Complaint Review: Beach Time Rentals - Clearwater Florida
Beach Time Rentals Beach time rentals has ruined my family's vacation. Clearwater Florida
*REBUTTAL Owner of company: Response
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Beach time rentals and has ruined my family's vacation. They had used the oldest sales trick in the book, a "bait and switch." Two days before I was supposed to be in Florida beach time rentals had called me to let me know that the rental home that I had reserved had an accidental fire. They had claimed the Air-conditioner had caught fire in the house and the was Rental was unsuitable to stay in. They had offered me another location at the exact same rate swearing to be the same square footage and the same quality rental. Unfortunately when I had arrived to the new rental home i was extremely disappointed. I had taken the time out of my day to go to the previous beach home that I was promised To see the damages that they had stated but there were none. The original home i was promised was immaculate, and the air-conditioning unit was not even new or replace as they had stated. Assuming the air conditioner had caught fire, they would have to replace the unit, or would have had Noticeable fire damages. In lesser words I had been lied to which Regarding the accidental fire. The quality of the rental home was not as I was told. In fact the home was 300 sqft. less then I was Informed and was disgusting.
Upon my arrival to the beach home I had noticed a letter from the rental company stating that "our friendly staff is pleased to be of service and we trust that you will have a memorable and enjoyable experience should you require any additional help or information during your stay with us please do not hesitate to contact our office at 800-691-8183." I had contacted the office several times regarding the quality of the Beach home. I had to leave several messages on their office voicemail in order to receive a response. The Beachhouse was unsuitable to stay in because the master bedroom was originally the garage converted into a bedroom, the kitchen walls were warped like there was black mold behind it, I found several holes in the walls in several of the bedrooms, the back door did not even lock as well as the side door of the house looked as if someone had already broken in before. As well the photos they sent me of the property seem to be more Glamour shots than Realistic photos. After several complaints to management I was told that I was trying to receive a free vacation. And was I could receive a full refund when I was already in the state of Florida at the mercy of this rental company. I had even called another local beach rental company and they had apologized I had been duped by beach time rentals Which is A very common style practice by this company. They had told me that they have heard nothing but bad reviews regarding beach time rentals. unfortunately I did not read the Consumer Reports regarding the rental company before I had Booked my vacation.
I have documented/taken photos of all The issues with the beach rental And my best suggestion to any family Who is planning a family vacation to Florida/Clearwater not used beach time rentals as they ruin my vacation. I had spent more time on my vacation calling management regarding all the issues with the rental then enjoying my family vacation. ironically they had sent a fruit basket Thinking that Would compensate for all of my Issues. Me and my family agreed that we would rather sleep/camp out on the beach then stay in a beach time rental home. This company is a scam/conniving Liars. Do yourself a favor and rent a hotel room or find a different beach rental company. Do not let this company Ruin your vacation as they did mine. :-(
This report was posted on Ripoff Report on 08/16/2013 04:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/beach-time-rentals/clearwater-florida/beach-time-rentals-beach-time-rentals-has-ruined-my-familys-vacation-clearwater-florida-1076526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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