Report: #1297546

Complaint Review: Baskin Robbins

  • Submitted: Sun, April 03, 2016
  • Updated: Sun, April 03, 2016
  • Reported By: crsntn — Gallatin Tennessee USA
  • Baskin Robbins
    1545 Nashville PK
    Gallatin, Tennessee

Baskin Robbins Most poorly run store Gallatin Tennessee

*Author of original report: Then take item off your menu

*Consumer Comment: Ridiculous

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This is the most poorly run store I have ever seen.  Last year we went to this particular store on several occasions to get their banana royals, we must have gone about 5 different times and each time they were out of bananas!  We walked out each time and finally I called the Hendersonville store to complain.  They said they were not the owners of the Gallatin store but would certainly notify the RM, we received a call from the owner of that store and all he had to say was well they can't keep buying banana's as they go bad!!!  Now keep in mind they are within walking distance of a grocery store!  Fast forward a year.

This being a beautiful sunny day, we decided to go to Baskin Robbins for Banana Royal's.  We pull up and as a joke I looked at my husband and said before you get out should I go make sure they have banana's.  So we both go in and before standing in line for 30 minutes as we most often have to I asked to make sure they had banana's and YES, you guessed it, NO banana's.  I was to stunned to comment and we walked out.  I can't tell you how much business this place has lost because of this ordering problem.  I can't believe they are allowed to own this franchise!  If you want a banana royal go to the one in Hendersonville! Oh, and by the way we just went next door to (((REDACTED))) and got ice cream, saved ourselves about 10 dollars!

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#1 Author of original report

Then take item off your menu

AUTHOR: - ()

Well Robert, I'm trying to decide if you're the owner, a worker, related to the owner or just plain stupid.  What I'm saying here is if you own a franchise then you are suppose to offer what that company offers on their menu at all times, not just when it suits you.  I've never gone into a Baskin Robbins ordered something from the menu and be told they couldn't make it.  That is until now.  It happens continually at this one store.  Do you think anybody else reading this would give a flip, they would just go somewhere else.  That's why I know you are closely related to this business.  Instead of getting so defensive, why don't you fix the problem!

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#2 Consumer Comment


AUTHOR: Robert - (USA)

This is probably one of the most ridiculous "complaints" I have seen on this site, and that is a hard bar to hit.

If a store doesn't think it is smart business to carry a certain item then they don't have to.  If I read this report correctly you have gone about 6 times in the last year, or about once every two months.  Perhaps they don't think it is good business since to carry a highly perishable item in the hopes that you show up to order your precious sundae. 

By the way if you often have to go in there and wait 30 minutes, unless you are going to say you stand around for 29 minutes why they ignore you before you are served it doesn't sound like this lack of bananas is hurting them too much.

Oh but your report lost what tiny bit of credibility you had when you talk about your last vist.  You go in "as a joke" figuring you would ask if they had bananas.  But yet somehow you were "too stuned to comment" when they didn't. BS.  Oh and when you went next door I hope you enjoyed your bananas you purchased when you got the ice cream.

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