Report: #1292109

Complaint Review: BerryLook-Xi'an Ao Peng Network Technology Co., Ltd. -

  • Submitted:
  • Updated:
  • Reported By: CVGrego — Gilbert Arizona United States
  • BerryLook-Xi'an Ao Peng Network Technology Co., Ltd.


BerryLook-Xi'an Ao Peng Network Technology Co., Ltd. Berrylook Will not refund defective product Internet

*Author of original report: Berrylook - clothing

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They are very aggressive with their marketing ads on line with great pictures of clothing and accessories but  they are dishonest and provide poor service.

First order I made Aug 3rd 2018. It took 20days to arrive. After receiving the item, I reported it on same day via email that workmanship was poor and I wanted their address to return item. Zipper on blouse was sewn crooked and so was the sleeve. Large size was more like a small.

Got a reply that there's no point of returning item due to shipping cost. I should give it as a gift or keep it and no refund will be sent. Now, why would I do that?

Fortunately, I paid items through PAYPAL who guarantees purchases. $33.03 was paid.  Paypal wrote me that Berrylook offered $7US refund. Boy, they must think I am not with it! 

A second order which I made Aug 9th 2018 which I wouldn't have, had I known this was the kind of service I'd be getting. [continued below]....

....... 3 weeks into placing the order, I didn't get any products and they had not even shipped items. Their excuse was they were too busy with back orders. I told them to cancel it and return a full refund US$74.89 as they were gifts and I won't get it in time for my trip.   

a) They had 10days to respond and all they did was send me a reply to be patient and they will give me a coupon of US $10 for next purchase.

b) They told me to close the PAYPAL complain and they will refund my money. I called Paypal and the CSR said it was good I called them first because had I closed the complain file it would be in the favor of the seller and they could still not refund my money. So 10days has passed after 3-4 emails of going back and forth with the seller, to refund money for no product received.

Paypal will automatically refund me and debit the sellers' account.

Still dealing with first order $33.03 for a full refund... A hassle as I am getting ready for my trip... DO YOURSELF a Favor - DON"T do biz with this Chinese company.

This report was posted on Ripoff Report on 03/07/2016 10:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/berrylook-xian-ao-peng-network-technology-co-ltd/-/berrylook-xian-ao-peng-network-technology-co-ltd-berrylook-will-not-refund-defective-p-1292109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Berrylook - clothing

AUTHOR: GGrego - (United States)

POSTED: Sunday, September 02, 2018

Picture does not apply. I tried to remove it but it won't .. That picture was for another report

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