Report: #569661

Complaint Review: best buy

  • Submitted: Mon, February 15, 2010
  • Updated: Mon, February 15, 2010
  • Reported By: Jeff — Evansville Indiana United States of America
  • best buy
    loyd expressway
    United States of America

best buy Warrenty Joke Internet

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In July of 2006 I bought a 61 inch JVC TV. and the salesman suggested that I buy an extended warranty due to the fact that if something goes wrong with my TV after the 4th repair I would get a new TV and that the warranty will cover the bulbs.  Well today is February 15th , 2010 and my TV has crapped out for the 5th time over the weekend. After talking with best buy about 4 times and to about 5 different people I am told that they will not replace it due to the fact that the first repair was under the manufactures warranty and that doesnt count. Also They tell me that every repair other than the manufactures warranty has to all be exactly the same. It does not matter if you TV breaks 20 times during the extended warranty unless they are the same they dont care. They also told me that even if the repairs are close but they have to use one extra screw then that does not count. Today I called best buy to speak my mind I spoke with Brenda first and she told me to bad so I asked to speak with he manager Debbie, She told me that I should have read the terms and conditions. I said well I trusted the salesman. I was then informed that I should not trust what they have to say and that she will tell the store not to lie. Yeah like that makes me feel any better.  All I can say after this is note to self do not buy from best buy.

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