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Report: #1276424

Complaint Review: Basic Internet - Internet

  • Submitted:
  • Updated:
  • Reported By: Sokar — Saint Louis Missouri United States of America
  • Author Confirmed What's this?
  • Why?
  • Basic Internet Internet USA

Basic Internet T-Mobile Reseller ISP, Internet, Broadband Internet

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I ordered Internet services from Basic Internet a T-mobile reseller.  They sent the device it was slower than promised. I asked to cancel service after attempting to get online. I asked them for a refund as their site promises within 15 days for the device (not the service) They have stalled me when I have called them repeatedly and sent numerous emails. Even though I requested the refund within the 15 day period for the hotspot, they are still stalling and refusing to refund me. I have a recorded message of a CSR there saying I was entitled to the refund and am sending this to BBB.

This report was posted on Ripoff Report on 12/27/2015 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/basic-internet/internet/basic-internet-t-mobile-reseller-isp-internet-broadband-internet-1276424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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