Report: #1352942

Complaint Review: BELLA SERATA - Internet

  • Submitted:
  • Updated:
  • Reported By: Jennifer — Ossining New York USA
  • Author Confirmed What's this?
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BELLA SERATA The same thing happened to me that was reported on the Ripoff Report of this scam. They promised a sample for the cost of shipping, sent an eye serum and face creme, and then charged my credit card, as a recurring transaction $89.95 and $84.95. When I called they said I needed to return the merchandise. I don't know - phone numbers say TX and FL on my card Internet

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I thought I was ordering a beautiy-product skin creme sample from a website .  It was an eyecreme and face creme.  The product is called Bella Serata; the creme is called Rejuvenating Facial Serum and the eye serum is called Revitalizing Moisturizer.  

The ad claimed it was Angelina Jolie's company, and for the price of shipping only, I could  receive a sample.

Soon after the samples arrived, I found a recurring transaction on my credit card, one for the creme for $89.95 and another for the eye serum; $84.95.

I called my credit card company and they said to first call the company then put in a dispute.  On my credit card, there were two numbers listed for this; the $89.95 was listed as a Florida number by my credit card company; 877-594-2394.  I spoke to Ken, Agent #244.  I also called the other number listed for the $84.95 transaction, for the eye creme, which was listed as a Texas number; 877-821-6686.  Both these numbers had the exact same canned music playing and the message, "Your call is important to us...."  

Both agents told me that I did not order a sample but a full supply and would not remove the charge until I returned the products to them.  Which I refused to do and told them they were just scamming me and other people.

I will call my credit company to put in a dispute.  I'm sure they will cancel the charges but I'm sorry because this shady company now has all my information.  It was so stupid of me to believe this ad.

When I tried to find their website I used, the one connected to Angelina Jolie's name, I saw it was no longer there.  I suppose her lawyers went after them.

I was so happy to see this already posted on Ripoff Reports so I can tell my credit card company that this is a reported upon scam.


This report was posted on Ripoff Report on 01/30/2017 05:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bella-serata/internet/bella-serata-the-same-thing-happened-to-me-that-was-reported-on-the-ripoff-report-of-this-1352942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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