Report: #1420973

Complaint Review: Best Buy - Mount Laurel New Jersey

  • Submitted:
  • Updated:
  • Reported By: Petunia — Mt Laurel New Jersey United States
  • Best Buy
    1420 Nixon Drive
    Mount Laurel, New Jersey
    United States

Best Buy Pacific Appliance Warrantec Best Buy sells warranties that are nearly impossible to make claims with Mount Laurel New Jersey

*UPDATE Employee: Warantech is terrible

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My sister bought a dishwasher in 2013 and an extended warranty that the salesperson highly recommended from Warrantec. Here's how the whole scam works:

Best Buy owns the store.

Pacific Appliance sells the appliances there.

Warrantec sells the warranty.

Am Trust Group owns Warrantec and has reps that respond to calls.

A FIFTH PARTY, that's right, 5th party contacts you about the repair.

The repair options are weeks away with no discussion on the matter. 

Repairman was a no show the first time...waited ALL DAY. No phone call, no show!

The second time, a week later, he shows up looks at the dishwasher and says, "I can't take it out of the opening. There is tile in the way. You need someone to do that for you." Then, he left! The dishwasher was installed by BEST BUY with the tile in place. It is a non issue to take it out. He also said he had a bad back! 

Many phone calls, store visits, emails and more phone calls (hours spent on hold with many calls disconnected) did not come up with a solution.

Lesson learned: Don't buy appliances from Best Buy, period. Don't buy extended warranties. Save your money in an account if repairs are needed. The lost days of work coupled with the warranty payment are much more than this repair will cost.

This report was posted on Ripoff Report on 01/04/2018 06:57 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Warantech is terrible

AUTHOR: Dave - (United States)

 You are completely right about warantech, they went down hill and stopped fulfilling plans after best buy broke up with them. Because of how awful it was, geek squad is now fulfilling any warantech protection plan. I would highly recommend them, geek squad is phenomenal.

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