who did not get proper notice of this change are having problems. In fact BOA's online statement has been 100% accurate to balance my Quicken with for 4 years until this change so both the lady who I talked to was right, it was 100% accurate, and I am right in that I did not interpret anything wrong, I put my faith in what my bank told me was right, but nice try to skew the facts on your part.

Also, I have said time and again that I use Quicken daily to balance my checkbook, perhaps you have ADD and cannot read a full paragraph or maybe you cannot afford quicken so you do not know what it is, but just to inform you... Quicken is a check book register, so I guess I do use one after all and can print the records to prove it. Your comments in this post and your others all work on assumption on your part, and assumption is hardly fact!

Also, I have called Wachovia and a few Credit Unions and BOA is the only one that now takes changes out of your account the moment you charge them at the store, so now, yes they do have bank practices that set them apart from the other banks. You make think my interpretations are flawed, but anyone who wants to know the truth need only call other banks like I have and ask. It seems more like to me that your assumptions are what is flawed!

Also, I have moved on, I found another bank. You may think I am wrong, but any banker like yourself that is trying to justify ripping their customers off would think that. Channel 9 on the other hand (after seeing my statements) happens to agree with me and thinks that you are wrong. I have been banking 4 years with BOA and before that with Vista, so I have 9 years of Bank Records that I showed channel 9 and I have never had NSF until this change of policy that BOA made sure they did not make clear so they could rip people off. I am going to continue for the rest of my life telling everyone I encounter what a horrible bank BOA is and keep as many people for joining as I can get to leave their sh*thole establishment.

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#25 Consumer Comment

Actually Steve, you do not read very well!

AUTHOR: Snacona - (U.S.A.)

POSTED: Tuesday, June 10, 2008

Actually I was very clear on this when I talked to the lady at BOA when I opened my account. I asked her if the online statement could be used to Balance my quicken with, accurate does not mean real-time. Real-Time is what BOA does now in that anything you charge as of Feb 5th 2008 goes through the second you charge it which is why so many people who did not get proper notice of this change are having problems. In fact BOA's online statement has been 100% accurate to balance my Quicken with for 4 years until this change so both the lady who I talked to was right, it was 100% accurate, and I am right in that I did not interpret anything wrong, I put my faith in what my bank told me was right, but nice try to skew the facts on your part.

Also, I have said time and again that I use Quicken daily to balance my checkbook, perhaps you have ADD and cannot read a full paragraph or maybe you cannot afford quicken so you do not know what it is, but just to inform you... Quicken is a check book register, so I guess I do use one after all and can print the records to prove it. Your comments in this post and your others all work on assumption on your part, and assumption is hardly fact!

Also, I have called Wachovia and a few Credit Unions and BOA is the only one that now takes changes out of your account the moment you charge them at the store, so now, yes they do have bank practices that set them apart from the other banks. You make think my interpretations are flawed, but anyone who wants to know the truth need only call other banks like I have and ask. It seems more like to me that your assumptions are what is flawed!

Also, I have moved on, I found another bank. You may think I am wrong, but any banker like yourself that is trying to justify ripping their customers off would think that. Channel 9 on the other hand (after seeing my statements) happens to agree with me and thinks that you are wrong. I have been banking 4 years with BOA and before that with Vista, so I have 9 years of Bank Records that I showed channel 9 and I have never had NSF until this change of policy that BOA made sure they did not make clear so they could rip people off. I am going to continue for the rest of my life telling everyone I encounter what a horrible bank BOA is and keep as many people for joining as I can get to leave their sh*thole establishment.

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#24 Consumer Comment

Actually Steve, you do not read very well!

AUTHOR: Snacona - (U.S.A.)

POSTED: Tuesday, June 10, 2008

Actually I was very clear on this when I talked to the lady at BOA when I opened my account. I asked her if the online statement could be used to Balance my quicken with, accurate does not mean real-time. Real-Time is what BOA does now in that anything you charge as of Feb 5th 2008 goes through the second you charge it which is why so many people who did not get proper notice of this change are having problems. In fact BOA's online statement has been 100% accurate to balance my Quicken with for 4 years until this change so both the lady who I talked to was right, it was 100% accurate, and I am right in that I did not interpret anything wrong, I put my faith in what my bank told me was right, but nice try to skew the facts on your part.

Also, I have said time and again that I use Quicken daily to balance my checkbook, perhaps you have ADD and cannot read a full paragraph or maybe you cannot afford quicken so you do not know what it is, but just to inform you... Quicken is a check book register, so I guess I do use one after all and can print the records to prove it. Your comments in this post and your others all work on assumption on your part, and assumption is hardly fact!

Also, I have called Wachovia and a few Credit Unions and BOA is the only one that now takes changes out of your account the moment you charge them at the store, so now, yes they do have bank practices that set them apart from the other banks. You make think my interpretations are flawed, but anyone who wants to know the truth need only call other banks like I have and ask. It seems more like to me that your assumptions are what is flawed!

Also, I have moved on, I found another bank. You may think I am wrong, but any banker like yourself that is trying to justify ripping their customers off would think that. Channel 9 on the other hand (after seeing my statements) happens to agree with me and thinks that you are wrong. I have been banking 4 years with BOA and before that with Vista, so I have 9 years of Bank Records that I showed channel 9 and I have never had NSF until this change of policy that BOA made sure they did not make clear so they could rip people off. I am going to continue for the rest of my life telling everyone I encounter what a horrible bank BOA is and keep as many people for joining as I can get to leave their sh*thole establishment.

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#23 Consumer Comment

To: Striderq

AUTHOR: Snacona - (U.S.A.)

POSTED: Tuesday, June 10, 2008

Actually if you had taken the time to read my full posts you would know that I am 100% sure that this change was made on Feb 5th, 2008 because I was told on the phone (and my voice over IP has it recorded) by Gail Brown, the VP of the Kernersville, NC branch) that this change had been pushed though then.

She also said that she has had countless people affected in the same way as I have been and hundreds of people here on this site have had. She said that her and a few other Branch managers have complained about it actually. I have it from the mouth of a Bank of America VP that this change was made, so yes, I am sure!

So, now, I was not even told of a link on my statement for this change until you said something actually. Gail told me the notice was sent out in mailed statements, which is fine except I do not get mailed statements along with many other BOA customers. I know what the regulations are because despite what you accuse people of through your assumption, I did take the time to read all of this when I opened my account 4 years ago.

The problem is that Bank of America did not provide any clear notice of this on my statement. I have had countless people try to find it since you said something just to prove how unclear this policy change is, and they all agree. They also all agree that with changes like this special mailers should be sent out, and that the change should be on their homepage, not tucked within links within links somewhere where you have to hunt to find it.

Also, not clearly posting this change on their homepage or sending out special notices means that Bank of America expected any customer who does not get a mailed statement and uses the online banking that BOA encouraged and said was 100% accurate to have to guess that they made a policy change, and then go into links that they would not usually have to look at to find it with no clear notice of a change.

In other words, BOA expects their customers to be mind readers when it comes to policy change that they did not make clear, and expects their customers to dig and find these notices. Well I am sorry, at the time of this change in Feb, I was dealing with my mother just passing, I was out of state, I did not have the time to play scavenger hunt to find BOA changes. Not sending out CLEAR notice of this change and then stealing their customer's money is fraudulent banking, and I am going to make sure I ruin them for treating their customers like this.

I also said that Bank of America should post it on their website on the homepage and send out special notices through the mail, but nice try. The fact is that anybody who does not have a PC would be working with their mailed in statement and this change would not have affected them. That is why I said they should do both, it is called making sure that you take care of all your customers which BOA obviously does not do.

Also, I am not still with BOA because they are so fraudulent, again, if you took the time to read you would know I have been paying all my bills with money order and I have been shopping for banks this week, but nice try! Also, you are rude, do you know how much internet traffic Charlotte OurTown gets, I guess not so it shows what you know.

I also sais I have taken this story to Fox Charlotte and I talked to Channel 9 today so I do have established papers working on this story. I think it's a shame that your rebuttals reflect how unprofessional you are, you cannot even take the time to read someone's full post to know what you are talking about before you post a rebuttal.

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#22 Consumer Suggestion

"Snacona", The problem is in YOUR interpretation of "100% accurate"...

AUTHOR: Steve - (U.S.A.)

POSTED: Monday, June 09, 2008

Snacona,

Your own statement makes my case for me. 2 things here. Look closely.

1. The statement made by the bank employee about online banking being "100% Accurate" should have in no way been interpreted to mean "100% REAL TIME", which is what you obviously assumed.

2. The statement on the BofA website that gives you the option to opt out of paper statements, should not have been interpreted as meaning to opt out of keeping a checkbook register.

Your "interpretations" are seriously flawed. And, your little obscure small town credit union is obviously the exception to the rule, and NOT the standard in banking today.

I don't care if you disagree with me. You are still wrong. Like it or not. Get a grip on reality and move on.

Obviously I am right and my method works, as I have NEVER paid an NSF fee in approx 30 years of banking, of which 14 was with BofA with multiple accounts in multiple states at the same time.



>>>
Submitted: 6/9/2008 7:38:48 AM
Modified: 6/9/2008 7:50:46 AM Snacona
Charlotte, North Carolina
U.S.A.

Steve of FL
I am sorry but I have to disagree about online banking. Because I travel with work I was very concerned that my online banking be accurate because my Vista Federal Credit Union in Orlando always maintained online accuracy so I was able to travel with work and use their online register to balance my Quicken and I never had any problems at all. Since Vista is pretty much a Disney/Orlando thing, when I came here I had to find a new bank. I learned that Bank of America's corporate offices where here in Charlotte and I thought that was pretty cool so I gave them a shot. Now, when I went into Bank of America I asked them about online banking and if it was accurate and if I would be able to balance my quicken using their online banking register and I was told that yes, their online banking was a 100% accurate and that I could use it with no problems, the lady said that Bank of America even encourages the use of their online banking. Then she told me that Bank of America even offers the option to cancel getting your mailed statements for those customers who choose to use online banking and do not need a mailed statement. So, you are wrong, Bank of America itself did encourage the use of online banking and stood behind it being accurate until February 5th, 2008 when they changed their policy and sent out no special e-mail notices, no special notices in the mail, and did not make this change plainly visible on the home page of their website. I used their online register in this way for 4 years balancing with my Quicken, and I can show you 4 years of my accurate check balancing that I have been with Bank of America where I have not bounced anything one time the whole time I have been with Bank of America because until now their online check register has always been (as the lady said) 100% accurate. SO, yes, they did promote their online banking, and did stand behind it being accurate. I have voice of IP and every call I make records, so I have it recorded and on the record even.



>>>

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#21 Consumer Suggestion

"Snacona", The problem is in YOUR interpretation of "100% accurate"...

AUTHOR: Steve - (U.S.A.)

POSTED: Monday, June 09, 2008

Snacona,

Your own statement makes my case for me. 2 things here. Look closely.

1. The statement made by the bank employee about online banking being "100% Accurate" should have in no way been interpreted to mean "100% REAL TIME", which is what you obviously assumed.

2. The statement on the BofA website that gives you the option to opt out of paper statements, should not have been interpreted as meaning to opt out of keeping a checkbook register.

Your "interpretations" are seriously flawed. And, your little obscure small town credit union is obviously the exception to the rule, and NOT the standard in banking today.

I don't care if you disagree with me. You are still wrong. Like it or not. Get a grip on reality and move on.

Obviously I am right and my method works, as I have NEVER paid an NSF fee in approx 30 years of banking, of which 14 was with BofA with multiple accounts in multiple states at the same time.



>>>
Submitted: 6/9/2008 7:38:48 AM
Modified: 6/9/2008 7:50:46 AM Snacona
Charlotte, North Carolina
U.S.A.

Steve of FL
I am sorry but I have to disagree about online banking. Because I travel with work I was very concerned that my online banking be accurate because my Vista Federal Credit Union in Orlando always maintained online accuracy so I was able to travel with work and use their online register to balance my Quicken and I never had any problems at all. Since Vista is pretty much a Disney/Orlando thing, when I came here I had to find a new bank. I learned that Bank of America's corporate offices where here in Charlotte and I thought that was pretty cool so I gave them a shot. Now, when I went into Bank of America I asked them about online banking and if it was accurate and if I would be able to balance my quicken using their online banking register and I was told that yes, their online banking was a 100% accurate and that I could use it with no problems, the lady said that Bank of America even encourages the use of their online banking. Then she told me that Bank of America even offers the option to cancel getting your mailed statements for those customers who choose to use online banking and do not need a mailed statement. So, you are wrong, Bank of America itself did encourage the use of online banking and stood behind it being accurate until February 5th, 2008 when they changed their policy and sent out no special e-mail notices, no special notices in the mail, and did not make this change plainly visible on the home page of their website. I used their online register in this way for 4 years balancing with my Quicken, and I can show you 4 years of my accurate check balancing that I have been with Bank of America where I have not bounced anything one time the whole time I have been with Bank of America because until now their online check register has always been (as the lady said) 100% accurate. SO, yes, they did promote their online banking, and did stand behind it being accurate. I have voice of IP and every call I make records, so I have it recorded and on the record even.



>>>

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#20 Consumer Suggestion

"Snacona", The problem is in YOUR interpretation of "100% accurate"...

AUTHOR: Steve - (U.S.A.)

POSTED: Monday, June 09, 2008

Snacona,

Your own statement makes my case for me. 2 things here. Look closely.

1. The statement made by the bank employee about online banking being "100% Accurate" should have in no way been interpreted to mean "100% REAL TIME", which is what you obviously assumed.

2. The statement on the BofA website that gives you the option to opt out of paper statements, should not have been interpreted as meaning to opt out of keeping a checkbook register.

Your "interpretations" are seriously flawed. And, your little obscure small town credit union is obviously the exception to the rule, and NOT the standard in banking today.

I don't care if you disagree with me. You are still wrong. Like it or not. Get a grip on reality and move on.

Obviously I am right and my method works, as I have NEVER paid an NSF fee in approx 30 years of banking, of which 14 was with BofA with multiple accounts in multiple states at the same time.



>>>
Submitted: 6/9/2008 7:38:48 AM
Modified: 6/9/2008 7:50:46 AM Snacona
Charlotte, North Carolina
U.S.A.

Steve of FL
I am sorry but I have to disagree about online banking. Because I travel with work I was very concerned that my online banking be accurate because my Vista Federal Credit Union in Orlando always maintained online accuracy so I was able to travel with work and use their online register to balance my Quicken and I never had any problems at all. Since Vista is pretty much a Disney/Orlando thing, when I came here I had to find a new bank. I learned that Bank of America's corporate offices where here in Charlotte and I thought that was pretty cool so I gave them a shot. Now, when I went into Bank of America I asked them about online banking and if it was accurate and if I would be able to balance my quicken using their online banking register and I was told that yes, their online banking was a 100% accurate and that I could use it with no problems, the lady said that Bank of America even encourages the use of their online banking. Then she told me that Bank of America even offers the option to cancel getting your mailed statements for those customers who choose to use online banking and do not need a mailed statement. So, you are wrong, Bank of America itself did encourage the use of online banking and stood behind it being accurate until February 5th, 2008 when they changed their policy and sent out no special e-mail notices, no special notices in the mail, and did not make this change plainly visible on the home page of their website. I used their online register in this way for 4 years balancing with my Quicken, and I can show you 4 years of my accurate check balancing that I have been with Bank of America where I have not bounced anything one time the whole time I have been with Bank of America because until now their online check register has always been (as the lady said) 100% accurate. SO, yes, they did promote their online banking, and did stand behind it being accurate. I have voice of IP and every call I make records, so I have it recorded and on the record even.



>>>

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#19 Consumer Suggestion

"Snacona", The problem is in YOUR interpretation of "100% accurate"...

AUTHOR: Steve - (U.S.A.)

POSTED: Monday, June 09, 2008

Snacona,

Your own statement makes my case for me. 2 things here. Look closely.

1. The statement made by the bank employee about online banking being "100% Accurate" should have in no way been interpreted to mean "100% REAL TIME", which is what you obviously assumed.

2. The statement on the BofA website that gives you the option to opt out of paper statements, should not have been interpreted as meaning to opt out of keeping a checkbook register.

Your "interpretations" are seriously flawed. And, your little obscure small town credit union is obviously the exception to the rule, and NOT the standard in banking today.

I don't care if you disagree with me. You are still wrong. Like it or not. Get a grip on reality and move on.

Obviously I am right and my method works, as I have NEVER paid an NSF fee in approx 30 years of banking, of which 14 was with BofA with multiple accounts in multiple states at the same time.



>>>
Submitted: 6/9/2008 7:38:48 AM
Modified: 6/9/2008 7:50:46 AM Snacona
Charlotte, North Carolina
U.S.A.

Steve of FL
I am sorry but I have to disagree about online banking. Because I travel with work I was very concerned that my online banking be accurate because my Vista Federal Credit Union in Orlando always maintained online accuracy so I was able to travel with work and use their online register to balance my Quicken and I never had any problems at all. Since Vista is pretty much a Disney/Orlando thing, when I came here I had to find a new bank. I learned that Bank of America's corporate offices where here in Charlotte and I thought that was pretty cool so I gave them a shot. Now, when I went into Bank of America I asked them about online banking and if it was accurate and if I would be able to balance my quicken using their online banking register and I was told that yes, their online banking was a 100% accurate and that I could use it with no problems, the lady said that Bank of America even encourages the use of their online banking. Then she told me that Bank of America even offers the option to cancel getting your mailed statements for those customers who choose to use online banking and do not need a mailed statement. So, you are wrong, Bank of America itself did encourage the use of online banking and stood behind it being accurate until February 5th, 2008 when they changed their policy and sent out no special e-mail notices, no special notices in the mail, and did not make this change plainly visible on the home page of their website. I used their online register in this way for 4 years balancing with my Quicken, and I can show you 4 years of my accurate check balancing that I have been with Bank of America where I have not bounced anything one time the whole time I have been with Bank of America because until now their online check register has always been (as the lady said) 100% accurate. SO, yes, they did promote their online banking, and did stand behind it being accurate. I have voice of IP and every call I make records, so I have it recorded and on the record even.



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#18 Consumer Comment

For the ace reporter...

AUTHOR: Striderq - (U.S.A.)

POSTED: Monday, June 09, 2008

Why are you so sure it came out in February? Did someone tell you they saw the link on their online statement? The regulations state that the bank has to provide notifications before any change such as this. I garauntee the notification was included with the mailed statement and the electronic statement. If all they did was post it on their website, then how would poeple without internet access get the message?

The message may not have been delivered as you would have prefered, but then again I guess you're not on the Board of Directors to help them with this decision. And if you feel BOA is so fraudulant, why are you still with them?

And I guess I owe you an apology. When you said you were a treporter, I thought you worked for an established newspaper , not an internet blogger. The only news stories appearing on Ourtown seem to be from the AP.

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#17 Consumer Comment

Steve of FL

AUTHOR: Snacona - (U.S.A.)

POSTED: Monday, June 09, 2008

I am sorry but I have to disagree about online banking. Because I travel with work I was very concerned that my online banking be accurate because my Vista Federal Credit Union in Orlando always maintained online accuracy so I was able to travel with work and use their online register to balance my Quicken and I never had any problems at all. Since Vista is pretty much a Disney/Orlando thing, when I came here I had to find a new bank. I learned that Bank of America's corporate offices where here in Charlotte and I thought that was pretty cool so I gave them a shot. Now, when I went into Bank of America I asked them about online banking and if it was accurate and if I would be able to balance my quicken using their online banking register and I was told that yes, their online banking was a 100% accurate and that I could use it with no problems, the lady said that Bank of America even encourages the use of their online banking. Then she told me that Bank of America even offers the option to cancel getting your mailed statements for those customers who choose to use online banking and do not need a mailed statement. So, you are wrong, Bank of America itself did encourage the use of online banking and stood behind it being accurate until February 5th, 2008 when they changed their policy and sent out no special e-mail notices, no special notices in the mail, and did not make this change plainly visible on the home page of their website. I used their online register in this way for 4 years balancing with my Quicken, and I can show you 4 years of my accurate check balancing that I have been with Bank of America where I have not bounced anything one time the whole time I have been with Bank of America because until now their online check register has always been (as the lady said) 100% accurate. SO, yes, they did promote their online banking, and did stand behind it being accurate. I have voice of IP and every call I make records, so I have it recorded and on the record even.

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#16 Consumer Comment

To: Edgeman

AUTHOR: Snacona - (U.S.A.)

POSTED: Monday, June 09, 2008

I hate to break this to you, but you obviously need to look up the definition of dig, if the change is not clearly listed on their home page and you have to go through links to find it, and no special mailers of policy change was e-mailed, mailed or sent in any way to customers, then yes, you are having to dig for something that you would not be aware was there. Your argument suggests that suddenly in Feb, Bank of America customers had to guess there was a policy change, go to links they never would have before, and then find this information to know a policy change was made. This is what digging is! If Bank of America cared that their customers had a smooth transition and were not getting ripped off through policy they would have sent e-mails, mailers, and posted it on their website home page. If this were not a problem, I would not have Gail Brown of the Kernersville NC on the phone saying how many issues she alone has had recorded, she said her and other branch managers have complained. Also, when this statement came out I was in FL burying my mother, I can send anyone who would like to see her obituary. How was I, when I was dealing with the hardest thing in my life, losing my mother, supposed to guess that Bank of America had changed their policy enough to read parts of their website I never have had to read since I joined the bank? This is crazy and unreasonable of Bank of America to expect of anyone. They are blatantly ripping off their customers, and I am going to make sure everyone I know is told of their crooked practices and I will make sure they never join, and I have already made for people leave their bank after they looked at the statements I printed.

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#15 Consumer Comment

To Striderq

AUTHOR: Snacona - (U.S.A.)

POSTED: Monday, June 09, 2008

Just so you know, there is no link in my February statement stating this change of policy, and just so you know, I had my friend look to see if he could find it and he could not, and so then I had my roomate look to see if he could find it and he could not after I read your post. It was not clearly stated, and let me also ask you this, when I was in FL at the time this statement came out burying my mother, was I supposed to be psychic and know that Bank of America had made this HUGE policy change enough to check a part of my statement that I never had before. Your so called link is not there on the online statement, and even still, this kind of Change should be on their Home Page, and notices on special mailers should be sent out. Bank of America is fraudulent, and if it is in a link, then it is hidden where you would have to go find it. Leave it to a Banker like you to try the make the customer seem ignorant to justify fraudulent banking. I am still pushing ahead with this story on OurTown.com, and a couple news stations here want to take it as well, because when they look at my statements, it's clear that you are wrong. I do not even care if I get my money back, but I am not about to let a crooked banks image go untouched over this!

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#14 Consumer Suggestion

Joe, no notice required, It's just COMMON SENSE!!

AUTHOR: Steve - (U.S.A.)

POSTED: Monday, June 09, 2008

Joe,

That is the problem today.
People simply do not have common sense anymore.

Bank of America NEVER pitched online banking as an ALTERNATIVE to keeping a checkbook register, so WHY would you ASSUME that?

Good luck with that Credit Union idea!
Credit Unions are FAR MORE stringent and have more fees than any bank!

Do yourself a favor.
Lear how to maintain an accurate checkbook register.
Your problems will then go away.

No ripoff here.


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Submitted: 5/15/2008 11:54:42 AM
Modified: 5/15/2008 12:40:59 PM Joe
Orlando, Florida
U.S.A.

OK
The only person who actually read (really read my post) was John in Califon, NJ
I Totally agree now with what he said. However, when advertising online banking they should make it clear, (very clear) in their advertising that one should not totally rely on it or else it can be seen as false advertising. I do not see even a 'fine print' warning of this! This is not good honest advertising!



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#13 Consumer Suggestion

No digging required...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Sunday, June 08, 2008

Bank of America is one of the banks that I use, along with US Bank and my employer's credit union.

I decided to test the difficulty of finding an explanation of Bank of America's processes and fees. What I did:

Logged into BofA's online banking service. Towards the top of the screen there is a menu. Click on "Customer Service".

The next screen will have a blue box on the upper left side. Inside the box there is a link where you can see explanations of fees and processes as well as a general bank FAQ.

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#12 Consumer Comment

For Snacona...

AUTHOR: Striderq - (U.S.A.)

POSTED: Sunday, June 08, 2008

You don't have to dig. When you download your statement there's a very visable link that says legal notification or something similar. It's not buried, just open your eyes when you use the website. But it's often said the best place to hide is in plain sight because poeple will overlook you.

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#11 Consumer Comment

To: Striderq

AUTHOR: Snacona - (U.S.A.)

POSTED: Saturday, June 07, 2008

I said that Bank of America did not clearly post on their website notice of this change, that means on the Home Page where it is visible, not somewhere that you will have to dig where they know most customers would never look. Point in case, I just went to look and was not able to locate any information of this policy change on my online statement or anywhere on their Website.

Changes this big that obviously have affected this many customers with the same situation all over the country are front page news if you ask me. When I filled out my rip-off report about this 3 people submitted at the same time about the same thing. As a journalist I think it is very clear what Bank of America has done and I am currently working on a story with plenty of firsthand accounts of the fact the Bank of America is ripping its customers off by changing their policies and lack of informing people of these changes. How was I, when I was in FL burying my mother and dealing with my family in the aftermath (I have the obituaries and you only have to look at my bank statements to see that I was traveling) supposed to be a mind reader and know that Bank of America has changed their policy enough to read a section of my online statement that I never had to read before until this point. I would have had to been the world's most powerful psychic to catch this change in my situation at the time.

Also, why is Bank of America reserving changes this big for somewhere in a statement that people would have to search to find and I cannot even find in my online statement at all? This should be on TV, on their website visibly on the front page, and it should have been sent out in special mailers where it was plainly visible so that they were sure that their customers knew and that they were not ripping off their customers in the process. Bank of America chooses not to do this, and the end result is almost a thousand posts here in rip-off report that have been posted just since this change. I think Bank of America is despicable for doing this to its customers.

If they were not trying to rip-off their customers through this policy change then they would have made sure that their customers were aware of these changes, stuffing it somewhere in a mailed statement is not making customers aware, it is trying to make sure they rip their clients off. I have all my statements printed and you can clearly see that Bank of America was removing money from my account when my account was not in the negative, it has happened numerous times now. I have been showing everyone I know this statement and telling them my story and so far seeing how I have gotten screwed by Bank of America has made 4 people leave this crappy bank. I will continue to make sure everyone I encounter knows of Bank of America's crooked practices. I talked with Morgan from Fox Charlotte today and I am working on getting this story on the TV news as well so that it is not just in print. The last thing Americans need today is a breach in trust when it comes to our banks unless we all want to be back in 1930. These are exactly the kind of crooked banking practices that stoop a recession into a depression!

Also, if it were provided where I could have seen it to read without having to guess there had been a random policy change in Feb then I would have been glad to, but Bank Of America sent out no special notices of policy change and it was not anywhere visible when you looked at their front page of their website, so as far as anyone who was traveling or out of town would have known, nothing had changed. It was Bank of America who failed to make this clear to its customers by stuffing a link within a link on their website if it is really there because I cannot find it, they hid it! They also knew that putting it somewhere in a mailed statement when people do not get them would insure that their clients were not properly notified.

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#10 Consumer Comment

Online statements...

AUTHOR: Striderq - (U.S.A.)

POSTED: Saturday, June 07, 2008

If you are getting your statements online there should be a link, probably titled legal information, when there's an enclosure in the mailed statement. When you click this link you will be provided the same information that was mailed. The notification was provided, the customers may have chosen not to read it.

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#9 Consumer Comment

Bank of America Encouraged Using Their Online Register

AUTHOR: Snacona - (U.S.A.)

POSTED: Friday, June 06, 2008

Joe,

Actually, I have to disagree with the others on this one. I remember very well that Bank of America encouraged the use of their online registry and stood behind its accuracy, and it was accurate until this policy change in February that anyone who does not get a statement would not have gotten. This registry was 100% accurate; I have used it for 4 years now and have never had one single problem until now.

I talked to Gail Brown, the VP of the Kernersville office and she said that her and many other branch managers have complained over this issue and that the registry needs to be accurate again as it was not so very long ago. I would also like to not that Bank of America has an option to not even receive statements because they encouraged the use of their online registry, so why does Bank of America even have an option not to get statements if through the mail and then place the notice of such a large policy change only somewhere in mailed out statements? Why did they not put this notice onto their website at all where it could be clearly seen, and how come special notices of this policy change?

The fact is that I started banking with Bank of America because I am a journalist and I travel with my job. When I go opened this account I was told their online registry would be accurate so that I could balance my finances while I am traveling from city to city. At the time of the policy change I just happened to be in FL because my mother had just passed, I would not have been here to get a notice of policy change in my statement even if I got statements (I canceled them getting mailed to my house to save paper). Bank of America has a huge problem, and it is that they are fraudulent.

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#8 Author of original report

OK

AUTHOR: Joe - (U.S.A.)

POSTED: Thursday, May 15, 2008

The only person who actually read (really read my post) was John in Califon, NJ
I Totally agree now with what he said. However, when advertising online banking they should make it clear, (very clear) in their advertising that one should not totally rely on it or else it can be seen as false advertising. I do not see even a "fine print" warning of this! This is not good honest advertising!

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#7 Consumer Suggestion

The OP's rebuttal tells the story!

AUTHOR: Steve - (U.S.A.)

POSTED: Saturday, May 10, 2008

This person is 59 years old and still does not know how to use a CHECKBOOK REGISTER!! That is the root of the problem.

And, the OP, discusses a history of enganing in NSF activity!

How is this a RipOff by BofA? Exactly.

FYI..I had multiple accounts with BofA in multiple states over 14+ years.
Gues what? I NEVER paid even 1 NSF fee, and I used ONLINE banking for all bill payments!
Guess why? I maintained an ACCURATE checkbook register!!

Common sense would tell you that online banking could NEVER be accurate in REAL TIME. BofA has no control over when a merchant will batch a transaction, or of what checks you may have out, etc.

How could BofA know these things?
Get real.

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#6 Consumer Suggestion

Don't forget about these things

AUTHOR: Nikki - (U.S.A.)

POSTED: Friday, May 09, 2008

Here are a few more reasons why your online banking may be inaccurate.

If you use your card at the gas pump, many gas stations only hold $1 or $2 off your balance, but you got $50 (or more) in gas. Until the actual charge comes in, your bank has only debited your available balance $1 or $2. You have to remember (via check register) that you actually spent the $50.

Many restaurants only hold the amount of the food without tip included. Therefore, you may have eaten $50 worth of food and left a $10 tip. However, your online banking available balance may only have the $50 debited, but when the charge comes through, it is actually $60. You have to remember the actual charge (via register) to deduct the difference.

Of course, as others stated, when you write a check, your bank does not know until the check actually clears. Therefore, you must remember about that $40 check (via check register) and deduct that from your available balance yourself.

Say last Saturday, you make a $75 purchase. The merchant has not processed their charges for whatever reason. Your bank has, by now, taken the $75 hold off, thus "giving" you back your money. You may think you have that extra $75, but you really don't because the merchant can still submit the charge.

Online banking is great, but you have to know how it works. You cannot use that as your only way of keeping track of your money. If you continue to use the bank's accounting of how much you have, it doesn't matter if you go to a credit union. You will have the same problem.

Try this one day. Write down every purchase you make, as well as the checks you wrote. Then when you go home, check your online regular balance and deduct those items that did not already hard post. You will probably see your own available balance is actually less than what the bank says you have.

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#5 Consumer Comment

Reread Robert's solid rebuttal.

AUTHOR: John - (U.S.A.)

POSTED: Friday, May 09, 2008

Every word as you missed a few important ones.
The bank DOES NOT KNOW what you have out in checks. That is why you must still use a register as you have allegedly your whole life. THAT is the only way you will know how much money you have and can spend.

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#4 Consumer Comment

What Online Banking Is For

AUTHOR: Ken - (U.S.A.)

POSTED: Friday, May 09, 2008

The previous poster was correct Joe, you are not using online banking correctly, and the result (as you know) is a lot of fees.

Online banking was never intended to replace a check register. The need to keep one has never gone away, and in fact is even more critical now that items clear electronically.

How it helps: if you are expecting a direct deposit, you can check and see if it hits your account.
You can look and see if a specific check has cleared.
Your register says you have $500 as a balance, the online agrees.... or... the online says you have $575, but you know you just wrote a check for $75 and can see it hasn't cleared yet, so your register is good.
In other words, it is a tool to help you verify your balance, but it cannot stand alone, it has to be used with the other tools required to manage your account. It cannot ever be relied upon as the sole source of balance information about your account.

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#3 Consumer Suggestion

No Rip Off

AUTHOR: Jessica - (U.S.A.)

POSTED: Friday, May 09, 2008

You should Never, and I repeat Never, rely on online banking to keep track of your account. Online banking is a great resource when used properly. As you know banking isn't a 1,2,3 process. Debits, holds, automatic deposits, credits, whatever it may be, all have different times schedules for posting.

If you write a check that hasn't be "cashed" by the merchant, the bank has no idea that you have written it, therefore it has no idea or reason to post a check it has no idea about!! That is why it is up to you to keep your own personal account register so that you can write everything that YOU know you have done with your account, and periodically check your records with your online statement to address any discrepancies.

This is not a rip-off. If you keep your own personal up-to-date records, you will not have this problem.

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#2 Author of original report

?

AUTHOR: Joe - (U.S.A.)

POSTED: Friday, May 09, 2008

If online banking is not supposed to show your balance, then please tell me the purpose for online banking. As I stated, I never saw a negative balance until the fee's were charged. How can this be legal. I am 59 yrs. old and have used banks my whole life and never have encountered this problem before. Whenever I had an overdraft it showed it online or I recieved a notice in the mail. With BofA it's like surprise!

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#1 Consumer Comment

And why is this BofA's problem?

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, May 08, 2008

There is something called a check register..Yes I know it is a very foreign concept to some. If you keep a proper register you know what you have spent. You should never rely on the On-Line banking to have them tell you your balance. They have no idea what you have spent and not posted only you know that.

"I am going to close my account and open one up with the credit union at work."
- Don't expect your experience to be any different if you don't change your ways.

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