Complaint Review: Bedroom-furniture-direct - Internet
- Bedroom-furniture-direct 800 Boylston St., Suite 1600, Boston, Massachusetts 02199 Internet U.S.A.
- Phone: 800-311-4137
- Category: Furniture & Furnishings
Bedroom-furniture-direct ripoff sent broken items; would not replace or return cost of items Internet
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When we finally opened the boxes which sat in our garage for 6 weeks, we found the quality of them to be terrible. They were scratched, partly broken on the corners and the bed had two right sides. Although we decided to keep the night stand and the dresser, we wanted to return the bed as it was terrible quality and we didn't even think it would hold up a mattress and box spring.
After contacting this company, I was told that 30 days had gone by and they would not accept the bed. I explained to them the situation as to how the boxes stayed unopened in our garage and we had just only begun to put them together. They refused to replace the bed.
I then packed the bed up in its original box and spent $41.00 to return to them by UPS requesting a refund. When the box arrived at their office in Boston, it was marked "Refused" by them and returned to me. I am not faced with a broken bed without the proper pieces and an additional $41 in shipping costs.
I have had to replace all of my furniture due to Hurricane Katrina which was very costly. I had to buy another bed and am now "stuck" with one I cannot use and cannot return.
This report was posted on Ripoff Report on 08/07/2006 06:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bedroom-furniture-direct/internet/bedroom-furniture-direct-ripoff-sent-broken-items-would-not-replace-or-return-cost-of-ite-204845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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