Best Buy horrible customer service - poor returns - never shop best buy again! minnesota Internet

I purchased a phone from Best Buy MONTHS ago, it shipped late so I returned it and I still have not seen my refund. The phone was not open or damaged. The only reason I returned the phone was because it arrived later than I had been told it would arrive. I went to best buy and purchased another phone in the meantime, being assured I could return the phone once it was delivered. I still to this day haven't seen my refund AND I am told 300 different reasons why. Best buy customer service is horrible. Save yourself a headache and shop elsewhere!  Order BBY01-636302028062