Complaint Review: BBB of Los Angeles CA - Nationwide
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- Author Confirmed
- BBB of Los Angeles CA Nationwide USA
- Phone:
- Web: www.bbb.org
- Category: Consumer Services
BBB of Los Angeles CA Carina Alaniz and the California LA BBB Lazy? Don’t care about legitimate complaint L.A. California Nationwide
*Author of original report: Yes Robert.
*Consumer Comment: And?
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Business Name: Smith dba GoSmith.com
Thank you for contacting BBB regarding your complaint.
We regret to inform you that BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of BBB's Purview. Your complaint would be best handled by the Attorney General's office listed below:
CALIFORNIA ATTORNEY GENERAL
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
Phone: (916) 322-3360 or
Toll-free in California: (800) 952-5225
Fax: (916) 323-5341
Web: https://oag.ca.gov/
Although we are unable to assist at this time, please remember that your BBB provides many valuable services to you both prior to making a purchase and after. If we can be of service to you in the future, please do not hesitate to contact us.
Sincerely,
Carina Alaniz
Complaint Specialist
BBB Complaint Department
This report was posted on Ripoff Report on 09/25/2017 02:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bbb-of-los-angeles-ca/nationwide/bbb-of-los-angeles-ca-carina-alaniz-and-the-california-la-bbb-lazy-dont-care-about-l-1402276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Yes Robert.
AUTHOR: - ()
SUBMITTED: Monday, September 25, 2017
Robert, what did I say to garner that response? I know the BBB has no "power", and I'm also well aware of their "pay to play" way of doing business. My main point was, that in addition to utterly ignoring a legitimate complaint (based on their own guidlines, which I read) They also are maintaing a good rating for a company that is pretty much universally considered a total scam company. And one that blatantly uses illegal practices, continuously. Smith isn't even a paying member of the BBB.
#1 Consumer Comment
And?
AUTHOR: Robert - (USA)
SUBMITTED: Monday, September 25, 2017
What ever gave you the idea that the BBB had any "power"? They are NOT a government agency, they have no legal authority to do anything. They can "ask" a company to do something, and the legitimate ones may try to solve the issue. But any "scam" company or one that doesn't care is not going to give the BBB the time of day.
In addition, companies pay to be a member. You can read many stories of their "Pay-to-Play" scandals. Where if a business wanted a good rating all they need to do is pay up.
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