Report: #1251077

Complaint Review: Best Buy - Dublin Ohio

  • Submitted:
  • Updated:
  • Reported By: Ohio Rip-off — Dublin Ohio USA
  • Best Buy 5800 Britton Parkway Dublin, Ohio USA

Best Buy appliances, appliance, consumer, electronics, home, bargain, savings, cheap Dublin Ohio

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This is a consumer horror story. We spent over 2 hours attempting to purchase a washer and dryer from Best Buy, because we just moved here and the apartment complex only has a hook-up in the apartment - no appliances of that sort. Best Buy makes a two hour window for an appointment (you must be available from 7 AM to 7 PM on the day that they choose for your "convenient" installation - it's convenient for them - not you). A computer dialer then plays a message the day before, but the crew does not show up during the appointed time slot that they picked - they are over two hours late. The installers show up intoxicated and throw the equipment around, terrorizing my wife. We paid for equipment (connectors, hoses and such) to be installed, but the equipment was not installed, and there was no credit to the price paid. When we called the local store in Dublin, we were unable to get a manager (but we did get 45 minutes of really bad 70s guitar music). I went to the store and was unable to speak with the actual store manager (we still don't know who that is - maybe, the store manager's identity is a secret), but got a manager who said everything was "fine" - the equipment would be picked up and 100% of the price would be recredited to our card - this did not happen. The Best Buy store sent yet another crew out to our home (the crew had no idea why they were sent - they were also several hours late). That crew inspected the equipment and said, "You're right - it's all broken" - this is really becoming some sort of a bad comedy show at this point. We attempted to get the crew to pick up the equipment and return it, but they said that I would have to contact the store (yet again) and it would take a week to get it replaced (we just wanted to be rid of it and have it returned). More time goes by. We called Best Buy corporate in Minnesota and they said that they would send a $75 gift card for our inconvenience (Best Buy corporate did not fix the problem, correct our card statement, or fire the installers). Yet another transportation company picks up the equipment (one week ago), but provided no receipt. Corporate Best Buy says that they have no control over their own installers. CitiBank issues the card on behalf of Best Buy, but said that they do not control Best Buy (but filed a dispute and it will take up to six weeks to look at this situation - there may be no resolution). Best Buy stated that they would re-credit the funds in one week from equipment pick-up. The equipment (a new washer, dryer, and accessories) was picked up one week ago, but no one (not even Best Buy) has a record of that. Best Buy obviously intends to charge us in full for damaged equipment that was returned, which was damaged by their contracted installers and the equipment was never even installed properly.

This report was posted on Ripoff Report on 08/26/2015 02:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/dublin-ohio-43016/best-buy-appliances-appliance-consumer-electronics-home-bargain-savings-cheap-dubl-1251077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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