Bear Bottoms Diaper Service Bear Bottoms sells diapers with holes in them. Cambridge, Ontario

My wife and I wanted to do diapers ourselves and we had a friend who had used the bear bottoms service and recommended it. We purchased used diapers from them when my daughter was born and they were great and lasted nearly a year.

We recently made a second order for larger diapers. When the diapers arrived many (more than 50%) had holes in them, some large, and the rest looked extremely worn. Having gone through a previous set we knew these had less than a month left in them. I have spend the last 3 weeks contacting Bear Bottoms to try to return these because while they are
used they did not indicate they would have holes in them or I would not have ordered them.

3 voice mails and 4 emails later I have yet to receive any contact from anyone at their company. They were very quick to process the $350 payment but since then there has been no attempt at customer service. It's not acceptable to charge that type of money for damage goods and then just ignore the customer and hope they will go away.

I don't want to discourage people from buying clothe diapers because I think that they are fantastic and we will continue to use clothe.  I just don't want anyone else spending $350 and getting diapers with holes in them and then this company pocketing your money.